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Lucent Technologies 9400, 8400 manual Xii

Models: 9400 8400

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DEFINITY Enterprise Communications Server Release 8.2		Issue 1
Overview 555-233-002		April 2000
Contents
		xii

	Tie Trunks	76
	Auxiliary Trunks	77
	IP Trunks	77
	ISDN Trunks	78
	ATM Trunks	81
	Personal Central Office Line (PCOL)	81
	Tandem	82
	Digital Multiplexed Interface	83
	Miscellaneous Trunks	83
	Digital Interfaces	83
	Answer Detection	84
	Automatic Transmission Measurement System	85
■	Automatic Routing Features	85
	Automatic Alternate Routing (AAR)	85
	Automatic Route Selection (ARS)	85
	AAR/ARS Overlap Sending	86
	AAR/ARS Partitioning	86
	Time of Day Routing	86
	Facility Restriction Levels
	and Traveling Class Marks	87
	Generalized Route Selection	87
	Look-Ahead Routing	87
	Subnet Trunking	88
■	Alarm Assignments	88
	Alternate Operations Support System Alarm
	Number	88
	External Device Alarming	88

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Lucent Technologies 9400, 8400 manual Xii

Contents

Definity Copyright  2000, Lucent Technologies All Rights Reserved Your Responsibility for Your System’s SecurityMeans of Connection Manufacturer’sPort Identifier FIC Code Network Jacks Safety ETS standards referenced by iCTR3 and CTR4ICTR3 ICTR4 How to get help How to order more copiesContents Telephone Features Attendant Operator Features Hospitality Features System Management Features Overview Xii Call Center Features Private Networking Features 107 Adjunct Systems 117 Xvi What Is the Purpose of This Book? What Is in This Book?About This Book Who Should Read This Book?Trademarks and Service Marks Conventions Used in This BookAbout This Book Conventions Used in This Book Xviii How Can I Order Other Books? About This Book How Can I Order Other Books? XixHow Can I Make Comments About This Book? About This Book How Can I Make Comments About This Book?System Overview AprilSystem Overview Center Stage Switch CSS HardwareProcessor Port Network PPN Expansion Port Network EPNFiber Link Administration Carriers and CabinetsCompact Modular Cabinets Single-Carrier Cabinets Compact Modular CabinetMulti-Carrier Cabinets Typical Single-Carrier Cabinet and cabinet stackTypical Multi-Carrier Cabinet Standard Configurations Reliability and Recoverability Configuring for Reliability/RecoverabilitySystem Overview Reliability and Recoverability Survivable Remote EPN SrepnDefinity ECS Network Connections Public Telephone NetworkPrivate Telephone Networks System Overview Definity ECS Network ConnectionsTCP/IP Networks ATM NetworksTypical Connections Shows typical Definity ECS connectionsTypical Definity ECS Connections Administrable Loss Plan International CapabilitiesPublic Network Call Priority World Class Tone DetectionPower System Overview PowerSoftware Telephone Features Telephone Features TelephonesTelephones Telephones for the Global MarketplaceIP SoftPhones Series Analog Telephones6400 Tip/Ring Interface Module Wireless Handsets for X-Station Mobility Teleconferencing ProductsQuorum A-28 Conference Bridge SoundStation Audioconferencing SystemsSoundStation EX Soundstation EX with External MicrophonesTelephone Features Handling Incoming CallsAutomatic Hold HoldTrunk-to-Trunk Transfer Transfer Outgoing Trunk To Outgoing TrunkTransfer Upon Hang-Up Transfer RecallConference Call ParkMisoperation Handling Manual Message WaitingRecall Signaling Local Call Timer Automatic Start/StopCall Redirection Internal Automatic AnswerCall Coverage Coverage CallbackCoverage Incoming Call Identification Go to CoverReset Shift Call ConsultTypical Definity ECS Call Coverage Options Night Service Enhanced Night ServiceBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneTemporary Bridged Appearance Privacy Manual ExclusionCall