April
Pro4000 Series Users Guide
Safety information
Contents
Using the printer control panel buttons and menus
Using shortcuts
Printing
Loading paper and original documents
Scanning
Copying
E-mailing
Using the Embedded Web Server
Faxing
Networking
Notices
Troubleshooting
Index
Setup troubleshooting
SAVE THESE INSTRUCTIONS
Safety information
Thank you for choosing this printer
About yourprinter
Minimizing your printers environmental impact
Conserving energy
Conserving ink
Finding information about the printer
Recycling
Publications
Go to http//smartsolutions.lexmark.com
SmartSolutions Users Guide
Users Guide
http//support.lexmark.com
site http//support.lexmark.com or on the printed
Understanding the parts of the printer
http//support.lexmark.com
In other countries or regions -See the printed
Second paper tray Tray
About your printer
About your printer
Selecting a location for the printer
Ordering ink cartridges
Using genuine Lexmark ink cartridges
Orderingand replacingsupplies
Replacing ink cartridges
Recycling Lexmark products
Ordering paper and other supplies
Part Number
Paper
Using the printer control panel
Using theprinter controlpanel buttons and menus
Redial
Restoring factory default settings
Changing the Sleep timeout
Setup OK Device Setup OK Sleep OK
Setup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK
Setup OK Security Setup OK Set Admin PIN
Setting the security PIN of the printer
What are shortcuts?
Using shortcuts
Printer Home select your printer Settings Configure Shortcuts
Launching the shortcuts page using the printer software
Getting started
Creating a shortcut
Using shortcuts on the printer
Using the Windows printer software
Using theprintersoftware
Software installed during printer installation
Minimum system requirements
Using the printer software
Printer software
Accessing Web links
Using the Macintosh printer software
Launching the Print dialog
Launching an application
Updating the printer software
Finding and installing optional software
For Windows users
For Macintosh users
Uninstalling the printer software
Reinstalling the printer software
Installing the printer software
Downloading PCL and PS drivers Windows only
For Macintosh users
Using the Internet
Loading the paper tray
Loadingpaperand original documents
4 Load the paper with the printable side facedown
Loading paper and original documents
Make sure
Loading various paper types
Load up to
The paper is loaded with the glossy or printable side facedown. If you are
Loading paper and original documents
OK OK
Saving paper settings
Loading original documents on the scanner glass
Loading original documents into the ADF
Recommended paper brands
Using different paper sizes and types
For colorful and high‑coverage documents
For résumés, letterhead documents, and similar print jobs
Using the printer control panel
Setting the paper size and type
Using the printer software
Setting the page dry time
Using the control panel
2 Click Properties, Preferences, Options, or Setup
Printer Setup Installable Options
Open Print Queue Printer Setup Driver tab or
Setup OK Paper Setup OK Paper Tray Linking OK Automatic OK
Linking trays
Tips for printing
Printing
Printing basic documents
Printing a document
Collating printed copies
Printing using advanced color options
4 Select either Color Preference or Advanced Color Options
2 Click Properties, Preferences, Options, or Setup
2 Click Properties, Preferences, Options, or Setup
Changing the print order of pages
2 Click Properties, Preferences, Options, or Setup
For Windows users
Layout tab Page Layouts area select Multiple pages per side N‑Up
Printing multiple pages on one sheet
2 Click Properties, Preferences, Options, or Setup
For Windows users
Printing documents from a memory card or flash drive
Printing specialty documents
Printing envelopes
2 Click Properties, Preferences, Options, or Setup
Paper/Finishing tab Manage Custom Sizes New
Printing on labels
2 Click Properties, Preferences, Options, or Setup
For Windows users
2 Click Properties, Preferences, Options, or Setup
Printing on custom‑size paper
For Windows users
For Macintosh users
Supported memory cards and file types
Using a memory card or flash drive with the printer
Working with photos
Inserting a flash drive
Inserting a memory card
Printing photos from a memory card or flash drive
Printing photos from a PictBridge-enabled digital camera
Printing on both sides of the paper duplexing automatically
Printing on both sides of the paper duplexing
2 Click Properties, Preferences, Options, or Setup
For Windows users
For Macintosh users
Using the control panel
Setting the duplex printing dry time
Using the printer software
Setup OK Print Mode Setup OK Page Dry Time OK
Finding the print queue for your printer
Managing print jobs
Creating a print queue
For Windows users
Changing the default printing mode
Setting your printer as the default printer
2 Click Properties, Preferences, Options, or Setup
For Windows users
Resuming print jobs
Pausing print jobs
For Windows users
For Macintosh users
What is LexPrint?
