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Lucent Technologies 8400, 9400 manual Typical Definity ECS Call Coverage Options

Models: 9400 8400

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	DEFINITY Enterprise Communications Server Release 8.2			Issue 1
	Overview 555-233-002			April 2000
	Telephone Features
	Telephone Features			25

A	External Call: Active, Busy, Don’t Answer	1	Secretary
B	Internal Calls: Cover All	2	Clerk
C	Internal Call: Active, Busy, Don’t Answer	3	AUDIX Voice Messaging
D	Internal Calls: Send All Calls	4	Message Center Group

Figure 8. Typical DEFINITY ECS Call Coverage Options

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Lucent Technologies 8400, 9400 manual Typical Definity ECS Call Coverage Options

Contents

Definity Your Responsibility for Your System’s Security Copyright  2000, Lucent Technologies All Rights ReservedMeans of Connection Manufacturer’sPort Identifier FIC Code Network Jacks Safety ETS standards referenced by iCTR3 and CTR4ICTR3 ICTR4 How to order more copies How to get helpContents Telephone Features Attendant Operator Features Hospitality Features System Management Features Overview Xii Call Center Features Private Networking Features 107 Adjunct Systems 117 Xvi What Is in This Book? What Is the Purpose of This Book?About This Book Who Should Read This Book?Trademarks and Service Marks Conventions Used in This BookAbout This Book Conventions Used in This Book Xviii About This Book How Can I Order Other Books? Xix How Can I Order Other Books?About This Book How Can I Make Comments About This Book? How Can I Make Comments About This Book?System Overview AprilSystem Overview Hardware Center Stage Switch CSSProcessor Port Network PPN Expansion Port Network EPNFiber Link Administration Carriers and CabinetsCompact Modular Cabinets Compact Modular Cabinet Single-Carrier CabinetsTypical Single-Carrier Cabinet and cabinet stack Multi-Carrier CabinetsTypical Multi-Carrier Cabinet Standard Configurations Configuring for Reliability/Recoverability Reliability and RecoverabilitySystem Overview Reliability and Recoverability Survivable Remote EPN SrepnPublic Telephone Network Definity ECS Network ConnectionsPrivate Telephone Networks System Overview Definity ECS Network ConnectionsATM Networks TCP/IP NetworksShows typical Definity ECS connections Typical ConnectionsTypical Definity ECS Connections International Capabilities Administrable Loss PlanPublic Network Call Priority World Class Tone DetectionPower System Overview PowerSoftware Telephone Features Telephones Telephone FeaturesTelephones Telephones for the Global MarketplaceIP SoftPhones Series Analog Telephones6400 Tip/Ring Interface Module Teleconferencing Products Wireless Handsets for X-Station MobilityQuorum A-28 Conference Bridge SoundStation Audioconferencing SystemsSoundstation EX with External Microphones SoundStation EXHandling Incoming Calls Telephone FeaturesAutomatic Hold HoldTransfer Outgoing Trunk To Outgoing Trunk Trunk-to-Trunk TransferTransfer Upon Hang-Up Transfer RecallCall Park ConferenceMisoperation Handling Manual Message WaitingLocal Call Timer Automatic Start/Stop Recall SignalingCall Redirection Internal Automatic AnswerCoverage Callback Call CoverageCoverage Incoming Call Identification Go to CoverConsult Reset Shift CallTypical Definity ECS Call Coverage Options Enhanced Night Service Night ServiceBridged Call Appearance Single-Line Telephone Bridged Call Appearance Multi-Appearance TelephoneTemporary Bridged Appearance Privacy Manual ExclusionStation Hunting Call PickupGroup Call Pickup Terminating Extension GroupAbbreviated Dialing Speed/Convenience CallingRemote Access Telephone Self-AdministrationActive Dialing Automatic CallbackRecorded Telephone Dictation Access Emergency Access to the AttendantCrisis Alert Telephone Displays Manual Originating Line ServiceTrunk Flash Special Dial ToneGroup Communication Loudspeaker Paging Access Manual SignalingIntercom Dial Group ListenSpecial Ringing Messaging Voice Message Retrieval Voice Messaging and Call CoverageDemand Print Message-Retrieval OptionsTelecommuting Personal Station AccessVoice Messaging Systems Remote Call Coverage/Call Forwarding Off-NetStation Self Display Definity Enterprise Communications Server Release Attendant Operator Features Attendant Operator FeaturesAttendant Operator Definity PC ConsoleCall Handling Attendant FeaturesTimed Reminder and Attendant Timers Backup AlertingPrivacy Attendant Lockout Intrusion Call OfferSerial Calling Making CallsAuto Start and Don’t Split Auto-Manual SplittingMonitoring Calls Accessing the AttendantTrunk Group Busy/Warning Indicators to Attendant Trunk Group AccessDirect Extension Selection With Busy Lamp Field Room Status Hospitality IndustryControl of Trunk Group Access Centralized Attendant ServiceAttendant with DCS Attendant Direct Trunk Group SelectionInter-PBX Attendant Calls DCS With RerouteEnhanced DCS Computer-Related Calling Features Data Modules Computer-Related Calling FeaturesData Modules Modem PoolingDefinity ECS Modem Pooling Computer-Related Calling Features Modem PoolingDefault Dialing Data Call SetupAlphanumeric Dialing Data Hot LineComputer-Related Calling Features Data Restriction Administered ConnectionsData Restriction Multimedia CallingMultimedia Call Handling Computer-Related Calling Features Multimedia CallingDefinity ECS Multimedia Call Handling Multimedia Data Conferencing T.120 via Multimedia