Pickup Station HuntingGroup Call Pickup Terminating Extension GroupSpeed/Convenience Calling Abbreviated DialingTelephone Self-Administration Remote AccessActive Dialing Automatic CallbackRecorded Telephone Dictation Access Emergency Access to the AttendantCrisis Alert Manual Originating Line Service Telephone DisplaysTrunk Flash Special Dial ToneGroup Communication Manual Signaling Loudspeaker Paging AccessIntercom Dial Group ListenSpecial Ringing Messaging Voice Messaging and Call Coverage Voice Message RetrievalDemand Print Message-Retrieval OptionsPersonal Station Access TelecommutingVoice Messaging Systems Remote Call Coverage/Call Forwarding Off-NetStation Self Display Definity Enterprise Communications Server Release Attendant Operator Features Attendant Operator FeaturesAttendant Operator Definity PC ConsoleAttendant Features Call HandlingBackup Alerting Timed Reminder and Attendant TimersPrivacy Attendant Lockout Intrusion Call OfferMaking Calls Serial CallingAuto Start and Don’t Split Auto-Manual SplittingAccessing the Attendant Monitoring CallsTrunk Group Access Trunk Group Busy/Warning Indicators to AttendantDirect Extension Selection With Busy Lamp Field Room Status Hospitality IndustryCentralized Attendant Service Control of Trunk Group AccessAttendant with DCS Attendant Direct Trunk Group SelectionInter-PBX Attendant Calls DCS With RerouteEnhanced DCS Computer-Related Calling Features Computer-Related Calling Features Data ModulesData Modules Modem PoolingComputer-Related Calling Features Modem Pooling Definity ECS Modem PoolingData Call Setup Default DialingAlphanumeric Dialing Data Hot LineAdministered Connections Computer-Related Calling Features Data RestrictionData Restriction Multimedia CallingComputer-Related Calling Features Multimedia Calling Multimedia Call HandlingDefinity ECS Multimedia Call Handling Multimedia Call Redirection to MM Endpoint Multimedia Data Conferencing T.120 viaMultimedia Hold, Conference, Transfer, Drop Multimedia Multiple-Port NetworkIP Solutions Multimedia Applications Server InterfaceLocal Area Network Connectivity LAN Computer-Related Calling Features IP Solutions Trunks323 IP Trunk Road-warrior ApplicationTelecommuter Application CentreVu IP AgentIntegrated Workstation Applications PassageWayCallVisor Asai Definity Enterprise Communications Server Release Hospitality Features Hospitality Services Suite Check-In via the Hunt-to FeatureHospitality Features Hospitality Services Names RegistrationProperty Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station NumberingAuto-Selection of did Numbers Station Hunt Before CoverageHospitality Features Station Hunt Before Coverage System Management Features SchedulingConcurrent User Sessions SecuritySystem Management Features Security Class of Restriction CORSecurity Violation Notification SVN Station Security CodesCalling/Connected Party Number CPN Restriction Restriction ControlledMalicious Call Trace Per Line CPN RestrictionDefinity Network Administration DNA Authorization CodesPower Failure Transfer Cama E911 Trunk GroupDefinity Site Administration DSA TroubleshootingSystem Management Features Definity Site Administration DSA Automatic Circuit AssurancePacket Error History DCS Automatic Circuit AssuranceBusy Verification of Terminals and Trunks Facility Busy IndicationService Observing Information and ReportsVariable Length Ping Recent Change HistoryCall Charge Information Bulletin BoardCall Detail Recording CDR Traffic ReportsClass of Service COS Music-on-Hold AccessAnnouncements Recorded AnnouncementAdministration Without Hardware System Management Features Administration Without HardwareTenant Partitioning Trunk ManagementSystem Management Features Trunk Management Trunk Group CircuitsLocal Exchange Trunks Tie TrunksAuxiliary Trunks IP TrunksAdvanced Private Line