Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 90P3000 manual Troubleshooting, Notices, Index, Setup troubleshooting, Clearing paper jams

Models: PRO4000 90P3000 PRO4000C

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Contents	5
Cleaning the exterior of the printer	134
Cleaning the scanner glass	135
Moving the printer to another location	135
Troubleshooting	137
Before you troubleshoot	137
If Troubleshooting does not solve your problem	137
Setup troubleshooting	137
Understanding printer messages	142
Clearing paper jams	148
Print troubleshooting	151
Copy and scan troubleshooting	153
E-mail troubleshooting	155
Fax troubleshooting	156
Memory card troubleshooting	161
Network troubleshooting	162
Embedded Web Server does not open	174
Contacting customer support	175
Notices	176
Product information	176
Edition notice	176
Power consumption	179
Index	190

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Lexmark 90P3000, PRO4000C Troubleshooting, Notices, Index, Setup troubleshooting, Clearing paper jams, Product information

Contents

April Pro4000 Series Users GuideSafety information ContentsUsing the printer control panel buttons and menus Using shortcutsPrinting Loading paper and original documentsScanning CopyingE-mailing Using the Embedded Web ServerFaxing NetworkingNotices TroubleshootingIndex Setup troubleshootingSAVE THESE INSTRUCTIONS Safety informationThank you for choosing this printer About yourprinterMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsGo to http//smartsolutions.lexmark.com SmartSolutions Users GuideUsers Guide http//support.lexmark.comsite http//support.lexmark.com or on the printed Understanding the parts of the printerhttp//support.lexmark.com In other countries or regions -See the printedSecond paper tray Tray About your printerAbout your printer Selecting a location for the printerOrdering ink cartridges Using genuine Lexmark ink cartridgesOrderingand replacingsupplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other suppliesPart Number PaperUsing the printer control panel Using theprinter controlpanel buttons and menusRedial Restoring factory default settings Changing the Sleep timeoutSetup OK Device Setup OK Sleep OK Setup OK Print Mode Setup OK 2‑Sided Copy, Standalone OKSetup OK Security Setup OK Set Admin PIN Setting the security PIN of the printerWhat are shortcuts? Using shortcutsPrinter Home select your printer Settings Configure Shortcuts Launching the shortcuts page using the printer softwareGetting started Creating a shortcutUsing shortcuts on the printer Using the Windows printer software Using theprintersoftwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Printer softwareAccessing Web links Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationUpdating the printer software Finding and installing optional softwareFor Windows users For Macintosh usersUninstalling the printer software Reinstalling the printer softwareInstalling the printer software Downloading PCL and PS drivers Windows onlyFor Macintosh users Using the InternetLoading the paper tray Loadingpaperand original documents4 Load the paper with the printable side facedown Loading paper and original documentsMake sure Loading various paper typesLoad up to The paper is loaded with the glossy or printable side facedown. If you are Loading paper and original documents OK OK Saving paper settingsLoading original documents on the scanner glass Loading original documents into the ADF Recommended paper brands Using different paper sizes and typesFor colorful and high‑coverage documents For résumés, letterhead documents, and similar print jobsUsing the printer control panel Setting the paper size and typeUsing the printer software Setting the page dry timeUsing the control panel 2 Click Properties, Preferences, Options, or SetupPrinter Setup Installable Options Open Print Queue Printer Setup Driver tab orSetup OK Paper Setup OK Paper Tray Linking OK Automatic OK Linking traysTips for printing PrintingPrinting basic documents Printing a documentCollating printed copies Printing using advanced color options4 Select either Color Preference or Advanced Color Options 2 Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Changing the print order of pages2 Click Properties, Preferences, Options, or Setup For Windows usersLayout tab Page Layouts area select Multiple pages per side N‑Up Printing multiple pages on one sheet2 Click Properties, Preferences, Options, or Setup For Windows usersPrinting documents from a memory card or flash drive Printing specialty documentsPrinting envelopes 2 Click Properties, Preferences, Options, or SetupPaper/Finishing tab Manage Custom Sizes New Printing on labels2 Click Properties, Preferences, Options, or Setup For Windows users2 Click Properties, Preferences, Options, or Setup Printing on custom‑size paperFor Windows users For Macintosh usersSupported memory cards and file types Using a memory card or flash drive with the printerWorking with photos Inserting a flash drive Inserting a memory cardPrinting photos from a memory card or flash drive