Canceling print jobs
Printing from a mobile device
For Windows users
Supported printers
Tips for copying
Copying
Making copies
Copy OK Copies
Enlarging or reducing images
Copying an ID card
Copy OK ID Card Copy
Copy OK Scale
Collating copies using the printer control panel
Adjusting copy quality
Making a copy lighter or darker
Copy OK Darkness
Copying multiple pages on one sheet
Placing separator sheets between copies
Placing an overlay message on each page
Copy OK Separator Sheets
Making a duplex two-sided copy
Removing the background of a copy
Making a duplex two‑sided copy automatically
Making a duplex two‑sided copy manually
Copy OK Copies
Canceling copy jobs
Tips for scanning
Scanning
Scanning to a local computer
Scan OK Computer USB‑Connected Computer OK
Scanning to a network folder
Scanning to a network computer
Scan OK Computer
Scan OK Network Folder OK
Settings Manage Shortcuts Add New Shortcut Scan to Network
Settings Scan‑to‑Network Folder Setup
Scanning to a flash drive or memory card
Adding a network folder shortcut
Printer Home select your printer Scan Advanced scan
Scanning photos
For Windows users
For Macintosh users
For Windows users
Scanning documents for editing
Scanning directly from the printer control panel
5 Select Email photo, Email document, or Email PDF
Scanning directly to e‑mail using the printer software
For Macintosh users
For Windows users
For Macintosh users
Scanning to a PDF
For Windows users
For Macintosh users
Canceling scan jobs
Scanning FAQ
How can I adjust the color of a scan?
Why am I being asked for a PIN?
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Applications select your printer folder Printer Settings Email
2 Double‑click Printer Settings
Creating an e‑mail contact list using the computer
Creating an e-mail contact list
Contacts tab Individuals tab
Tips for e‑mailing
Sending e-mail
E-mailing
Canceling an e‑mail
Do one or more of the following
From the printer control panel, press , and then press OK
Setup 1 Printer is connected to a dedicated fax line
Setting up the printer to fax
Tips for this setup
Faxing
Connected to different wall jacks
Setup 2 Printer is sharing the line with an answering machine
Connected to the same telephone wall jack To connect
To connect
Tips for this setup
To connect
Tips for this setup
Scenario 2 Digital Subscriber Line DSL
To connect
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Scenario 4 Digital telephone service through a cable provider
Tips for this setup
To connect
To connect
Tips for this setup
To connect
Scenario 5 Country‑ or region‑specific setup
Connecting the printer to a non‑RJ‑11 wall jack
Austria
N F N
Connecting the printer to a wall jack in Germany
To connect
EXT LINE
Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK
Setting the fax header
Entering your user information
To connect
Configuring fax settings using the printer control panel
Configuring the fax settings
Setting the fax footer
Setting the date and time
Using the Fax Setup Wizard in Windows
Configuring fax settings using the fax software
Using the Printer Settings in Macintosh
Creating a contact list using the printer control panel
2 Double-click Printer Settings
Setup OK Fax Setup OK Address Book OK
4 Click Select from phone book
Creating a contact list using the fax software
2 Double‑click Printer Settings
For Windows users
Tips for sending faxes
Sending faxes using the printer control panel
Sending faxes
Tips for receiving faxes
Receiving faxes
For Windows users
For Macintosh users
Receiving faxes manually
Receiving faxes automatically
Tips
Tips
What is a splitter and what type of splitter should I use?
Faxing FAQ
What is my fax number?
For Windows users
When do I need to set Auto Answer to On?
What is my dialing prefix?
Setup OK Fax Setup OK Ringing and Answering OK Ring Pattern OK
How many rings should I set?
Adjusting the dialing volume
How do I adjust the speaker volume on the printer?
Adjusting the ringer volume
Setup OK Fax Setup OK Dialing and Sending OK Speaker Volume OK
How do I change the resolution of the documents that I fax?
What settings work best with voice mail service?
How do I send a fax at a scheduled time?
Black resolution
Setup OK Fax Setup OK Fax Reports OK
How do I send a fax using a phone calling card?
How do I know that the fax was sent successfully?
How do I print the fax history of the printer?
Setup OK Fax Setup OK Ringing and Answering OK Fax Forward OK
Setup OK Fax Setup OK 2‑Sided Faxes OK
Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK
How do I print a fax on both sides of the paper?
Can I retrieve failed faxes?
