Pro4000 Series Users Guide
April
Using the printer control panel buttons and menus
Contents
Safety information
Using shortcuts
Scanning
Loading paper and original documents
Printing
Copying
Faxing
Using the Embedded Web Server
E-mailing
Networking
Index
Troubleshooting
Notices
Setup troubleshooting
Safety information
SAVE THESE INSTRUCTIONS
Minimizing your printers environmental impact
About yourprinter
Thank you for choosing this printer
Conserving energy
Recycling
Finding information about the printer
Conserving ink
Publications
Users Guide
SmartSolutions Users Guide
Go to http//smartsolutions.lexmark.com
http//support.lexmark.com
http//support.lexmark.com
Understanding the parts of the printer
site http//support.lexmark.com or on the printed
In other countries or regions -See the printed
About your printer
Second paper tray Tray
Selecting a location for the printer
About your printer
Using genuine Lexmark ink cartridges
Orderingand replacingsupplies
Ordering ink cartridges
Replacing ink cartridges
Part Number
Ordering paper and other supplies
Recycling Lexmark products
Paper
Using theprinter controlpanel buttons and menus
Using the printer control panel
Redial
Setup OK Device Setup OK Sleep OK
Changing the Sleep timeout
Restoring factory default settings
Setup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK
Setting the security PIN of the printer
Setup OK Security Setup OK Set Admin PIN
Using shortcuts
What are shortcuts?
Getting started
Launching the shortcuts page using the printer software
Printer Home select your printer Settings Configure Shortcuts
Creating a shortcut
Using shortcuts on the printer
Software installed during printer installation
Using theprintersoftware
Using the Windows printer software
Minimum system requirements
Printer software
Using the printer software
Launching the Print dialog
Using the Macintosh printer software
Accessing Web links
Launching an application
For Windows users
Finding and installing optional software
Updating the printer software
For Macintosh users
Installing the printer software
Reinstalling the printer software
Uninstalling the printer software
Downloading PCL and PS drivers Windows only
Using the Internet
For Macintosh users
Loadingpaperand original documents
Loading the paper tray
Loading paper and original documents
4 Load the paper with the printable side facedown
Loading various paper types
Load up to
Make sure
The paper is loaded with the glossy or printable side facedown. If you are
Loading paper and original documents
Saving paper settings
Loading original documents on the scanner glass
OK OK
Loading original documents into the ADF
For colorful and high‑coverage documents
Using different paper sizes and types
Recommended paper brands
For résumés, letterhead documents, and similar print jobs
Setting the paper size and type
Using the printer control panel
Using the control panel
Setting the page dry time
Using the printer software
2 Click Properties, Preferences, Options, or Setup
Setup OK Paper Setup OK Paper Tray Linking OK Automatic OK
Open Print Queue Printer Setup Driver tab or
Printer Setup Installable Options
Linking trays
Printing basic documents
Printing
Tips for printing
Printing a document
4 Select either Color Preference or Advanced Color Options
Printing using advanced color options
Collating printed copies
2 Click Properties, Preferences, Options, or Setup
2 Click Properties, Preferences, Options, or Setup
Changing the print order of pages
2 Click Properties, Preferences, Options, or Setup
For Windows users
2 Click Properties, Preferences, Options, or Setup
Printing multiple pages on one sheet
Layout tab Page Layouts area select Multiple pages per side N‑Up
For Windows users
Printing envelopes
Printing specialty documents
Printing documents from a memory card or flash drive
2 Click Properties, Preferences, Options, or Setup
2 Click Properties, Preferences, Options, or Setup
Printing on labels
Paper/Finishing tab Manage Custom Sizes New
For Windows users
For Windows users
Printing on custom‑size paper
2 Click Properties, Preferences, Options, or Setup
For Macintosh users
Using a memory card or flash drive with the printer
Working with photos
Supported memory cards and file types
Inserting a memory card
Inserting a flash drive
Printing photos from a PictBridge-enabled digital camera
Printing photos from a memory card or flash drive
2 Click Properties, Preferences, Options, or Setup
Printing on both sides of the paper duplexing
Printing on both sides of the paper duplexing automatically
For Windows users
For Macintosh users
Using the printer software
Setting the duplex printing dry time
Using the control panel
Setup OK Print Mode Setup OK Page Dry Time OK
Creating a print queue
Managing print jobs
Finding the print queue for your printer
For Windows users
2 Click Properties, Preferences, Options, or Setup
Setting your printer as the default printer
Changing the default printing mode
For Windows users
For Windows users
Pausing print jobs
Resuming print jobs
For Macintosh users
Printing from a mobile device
Canceling print jobs
What is LexPrint?
