Lucent Technologies 8400 Voice Messaging and Call Coverage, Voice Message Retrieval, Demand Print

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Telephone Features
Telephone Features	37

message light. It is often used with telephones that have no Message Waiting Lights. Audible Message Waiting may not be available in countries that restrict the characteristics of dial tones provided to users.

Voice Messaging and Call Coverage

Often an AUDIX system is set up as the last point on a call-coverage path, as in Figure 8. A secretary or colleague who answers a redirected call intended for you can also transfer the caller to your AUDIX mailbox. The caller may prefer to leave voice-mail for you if the message is personal, lengthy, or technical.

Many other options are available. For example, a caller can redirect a call from the AUDIX system to an attendant. Or the caller can transfer to another extension instead of leaving a message. You can even have the AUDIX automated attendant answer all calls to the company and send calls to various extensions. In this case, callers are instructed to enter keypad commands to direct the call.

Voice Message Retrieval

Allows telephone users, remote access users, and attendants to retrieve Leave Word Calling and Call Coverage voice messages. It can be used to retrieve a user’s own messages or messages for another user. However, a different user’s messages can be retrieved only by a user at a telephone or attendant console in the coverage path, by an administered system-wide message retriever, or by a remote-access user when the extension and associated security code are known. The system restricts unauthorized users from retrieving messages.

Message-Retrieval Options

With the Message-Waiting Lamp on their telephones, employees always know when they have messages. Messages can be retrieved in a variety of ways, such as:

■Display retrieval — Users having digital telephones with displays or a personal computer integrated with a telephone can display messages.

■Speak-to-Me — Using any touch-tone telephone, employees can dial Speak-to-Me and hear a synthesized voice read their messages over the telephone.

These message-retrieval options can be assigned to users individually.

Demand Print

Allows you to print your undelivered messages without calling the Message Center.