Printing photos from a PictBridge-enabled digital cameraPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing2 Click Properties, Preferences, Options, or Setup For Windows usersFor Macintosh users Using the control panel Setting the duplex printing dry timeUsing the printer software Setup OK Print Mode Setup OK Page Dry Time OKFinding the print queue for your printer Managing print jobsCreating a print queue For Windows usersChanging the default printing mode Setting your printer as the default printer2 Click Properties, Preferences, Options, or Setup For Windows usersResuming print jobs Pausing print jobsFor Windows users For Macintosh usersWhat is LexPrint? Canceling print jobsPrinting from a mobile device For Windows usersSupported printers Tips for copying CopyingMaking copies Copy OK CopiesEnlarging or reducing images Copying an ID cardCopy OK ID Card Copy Copy OK ScaleCollating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Copy OK DarknessCopying multiple pages on one sheet Placing separator sheets between copiesPlacing an overlay message on each page Copy OK Separator SheetsMaking a duplex two-sided copy Removing the background of a copyMaking a duplex two‑sided copy automatically Making a duplex two‑sided copy manuallyCopy OK Copies Canceling copy jobsTips for scanning ScanningScanning to a local computer Scan OK Computer USB‑Connected Computer OKScanning to a network folder Scanning to a network computerScan OK Computer Scan OK Network Folder OKSettings Manage Shortcuts Add New Shortcut Scan to Network Settings Scan‑to‑Network Folder SetupScanning to a flash drive or memory card Adding a network folder shortcutPrinter Home select your printer Scan Advanced scan Scanning photosFor Windows users For Macintosh usersFor Windows users Scanning documents for editingScanning directly from the printer control panel 5 Select Email photo, Email document, or Email PDF Scanning directly to e‑mail using the printer softwareFor Macintosh users For Windows usersFor Macintosh users Scanning to a PDFFor Windows users For Macintosh usersCanceling scan jobs Scanning FAQHow can I adjust the color of a scan? Why am I being asked for a PIN?Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Applications select your printer folder Printer Settings Email2 Double‑click Printer Settings Creating an e‑mail contact list using the computerCreating an e-mail contact list Contacts tab Individuals tabTips for e‑mailing Sending e-mailE-mailing Canceling an e‑mailDo one or more of the following From the printer control panel, press , and then press OKSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup FaxingConnected to different wall jacks Setup 2 Printer is sharing the line with an answering machineConnected to the same telephone wall jack To connect To connect Tips for this setupTo connect Tips for this setup Scenario 2 Digital Subscriber Line DSLTo connect Scenario 3 VoIP telephone serviceSetup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable providerTips for this setup To connectTo connect Tips for this setupTo connect Scenario 5 Country‑ or region‑specific setupConnecting the printer to a non‑RJ‑11 wall jack Austria N F N Connecting the printer to a wall jack in GermanyTo connect EXT LINESetup OK Fax Setup OK Dialing and Sending OK Fax Name OK Setting the fax headerEntering your user information To connectConfiguring fax settings using the printer control panel Configuring the fax settingsSetting the fax footer Setting the date and timeUsing the Fax Setup Wizard in Windows Configuring fax settings using the fax softwareUsing the Printer Settings in Macintosh Creating a contact list using the printer control panel2 Double-click Printer Settings Setup OK Fax Setup OK Address Book OK4 Click Select from phone book Creating a contact list using the fax software2 Double‑click Printer Settings For Windows usersTips for sending faxes Sending faxes using the printer control panelSending faxes Tips for receiving faxes Receiving faxesFor Windows users For Macintosh usersReceiving faxes manually Receiving faxes automaticallyTips TipsWhat is a splitter and what type of splitter should I use? Faxing FAQWhat is my fax number? For Windows usersWhen do I need to set Auto Answer to On? What is my dialing prefix?Setup OK Fax Setup OK Ringing and Answering OK Ring Pattern OK How many rings should I set?Adjusting the dialing volume How do I adjust the speaker volume on the printer?Adjusting the ringer volume Setup OK Fax Setup OK Dialing and Sending OK Speaker Volume OKHow do I change the resolution of the documents that I fax? What settings work best with voice mail service?How do I send a fax at a scheduled time? Black resolutionSetup OK Fax Setup OK Fax Reports OK How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? How do I print the fax history of the printer?Setup OK Fax Setup OK Ringing and Answering OK Fax Forward OK Setup OK Fax Setup OK 2‑Sided Faxes OKSetup OK Fax Setup OK Fax Blocking OK Turn On/Off OK How do I print a fax on both sides of the paper?Can I retrieve failed faxes? Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsInformation you will need during wireless setup Printing a network setup pageSetup OK Network Setup OK Print Network Setup Page OK No SecurityWireless Mode Information you will need during advanced wireless setupAuthentication Network Name SSIDEncryption Installing the printer on a wireless network2 Insert the Software and Documentation CD For Windows usersDetermining the printer status using the network indicator light Installing the printer on other computersFor Macintosh users For Windows usersAdding the printer to your wireless network Special wireless installation instructionsBefore you begin For Windows users Click Unlisted Network4 Click Settings Network/Ports TCP/IP Set static IP address Changing wireless settings after installation2 Double‑click Wireless Setup Assistant Assigning a static IP addressAdding a printer to an existing ad hoc wireless network Advanced wireless setup2 Double‑click Wireless Setup Assistant For Windows usersConfiguring security Configuring Wi‑Fi Protected Setup manuallyUSE THE PUSH BUTTON CONFIGURATION PBC METHOD Wireless WirelessConfiguring 802.1X Authentication Installing the printer on an Ethernet networkPEAP EAP‑TLSFor Windows users Installing the printer on an Ethernet networkFor Macintosh users 2 Insert the Software and Documentation CDUsing the printer locally USB Using the printer wirelesslyIf the printer is currently set up locally using USB connection If the printer is currently set up for EthernetIf the printer is currently set up for wireless Using the printer over an Ethernet network3 Select Set as Default Printer from the menu Selecting a printer5 Double‑click Lexmark Extras Lexmark Setup Assistant 3 Double‑click Lexmark Extras Lexmark Setup Assistant4 Insert the Software and Documentation CD Using the printer wirelesslyAdd the printer 2 Double‑click Printer Setup Utility or Print CenterIn Mac OS X version 10.5 or later System Preferences Print & ScanSharing a printer in a Macintosh environment Sharing a printer in a Windows environmentc Click Sharing or Printer Properties c Click Properties or Printer propertiesWhere do I find my WEP key or WPA/WPA2 preshared key/passphrase? Networking FAQWhat is Wi‑Fi Protected Setup? Where do I find my SSID? What is an SSID?What is a network? How do I find out what type of security my network is using?Wireless network examples How are home networks configured?Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessHow do I attach the USB cable? What is a USB cable?Why do I need a USB cable? Ad hoc How are infrastructure and ad hoc networks different?Infrastructure Checking printer connectivity Finding the signal strengthChecking computer connectivity MOVE THE PRINTER CLOSER TO THE ACCESS POINT How can I improve wireless signal strength?REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONSystem Preferences Network Wi‑Fi For Macintosh users with an AirPort base stationFor Windows users In Mac OS X version 10.5 or laterFor Macintosh users with an access point What is a MAC address?System Preferences Network Wi‑Fi b Click Advanced or Configure In Mac OS X version 10.4 or earlierHow do I find the MAC address? What is TCP/IP? What is an IP address?How do I locate IP addresses? For Windows usersWhat is the difference between Guided and Advanced setup? What is a key index?How are IP addresses assigned? Locating the printer IP addressUnderstanding the home page Using theEmbedded Web ServerAccessing the Embedded Web Server 1 From the navigation pane, select Settings 2 Do one of the following Customizing printer settingsUsing the Embedded Web Server Using the Embedded Web Server Printer Home select your printer Maintenance tab Supplies Status Setup OK Maintenance OK Check Ink Levels OKSetup OK Maintenance OK Align Printer OK Maintaining the printerCleaning the printhead nozzles Cleaning the exterior of the printerMoving the printer to another location Cleaning the scanner glass1 Backing material 2 Scanner glass 3 ADF scanner glass 4 ADF press plateAvoid severe jarring movements Maintaining the printerStore the used ink cartridges in a box with the nozzles faceup If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRecovering the security PIN of the printer Software did not installCHANGE THE LANGUAGE USING THE PRINTER MENUS Setup OK Device Setup OK Language OKPrint job does not print or is missing pages MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTERMAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY MAKE SURE THE PRINT JOB IS NOT PAUSEDREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD REMOVE AND REINSTALL THE PRINTER SOFTWARESetup OK Maintenance OK Deep Clean Printhead OK Setup OK Maintenance OK Align Printer OKCannot delete documents from the print queue MAKE SURE THE USB PORT IS ENABLED IN WINDOWSCannot print through USB RESTART THE COMPUTER AND TRY AGAINUnderstanding printer messages Alignment ProblemCannot Collate Job Change Paper Source to Size PaperDuplex Unit Missing Ink Cartridge Access Door OpenInk Cartridge Unsupported Ink Cartridge ErrorInk