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DEFINITY Enterprise Communications Server Release 8.2 |
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| Issue 1 | |||||||||||||||||||||||
Overview |
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| April 2000 | |||||||||||||||||||||||
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Call Center Features |
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| 92 | |||||
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1 | Your Office Building | 8 | CentreVu Supervisor |
2 | DEFINITY ECS | 9 | CallVisor Adjunct Switch |
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| Applications Interface |
3 | Remote Agents Using DEFINITY | 10 | INTUITY Conversant Voice |
| Extender |
| Response System |
4 | Remote Agents (Home Agent) | 11 | Local Area Network |
5 | Remote Call Center Using Look Ahead | 12 | Host Computer |
| Interflow or Best Service Routing |
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6 | Local Agents Organized By Skill | 13 | |
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| Interface Server |
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