Wireless network compatibility
Installing the printer on a wireless network
Networking
Supported network security options
Information you will need during wireless setup
Printing a network setup page
Setup OK Network Setup OK Print Network Setup Page OK
No Security
Wireless Mode
Information you will need during advanced wireless setup
Authentication
Network Name SSID
Encryption
Installing the printer on a wireless network
2 Insert the Software and Documentation CD
For Windows users
Determining the printer status using the network indicator light
Installing the printer on other computers
For Macintosh users
For Windows users
Adding the printer to your wireless network
Special wireless installation instructions
Before you begin
For Windows users Click Unlisted Network
4 Click Settings Network/Ports TCP/IP Set static IP address
Changing wireless settings after installation
2 Double‑click Wireless Setup Assistant
Assigning a static IP address
Adding a printer to an existing ad hoc wireless network
Advanced wireless setup
2 Double‑click Wireless Setup Assistant
For Windows users
Configuring security
Configuring Wi‑Fi Protected Setup manually
USE THE PUSH BUTTON CONFIGURATION PBC METHOD
Wireless Wireless
Configuring 802.1X Authentication
Installing the printer on an Ethernet network
PEAP
EAP‑TLS
For Windows users
Installing the printer on an Ethernet network
For Macintosh users
2 Insert the Software and Documentation CD
Using the printer locally USB
Using the printer wirelessly
If the printer is currently set up locally using USB connection
If the printer is currently set up for Ethernet
If the printer is currently set up for wireless
Using the printer over an Ethernet network
3 Select Set as Default Printer from the menu
Selecting a printer
5 Double‑click Lexmark Extras Lexmark Setup Assistant
3 Double‑click Lexmark Extras Lexmark Setup Assistant
4 Insert the Software and Documentation CD
Using the printer wirelessly
Add the printer
2 Double‑click Printer Setup Utility or Print Center
In Mac OS X version 10.5 or later
System Preferences Print & Scan
Sharing a printer in a Macintosh environment
Sharing a printer in a Windows environment
c Click Sharing or Printer Properties
c Click Properties or Printer properties
Where do I find my WEP key or WPA/WPA2 preshared key/passphrase?
Networking FAQ
What is Wi‑Fi Protected Setup?
Where do I find my SSID?
What is an SSID?
What is a network?
How do I find out what type of security my network is using?
Wireless network examples
How are home networks configured?
Scenario 3 Wireless network with no Internet access
Scenario 2 Wireless network with Internet access
How do I attach the USB cable?
What is a USB cable?
Why do I need a USB cable?
Ad hoc
How are infrastructure and ad hoc networks different?
Infrastructure
Checking printer connectivity
Finding the signal strength
Checking computer connectivity
MOVE THE PRINTER CLOSER TO THE ACCESS POINT
How can I improve wireless signal strength?
REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER
ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
System Preferences Network Wi‑Fi
For Macintosh users with an AirPort base station
For Windows users
In Mac OS X version 10.5 or later
For Macintosh users with an access point
What is a MAC address?
System Preferences Network Wi‑Fi b Click Advanced or Configure
In Mac OS X version 10.4 or earlier
How do I find the MAC address?
What is TCP/IP?
What is an IP address?
How do I locate IP addresses?
For Windows users
What is the difference between Guided and Advanced setup?
What is a key index?
How are IP addresses assigned?
Locating the printer IP address
Understanding the home page
Using theEmbedded Web Server
Accessing the Embedded Web Server
1 From the navigation pane, select Settings 2 Do one of the following
Customizing printer settings
Using the Embedded Web Server
Using the Embedded Web Server
Printer Home select your printer Maintenance tab Supplies Status
Setup OK Maintenance OK Check Ink Levels OK
Setup OK Maintenance OK Align Printer OK
Maintaining the printer
Cleaning the printhead nozzles
Cleaning the exterior of the printer
Moving the printer to another location
Cleaning the scanner glass
1 Backing material 2 Scanner glass 3 ADF scanner glass
4 ADF press plate
Avoid severe jarring movements
Maintaining the printer
Store the used ink cartridges in a box with the nozzles faceup
If Troubleshooting does not solve your problem
Troubleshooting
Setup troubleshooting
Before you troubleshoot
Recovering the security PIN of the printer
Software did not install
CHANGE THE LANGUAGE USING THE PRINTER MENUS
Setup OK Device Setup OK Language OK
Print job does not print or is missing pages
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
MAKE SURE THE PRINT JOB IS NOT PAUSED
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Setup OK Maintenance OK Deep Clean Printhead OK
Setup OK Maintenance OK Align Printer OK
Cannot delete documents from the print queue
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
Cannot print through USB
RESTART THE COMPUTER AND TRY AGAIN