For Windows users
Supported printers
Making copies
Copying
Tips for copying
Copy OK Copies
Copy OK ID Card Copy
Copying an ID card
Enlarging or reducing images
Copy OK Scale
Making a copy lighter or darker
Adjusting copy quality
Collating copies using the printer control panel
Copy OK Darkness
Placing an overlay message on each page
Placing separator sheets between copies
Copying multiple pages on one sheet
Copy OK Separator Sheets
Making a duplex two‑sided copy automatically
Removing the background of a copy
Making a duplex two-sided copy
Making a duplex two‑sided copy manually
Canceling copy jobs
Copy OK Copies
Scanning to a local computer
Scanning
Tips for scanning
Scan OK Computer USB‑Connected Computer OK
Scan OK Computer
Scanning to a network computer
Scanning to a network folder
Scan OK Network Folder OK
Scanning to a flash drive or memory card
Settings Scan‑to‑Network Folder Setup
Settings Manage Shortcuts Add New Shortcut Scan to Network
Adding a network folder shortcut
For Windows users
Scanning photos
Printer Home select your printer Scan Advanced scan
For Macintosh users
Scanning documents for editing
Scanning directly from the printer control panel
For Windows users
For Macintosh users
Scanning directly to e‑mail using the printer software
5 Select Email photo, Email document, or Email PDF
For Windows users
For Windows users
Scanning to a PDF
For Macintosh users
For Macintosh users
How can I adjust the color of a scan?
Scanning FAQ
Canceling scan jobs
Why am I being asked for a PIN?
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Applications select your printer folder Printer Settings Email
Creating an e-mail contact list
Creating an e‑mail contact list using the computer
2 Double‑click Printer Settings
Contacts tab Individuals tab
Sending e-mail
Tips for e‑mailing
Do one or more of the following
Canceling an e‑mail
E-mailing
From the printer control panel, press , and then press OK
Tips for this setup
Setting up the printer to fax
Setup 1 Printer is connected to a dedicated fax line
Faxing
Setup 2 Printer is sharing the line with an answering machine
Connected to the same telephone wall jack To connect
Connected to different wall jacks
Tips for this setup
To connect
To connect
Scenario 2 Digital Subscriber Line DSL
Tips for this setup
Scenario 3 VoIP telephone service
To connect
Tips for this setup
Scenario 4 Digital telephone service through a cable provider
Setup 1 Printer is connected directly to a cable modem
To connect
Tips for this setup
To connect
Scenario 5 Country‑ or region‑specific setup
Connecting the printer to a non‑RJ‑11 wall jack
To connect
Austria
To connect
Connecting the printer to a wall jack in Germany
N F N
EXT LINE
Entering your user information
Setting the fax header
Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK
To connect
Setting the fax footer
Configuring the fax settings
Configuring fax settings using the printer control panel
Setting the date and time
Configuring fax settings using the fax software
Using the Fax Setup Wizard in Windows
2 Double-click Printer Settings
Creating a contact list using the printer control panel
Using the Printer Settings in Macintosh
Setup OK Fax Setup OK Address Book OK
2 Double‑click Printer Settings
Creating a contact list using the fax software
4 Click Select from phone book
For Windows users
Sending faxes using the printer control panel
Sending faxes
Tips for sending faxes
For Windows users
Receiving faxes
Tips for receiving faxes
For Macintosh users
Tips
Receiving faxes automatically
Receiving faxes manually
Tips
What is my fax number?
Faxing FAQ
What is a splitter and what type of splitter should I use?
For Windows users
Setup OK Fax Setup OK Ringing and Answering OK Ring Pattern OK
What is my dialing prefix?
When do I need to set Auto Answer to On?
How many rings should I set?
Adjusting the ringer volume
How do I adjust the speaker volume on the printer?
Adjusting the dialing volume
Setup OK Fax Setup OK Dialing and Sending OK Speaker Volume OK
How do I send a fax at a scheduled time?
What settings work best with voice mail service?
How do I change the resolution of the documents that I fax?
Black resolution
How do I know that the fax was sent successfully?
How do I send a fax using a phone calling card?
Setup OK Fax Setup OK Fax Reports OK
How do I print the fax history of the printer?
Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK
Setup OK Fax Setup OK 2‑Sided Faxes OK
Setup OK Fax Setup OK Ringing and Answering OK Fax Forward OK
How do I print a fax on both sides of the paper?
Can I retrieve failed faxes?
