DEFINITY Enterprise Communications Server Release 8.2 | Issue 1 | ||
Overview | April 2000 | ||
Attendant (Operator) Features |
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Attendant (Operator) | 41 | ||
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3 —Attendant (Operator) Features
Attendant (Operator)
A person at a console who provides personalized service for incoming callers and
Attendant Console
A digital
The Attendant Display shows
DEFINITY PC Console
Lucent Technologies DEFINITY PC Console allows your Attendants to handle incoming calls efficiently by personal computer. Using the familiar Microsoft Windows graphical interface, the Attendants can easily keep track of how long callers have been on hold and who they are waiting for. Attendants can monitor up to six calls at once. They need not fumble with pen and paper when handling calls, as they can make notes on their computers about what each caller needs. All this contributes to make a favorable first impression with your customers. Having the call processing software on the same computer with spreadsheet, word processing, or other software allows the attendants to stay productive between calls.
The PC Console is easily customized, so even if attendants from different shifts share the same computer, they can each preserve their preferences in the call processing environment. The PC Console is available in English, Parisian French, Latin American Spanish, German, Dutch, Italian and Portuguese. It will be available in Italian in the fall of
