Lexmark 90P3000, PRO4000C E-mail troubleshooting, Scan was not successful, Cannot send e‑mail

Troubleshooting 155

Scan was not successful

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RESTART THE COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED

RESTART THE COMPUTER

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

E-mail troubleshooting

•“Cannot send e‑mail” on page 155

Cannot send e‑mail

CHECK YOUR E‑MAIL CONFIGURATION SETTINGS

Make sure you have correctly completed the e‑mail setup and successfully configured an SMTP server.