DEFINITY Enterprise Communications Server Release 8.2 | Issue 1 | ||
Overview | April 2000 | ||
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Attendant (Operator) Features |
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Attendant Features | 44 | ||
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Serial Calling
Enables an Attendant to transfer trunk calls that return to the same Attendant after the called party hangs up. The returned call can then transfer to another station within the switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are unavailable. An outside caller may have to redial often to get through because trunks are so busy. Once callers get through to an Attendant they can use the same line into the switch for multiple calls. The Attendant’s display shows if an incoming call is a serial call.
Conference
Allows an Attendant to set up a conference call for as many as six conferees, including the Attendant. Conferences from inside and outside the system can be added to the conference call.
Making Calls
Auto Start and Don’t Split
Auto Start allows the Attendant to make a telephone call without pushing the start button first. If the Attendant is on an active call and presses digits on the keypad, the system automatically splits the call and begins dialing the second call. The Don’t Split feature deactivates the Auto Start feature and allows the sending of touch tones over the line for the purposes of such things as picking up messages.
Auto-Manual Splitting
Allows an Attendant to announce a call or consult privately with the called party without being heard by the calling party on the call. It splits the calling party away so the Attendant can confidentially determine if the called party can accept the call.
Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk by pressing the button assigned to the trunk group. This feature eliminates the need for the Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