Networking
Installing the printer on a wireless network
Wireless network compatibility
Supported network security options
Setup OK Network Setup OK Print Network Setup Page OK
Printing a network setup page
Information you will need during wireless setup
No Security
Authentication
Information you will need during advanced wireless setup
Wireless Mode
Network Name SSID
2 Insert the Software and Documentation CD
Installing the printer on a wireless network
Encryption
For Windows users
For Macintosh users
Installing the printer on other computers
Determining the printer status using the network indicator light
For Windows users
Before you begin
Special wireless installation instructions
Adding the printer to your wireless network
For Windows users Click Unlisted Network
2 Double‑click Wireless Setup Assistant
Changing wireless settings after installation
4 Click Settings Network/Ports TCP/IP Set static IP address
Assigning a static IP address
2 Double‑click Wireless Setup Assistant
Advanced wireless setup
Adding a printer to an existing ad hoc wireless network
For Windows users
USE THE PUSH BUTTON CONFIGURATION PBC METHOD
Configuring Wi‑Fi Protected Setup manually
Configuring security
Wireless Wireless
PEAP
Installing the printer on an Ethernet network
Configuring 802.1X Authentication
EAP‑TLS
For Macintosh users
Installing the printer on an Ethernet network
For Windows users
2 Insert the Software and Documentation CD
If the printer is currently set up locally using USB connection
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for Ethernet
3 Select Set as Default Printer from the menu
Using the printer over an Ethernet network
If the printer is currently set up for wireless
Selecting a printer
4 Insert the Software and Documentation CD
3 Double‑click Lexmark Extras Lexmark Setup Assistant
5 Double‑click Lexmark Extras Lexmark Setup Assistant
Using the printer wirelessly
In Mac OS X version 10.5 or later
2 Double‑click Printer Setup Utility or Print Center
Add the printer
System Preferences Print & Scan
c Click Sharing or Printer Properties
Sharing a printer in a Windows environment
Sharing a printer in a Macintosh environment
c Click Properties or Printer properties
Networking FAQ
What is Wi‑Fi Protected Setup?
Where do I find my WEP key or WPA/WPA2 preshared key/passphrase?
What is a network?
What is an SSID?
Where do I find my SSID?
How do I find out what type of security my network is using?
How are home networks configured?
Wireless network examples
Scenario 2 Wireless network with Internet access
Scenario 3 Wireless network with no Internet access
What is a USB cable?
Why do I need a USB cable?
How do I attach the USB cable?
How are infrastructure and ad hoc networks different?
Infrastructure
Ad hoc
Finding the signal strength
Checking computer connectivity
Checking printer connectivity
REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER
How can I improve wireless signal strength?
MOVE THE PRINTER CLOSER TO THE ACCESS POINT
ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
For Windows users
For Macintosh users with an AirPort base station
System Preferences Network Wi‑Fi
In Mac OS X version 10.5 or later
System Preferences Network Wi‑Fi b Click Advanced or Configure
What is a MAC address?
For Macintosh users with an access point
In Mac OS X version 10.4 or earlier
How do I find the MAC address?
How do I locate IP addresses?
What is an IP address?
What is TCP/IP?
For Windows users
How are IP addresses assigned?
What is a key index?
What is the difference between Guided and Advanced setup?
Locating the printer IP address
Using theEmbedded Web Server
Accessing the Embedded Web Server
Understanding the home page
Customizing printer settings
Using the Embedded Web Server
1 From the navigation pane, select Settings 2 Do one of the following
Using the Embedded Web Server
Setup OK Maintenance OK Align Printer OK
Setup OK Maintenance OK Check Ink Levels OK
Printer Home select your printer Maintenance tab Supplies Status
Maintaining the printer
Cleaning the exterior of the printer
Cleaning the printhead nozzles
1 Backing material 2 Scanner glass 3 ADF scanner glass
Cleaning the scanner glass
Moving the printer to another location
4 ADF press plate
Maintaining the printer
Store the used ink cartridges in a box with the nozzles faceup
Avoid severe jarring movements
Setup troubleshooting
Troubleshooting
If Troubleshooting does not solve your problem
Before you troubleshoot
CHANGE THE LANGUAGE USING THE PRINTER MENUS
Software did not install
Recovering the security PIN of the printer
Setup OK Device Setup OK Language OK
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
Print job does not print or is missing pages
MAKE SURE THE PRINT JOB IS NOT PAUSED
Setup OK Maintenance OK Deep Clean Printhead OK
REMOVE AND REINSTALL THE PRINTER SOFTWARE
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
Setup OK Maintenance OK Align Printer OK
Cannot print through USB
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
Cannot delete documents from the print queue
RESTART THE COMPUTER AND TRY AGAIN
Cannot Collate Job
Alignment Problem
Understanding printer messages
Change Paper Source to Size Paper
Ink Cartridge Access Door Open
Duplex Unit Missing
Ink Cartridge Error