Termination Aplt Direct Inward/Outward Dialing DiodIsdn Trunks Definity ECS and Isdn Call-by-Call Service Selection Facility and Non-Facility Associated SignalingWideband Switching Full Etsi FunctionalityATM Trunks Personal Central Office Line PcolTandem Digital Multiplexed Interface Miscellaneous TrunksDigital Interfaces E1 InterfaceDS1 Trunk Service Answer DetectionT1 Interfaces Automatic Routing Features System Management Features Automatic Routing FeaturesAutomatic Transmission Measurement System Automatic Alternate Routing AARAAR/ARS Overlap Sending AAR/ARS PartitioningTime of Day Routing Facility Restriction Levels Traveling Class Marks Generalized Route SelectionLook-Ahead Routing Alternate Facility Restriction LevelsAlarm Assignments Alternate Operations Support System Alarm NumberExternal Device Alarming Subnet TrunkingCustomer-Provided Equipment Alarm Definity Enterprise Communications Server Release Call Center Features Call Center FeaturesDefinity Call Center Call Center Features Automatic Call Distribution ACD Automatic Call Distribution ACDBasic Example of Automatic Call Distribution Agent Call Handling Intraflow and Interflow Call Center Release ControlRedirection on No Answer Look-Ahead InterflowAbandoned Call Search Call VectoringVector Directory Numbers VDN COR for VDN ApplicationsVDN in a Coverage Path VDN of Origin AnnouncementCall Prompting Expert Agent SelectionCall Distribution Based on Skill Dialed Number Identification Service Dnis User-to-User Information Over the Public NetworkBasic Call Management System Bcms Call Center Features Automatic Call Distribution ACD 101 CentreVu Call Management System CentreVu CMSCentreVu Advocate Call Charge Information Voice Response Integration VRIReserve Agent Time in Queue Activation Least Occupied Agent LOAAsai Adjunct Switch Application Interface CallVisor Adjunct Switch Application Interface AsaiDirect Agent Announcement Flexible BillingAsai Pending Work Mode Change CTI Computer Telephony IntegrationCentreVu Computer Telephony on MAPD-NT CentreVu IP AgentATM Trunking 106Private Networking Features Private Network AccessPrivate Networking Features Private Network Access 107 Node Number RoutingATM-Circuit Emulation Service ATM-CES ATM Wide Area Network PNC ATMDistributed Communications System DCS Private Networking Features Uniform Dial Plan UDP 109 Uniform Dial Plan UDPAttendant Features That Work Over Network Phone Features That Work Over the NetworkSystem Management Features That Work Over the Network Private Networking Features Uniform Dial Plan UDP 110Call Independent Signaling Connections Cisc Private Networking FeaturesDCS Over ISDN-PRI D-channel Call CompletionPath Replacement Manufacturer-Specific Information MSICall Forwarding Diversion 112Call Transfer Name and Number IdentificationCalled Name ID Call OfferQsig Centralized Attendant Service CAS RLT Emulation via a PRIAttendant Display of Class of Restriction COR Attendant Return CallQsig Voice Mail Capabilities Call Coverage and CAS115 116 Adjunct Systems Voice Messaging and ResponseAdjunct Systems Voice Messaging and Response 117 Adjunct Systems Voice Messaging and Response 118 Adjunct Systems Voice Messaging and Response 119 Intuity AudixMode Code Interface Intuity LodgingIntuity Conversant Dual DCP I-ChannelsCentralized Voice Mail via Mode Code Integration Audix Voice Power AVPAudix Voice Power Lodging Audix VPL Intuity Call Accounting SystemCall Center See Call Center Features Adjunct Systems Call Center See Call Center Features 122Adjunct Systems Call Center See Call Center Features 123 PassageWay Direct Connect ConfigurationsWireless Adjunct Systems Wireless 124Forum Personal Communications Manager Index Index 125Index 126 Conversant127 128 Index 129 Index 130

Overview 555-233-002

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