Cartridge Missing Network x Software Error Memory Device ErrorInk Low Load Paper Source with Size PaperPaper Tray x Removed Printhead ErrorPrinter Memory Full Printhead Cannot MoveStandard Network Software Error Scanner DisabledUnrecoverable Scan Error Scanner ADF Cover OpenPaper jam in the duplex unit Clearing paper jamsPaper jam in the printer Paper jam in the ADF select models only Paper or specialty media misfeeds ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPERCHECK PAPER CONDITION CHECK PAPER LOADINGTroubleshooting Print troubleshooting“Computer slows down when printing” on page “Poor quality at the edges of the page” on pageALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLEDStreaks or lines on printed image Printed page has ink smears or smudgesComputer slows down when printing Copy and scan troubleshootingMAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY TO THE COMPUTERCLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY SET YOUR PRINTER AS THE DEFAULT PRINTERCopier or scanner does not respond Scanner unit does not closeCHECK YOUR E‑MAIL CONFIGURATION SETTINGS E-mail troubleshootingScan was not successful Scanning takes too long or freezes the computerFax troubleshooting checklist Fax troubleshootingConnection checklist CHECK YOUR PROXY CONFIGURATIONENABLE ERROR CORRECTION Setup OK Fax Setup OK Dialing and Sending OK Max Send Speed OKCannot send faxes DECREASE THE TRANSMISSION SPEED OF THE FAX MODEMMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE AUTOMATIC FAX CONVERSIONSetup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK Cannot receive faxesINCREASE THE RINGER VOLUME MAKE SURE THAT FAX FORWARDING IS DISABLEDMAKE SURE A FAX DRIVER IS INSTALLED Cannot run the fax softwareError Message Fax error messages on the printer control panelPossible solutions What it indicatesPhone Line Error Memory card troubleshootingFailed to Connect Phone Line Not ConnectedMemory card troubleshooting checklist Network troubleshootingNothing happens when a memory card is inserted Network troubleshooting checklistThe Continue button is unavailable Wireless NetworkingPRINTER MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ONRUN THE INSTALLER AGAIN MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELMAKE SURE THE USB CABLE IS WORKING RECONNECT THE PRINTER POWER SUPPLYResetting the wireless settings to factory defaults Wireless troubleshootingComputer firewall is blocking communication with the printer Setup OK Restore Factory Defaults OKInitial Setup Complete appears on the display Cannot print over wireless networkSetup OK Demo Mode OK Off OK MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTONMOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT CHECK THE WIRELESS SIGNAL QUALITYFor Macintosh users with an AirPort base station For Macintosh users with an access pointSystem Preferences Network Wi‑Fi b Click Advanced or Configure In Mac OS X version 10.5 or laterFor Windows users Wireless print server not installedFor Macintosh users Locating the printer IP addressMAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Resolving intermittent wireless communications issuesDISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK TURN OFF THE ACCESS POINT WIRELESS ROUTER AND TURN IT BACK ONCONFIGURE THE ACCESS POINT WITH A UNIQUE SSID CHANGE THE CHANNEL THE ACCESS POINT USESELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCE4 Click Settings Network/Ports TCP/IP Set static IP address Ethernet network troubleshootingPrinter does not appear in the list of printers found on the network CHECK THE NETWORK CONNECTION Embedded Web Server does not openCannot print to the network printer CHECK THE ADDRESS ENTERED IN THE WEB BROWSER TEMPORARILY DISABLE WEB PROXY SERVERSContacting customer support Product information NoticesEdition notice 2012 Lexmark International, Inc All rights reservedTrademarks GOVERNMENT END USERSNoise emission levels Modular component noticeWaste from Electrical and Electronic Equipment WEEE directive 1-meter average sound pressure, dBATemperature information Battery noticePower consumption Product power consumptionOff mode Sleep ModeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaNotice to users of the US telephone network FCC requirements European Community EC directives conformityRegulatory notices for telecommunication terminal equipment Avis réservé aux utilisateurs du réseau téléphonique du Canada Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizUso del prodotto in Svizzera Regulatory notices for wireless productsNotice to Users in the European Union Exposure to radio frequency radiationIndustry Canada Canada Notice to users in the European UnionAT EL LI RO Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Extent of limited warranty Limited warranty serviceAdditional rights Limitation of liabilityNumerics IndexPage Page Page Page Page Page Page wired Ethernet networking for Macintosh installing printer on wireless networkwired Ethernet networking for Windows wireless 126 Macintosh network indicator light 105 wireless network