Ink Cartridge Missing
Ink Cartridge Unsupported
Ink Low
Memory Device Error
Network x Software Error
Load Paper Source with Size Paper
Printer Memory Full
Printhead Error
Paper Tray x Removed
Printhead Cannot Move
Unrecoverable Scan Error
Scanner Disabled
Standard Network Software Error
Scanner ADF Cover Open
Clearing paper jams
Paper jam in the printer
Paper jam in the duplex unit
Paper jam in the ADF select models only
CHECK PAPER CONDITION
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
Paper or specialty media misfeeds
CHECK PAPER LOADING
“Computer slows down when printing” on page
Print troubleshooting
Troubleshooting
“Poor quality at the edges of the page” on page
Streaks or lines on printed image
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Printed page has ink smears or smudges
MAXIMIZE COMPUTER PROCESSING SPEED
Copy and scan troubleshooting
Computer slows down when printing
ADD MEMORY TO THE COMPUTER
Copier or scanner does not respond
SET YOUR PRINTER AS THE DEFAULT PRINTER
CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY
Scanner unit does not close
Scan was not successful
E-mail troubleshooting
CHECK YOUR E‑MAIL CONFIGURATION SETTINGS
Scanning takes too long or freezes the computer
Connection checklist
Fax troubleshooting
Fax troubleshooting checklist
CHECK YOUR PROXY CONFIGURATION
Cannot send faxes
Setup OK Fax Setup OK Dialing and Sending OK Max Send Speed OK
ENABLE ERROR CORRECTION
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM
Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK
ENABLE AUTOMATIC FAX CONVERSION
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
Cannot receive faxes
MAKE SURE A FAX DRIVER IS INSTALLED
MAKE SURE THAT FAX FORWARDING IS DISABLED
INCREASE THE RINGER VOLUME
Cannot run the fax software
Possible solutions
Fax error messages on the printer control panel
Error Message
What it indicates
Failed to Connect
Memory card troubleshooting
Phone Line Error
Phone Line Not Connected
Nothing happens when a memory card is inserted
Network troubleshooting
Memory card troubleshooting checklist
Network troubleshooting checklist
PRINTER
Wireless Networking
The Continue button is unavailable
MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON
MAKE SURE THE USB CABLE IS WORKING
MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
RUN THE INSTALLER AGAIN
RECONNECT THE PRINTER POWER SUPPLY
Computer firewall is blocking communication with the printer
Wireless troubleshooting
Resetting the wireless settings to factory defaults
Setup OK Restore Factory Defaults OK
Cannot print over wireless network
Setup OK Demo Mode OK Off OK
Initial Setup Complete appears on the display
MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT
CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
CHECK THE WIRELESS SIGNAL QUALITY
System Preferences Network Wi‑Fi b Click Advanced or Configure
For Macintosh users with an access point
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
Wireless print server not installed
For Windows users
Locating the printer IP address
MAKE SURE THE WIRELESS PORT IS SELECTED
For Macintosh users
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Resolving intermittent wireless communications issues
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
TURN OFF THE ACCESS POINT WIRELESS ROUTER AND TURN IT BACK ON
ELIMINATE NETWORK CONGESTION
CHANGE THE CHANNEL THE ACCESS POINT USES
CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID
ELIMINATE SOURCES OF INTERFERENCE
Ethernet network troubleshooting
Printer does not appear in the list of printers found on the network
4 Click Settings Network/Ports TCP/IP Set static IP address
Embedded Web Server does not open
Cannot print to the network printer
CHECK THE NETWORK CONNECTION
TEMPORARILY DISABLE WEB PROXY SERVERS
Contacting customer support
CHECK THE ADDRESS ENTERED IN THE WEB BROWSER
Edition notice
Notices
Product information
2012 Lexmark International, Inc All rights reserved
GOVERNMENT END USERS
Trademarks
Waste from Electrical and Electronic Equipment WEEE directive
Modular component notice
Noise emission levels
1-meter average sound pressure, dBA
Power consumption
Battery notice
Temperature information
Product power consumption
Industry Canada compliance statement
Sleep Mode
Off mode
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
Notice to users of the US telephone network FCC requirements
Notice to users of the Canadian telephone network
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Utilisation de ce produit en Suisse
Using this product in Switzerland
Notice to users of the New Zealand telephone network
Verwendung dieses Produkts in der Schweiz
Notice to Users in the European Union
Regulatory notices for wireless products
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Notice to users in the European Union
Industry Canada Canada
AT EL LI RO
Statement of Limited Warranty
Limited warranty
Lexmark International, Inc., Lexington, KY
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
Index
Numerics
Page
Page
Page
Page
Page
Page
Page
wired Ethernet networking for Windows wireless 126 Macintosh
installing printer on wireless network
wired Ethernet networking for Macintosh
network indicator light 105 wireless network