Understanding printer messages
Alignment Problem
Cannot Collate Job
Change Paper Source to Size Paper
Duplex Unit Missing
Ink Cartridge Access Door Open
Ink Cartridge Unsupported
Ink Cartridge Error
Ink Cartridge Missing
Network x Software Error
Memory Device Error
Ink Low
Load Paper Source with Size Paper
Paper Tray x Removed
Printhead Error
Printer Memory Full
Printhead Cannot Move
Standard Network Software Error
Scanner Disabled
Unrecoverable Scan Error
Scanner ADF Cover Open
Paper jam in the duplex unit
Clearing paper jams
Paper jam in the printer
Paper jam in the ADF select models only
Paper or specialty media misfeeds
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
CHECK PAPER CONDITION
CHECK PAPER LOADING
Troubleshooting
Print troubleshooting
“Computer slows down when printing” on page
“Poor quality at the edges of the page” on page
ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
Streaks or lines on printed image
Printed page has ink smears or smudges
Computer slows down when printing
Copy and scan troubleshooting
MAXIMIZE COMPUTER PROCESSING SPEED
ADD MEMORY TO THE COMPUTER
CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY
SET YOUR PRINTER AS THE DEFAULT PRINTER
Copier or scanner does not respond
Scanner unit does not close
CHECK YOUR E‑MAIL CONFIGURATION SETTINGS
E-mail troubleshooting
Scan was not successful
Scanning takes too long or freezes the computer
Fax troubleshooting checklist
Fax troubleshooting
Connection checklist
CHECK YOUR PROXY CONFIGURATION
ENABLE ERROR CORRECTION
Setup OK Fax Setup OK Dialing and Sending OK Max Send Speed OK
Cannot send faxes
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
ENABLE AUTOMATIC FAX CONVERSION
Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK
Cannot receive faxes
INCREASE THE RINGER VOLUME
MAKE SURE THAT FAX FORWARDING IS DISABLED
MAKE SURE A FAX DRIVER IS INSTALLED
Cannot run the fax software
Error Message
Fax error messages on the printer control panel
Possible solutions
What it indicates
Phone Line Error
Memory card troubleshooting
Failed to Connect
Phone Line Not Connected
Memory card troubleshooting checklist
Network troubleshooting
Nothing happens when a memory card is inserted
Network troubleshooting checklist
The Continue button is unavailable
Wireless Networking
PRINTER
MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON
RUN THE INSTALLER AGAIN
MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
MAKE SURE THE USB CABLE IS WORKING
RECONNECT THE PRINTER POWER SUPPLY
Resetting the wireless settings to factory defaults
Wireless troubleshooting
Computer firewall is blocking communication with the printer
Setup OK Restore Factory Defaults OK
Initial Setup Complete appears on the display
Cannot print over wireless network
Setup OK Demo Mode OK Off OK
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT
CHECK THE WIRELESS SIGNAL QUALITY
For Macintosh users with an AirPort base station
For Macintosh users with an access point
System Preferences Network Wi‑Fi b Click Advanced or Configure
In Mac OS X version 10.5 or later
For Windows users
Wireless print server not installed
For Macintosh users
Locating the printer IP address
MAKE SURE THE WIRELESS PORT IS SELECTED
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
Resolving intermittent wireless communications issues
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
TURN OFF THE ACCESS POINT WIRELESS ROUTER AND TURN IT BACK ON
CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID
CHANGE THE CHANNEL THE ACCESS POINT USES
ELIMINATE NETWORK CONGESTION
ELIMINATE SOURCES OF INTERFERENCE
4 Click Settings Network/Ports TCP/IP Set static IP address
Ethernet network troubleshooting
Printer does not appear in the list of printers found on the network
CHECK THE NETWORK CONNECTION
Embedded Web Server does not open
Cannot print to the network printer
CHECK THE ADDRESS ENTERED IN THE WEB BROWSER
TEMPORARILY DISABLE WEB PROXY SERVERS
Contacting customer support
Product information
Notices
Edition notice
2012 Lexmark International, Inc All rights reserved
Trademarks
GOVERNMENT END USERS
Noise emission levels
Modular component notice
Waste from Electrical and Electronic Equipment WEEE directive
1-meter average sound pressure, dBA
Temperature information
Battery notice
Power consumption
Product power consumption
Off mode
Sleep Mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Notice to users of the US telephone network FCC requirements
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Notice to Users in the European Union
Exposure to radio frequency radiation
Industry Canada Canada
Notice to users in the European Union
AT EL LI RO
Lexmark International, Inc., Lexington, KY
Statement of Limited Warranty
Limited warranty
Extent of limited warranty
Limited warranty service
Additional rights
Limitation of liability
Numerics
Index
Page
Page
Page
Page
Page
Page
Page
wired Ethernet networking for Macintosh
installing printer on wireless network
wired Ethernet networking for Windows wireless 126 Macintosh
network indicator light 105 wireless network