Lucent Technologies 8400, 9400 manual Backup Alerting, Timed Reminder and Attendant Timers

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Attendant (Operator) Features
Attendant Features	43

Backup Alerting

Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides both audible and visual alerting to backup stations when the attendant queue reaches its queue warning level. When the queue drops below the queue warning level, alerting stops. Audible alerting also occurs when the attendant console is in night mode, regardless of the Attendant queue size.

Timed Reminder and Attendant Timers

Automatically alerts the Attendant after an administered time interval for the following types of calls: extended calls to be answered or waiting to be connected to a busy single-line telephone, one-party calls placed on hold on the console, and transferred calls that have not been answered after transfer. Timed Reminder informs the Attendant that a call requires additional attention. After the Attendant reconnects to the call, the user can either choose to try another extension number, hang up, or continue to wait. DEFINITY ECS supports a variety of administrable attendant timers for use in a variety of situations.

Privacy — Attendant Lockout

Prevents an Attendant from re-entering a multiple-party connection held on the console unless recalled by a telephone user. This feature is administered on a system-wide basis. It is either activated or not activated.

Intrusion (Call Offer)

Allows an Attendant to enter an existing call to inform the person being called about a message or another call.

Release Loop Operation

Allows the Attendant to hold a call at the console if the call cannot immediately go through to the person being called. A timed reminder begins once the call is on hold. If the call is not answered within the allotted time, the call returns to the queue for the Attendant.

Timed reminders attempt to return the call to the Attendant who previously handled it. Only when the original Attendant is unavailable are calls returned to the queue.

Attendant Vectoring

Provides you with the flexibility to manage Attendant group voice calls. When this feature is turned on, you will be able to program how you want your Attendant group calls processed. Attendant vectoring can be used by itself or in combination with QSIG Centralized Attendant Service.