Call Redirection to MM EndpointMultimedia Hold, Conference, Transfer, Drop Multimedia Multiple-Port NetworkIP Solutions Multimedia Applications Server InterfaceLocal Area Network Connectivity LAN Computer-Related Calling Features IP Solutions Trunks323 Road-warrior Application IP TrunkTelecommuter Application CentreVu IP AgentIntegrated Workstation Applications PassageWayCallVisor Asai Definity Enterprise Communications Server Release Hospitality Features Suite Check-In via the Hunt-to Feature Hospitality ServicesHospitality Features Hospitality Services Names RegistrationSingle-Digit Dialing and Mixed Station Numbering Property Management System PMS Digit to Insert/DeleteAuto-Selection of did Numbers Station Hunt Before CoverageHospitality Features Station Hunt Before Coverage Scheduling System Management FeaturesConcurrent User Sessions SecurityClass of Restriction COR System Management Features SecuritySecurity Violation Notification SVN Station Security CodesRestriction Controlled Calling/Connected Party Number CPN RestrictionMalicious Call Trace Per Line CPN RestrictionAuthorization Codes Definity Network Administration DNAPower Failure Transfer Cama E911 Trunk GroupTroubleshooting Definity Site Administration DSASystem Management Features Definity Site Administration DSA Automatic Circuit AssuranceDCS Automatic Circuit Assurance Packet Error HistoryBusy Verification of Terminals and Trunks Facility Busy IndicationInformation and Reports Service ObservingVariable Length Ping Recent Change HistoryBulletin Board Call Charge InformationTraffic Reports Call Detail Recording CDRMusic-on-Hold Access Class of Service COSAnnouncements Recorded AnnouncementSystem Management Features Administration Without Hardware Administration Without HardwareTenant Partitioning Trunk ManagementTrunk Group Circuits System Management Features Trunk ManagementLocal Exchange Trunks Tie TrunksIP Trunks Auxiliary TrunksAdvanced Private Line Termination Aplt Direct Inward/Outward Dialing DiodIsdn Trunks Definity ECS and Isdn Facility and Non-Facility Associated Signaling Call-by-Call Service SelectionWideband Switching Full Etsi FunctionalityPersonal Central Office Line Pcol ATM TrunksTandem Miscellaneous Trunks Digital Multiplexed InterfaceDigital Interfaces E1 InterfaceDS1 Trunk Service Answer DetectionT1 Interfaces System Management Features Automatic Routing Features Automatic Routing FeaturesAutomatic Transmission Measurement System Automatic Alternate Routing AARAAR/ARS Overlap Sending AAR/ARS PartitioningTime of Day Routing Generalized Route Selection Facility Restriction Levels Traveling Class MarksLook-Ahead Routing Alternate Facility Restriction LevelsAlternate Operations Support System Alarm Number Alarm AssignmentsExternal Device Alarming Subnet TrunkingCustomer-Provided Equipment Alarm Definity Enterprise Communications Server Release Call Center Features Call Center FeaturesDefinity Call Center Automatic Call Distribution ACD Call Center Features Automatic Call Distribution ACDBasic Example of Automatic Call Distribution Agent Call Handling Call Center Release Control Intraflow and InterflowRedirection on No Answer Look-Ahead InterflowAbandoned Call Search Call VectoringVector Directory Numbers VDN Applications COR for VDNVDN in a Coverage Path VDN of Origin AnnouncementCall Prompting Expert Agent SelectionCall Distribution Based on Skill Dialed Number Identification Service Dnis User-to-User Information Over the Public NetworkBasic Call Management System Bcms CentreVu Call Management System CentreVu CMS Call Center Features Automatic Call Distribution ACD 101CentreVu Advocate Voice Response Integration VRI Call Charge InformationReserve Agent Time in Queue Activation Least Occupied Agent LOACallVisor Adjunct Switch Application Interface Asai Asai Adjunct Switch Application InterfaceDirect Agent Announcement Flexible BillingCTI Computer Telephony Integration Asai Pending Work Mode ChangeCentreVu Computer Telephony on MAPD-NT CentreVu IP Agent106 ATM TrunkingPrivate Network Access Private Networking FeaturesPrivate Networking Features Private Network Access 107 Node Number RoutingATM-Circuit Emulation Service ATM-CES ATM Wide Area Network PNC ATMDistributed Communications System DCS Uniform Dial Plan UDP Private Networking Features Uniform Dial Plan UDP 109Phone Features That Work Over the Network Attendant Features That Work Over NetworkSystem Management Features That Work Over the Network Private Networking Features Uniform Dial Plan UDP 110Private Networking Features Call Independent Signaling Connections CiscDCS Over ISDN-PRI D-channel Call CompletionManufacturer-Specific Information MSI Path ReplacementCall Forwarding Diversion 112Name and Number Identification Call TransferCalled Name ID Call OfferRLT Emulation via a PRI Qsig Centralized Attendant Service CASAttendant Display of Class of Restriction COR Attendant Return CallQsig Voice Mail Capabilities Call Coverage and CAS115 116 Adjunct Systems Voice Messaging and ResponseAdjunct Systems Voice Messaging and Response 117 Adjunct Systems Voice Messaging and Response 118 Intuity Audix Adjunct Systems Voice Messaging and Response 119Intuity Lodging Mode Code InterfaceIntuity Conversant Dual DCP I-ChannelsAudix Voice Power AVP Centralized Voice Mail via Mode Code IntegrationAudix Voice Power Lodging Audix VPL Intuity Call Accounting SystemAdjunct Systems Call Center See Call Center Features 122 Call Center See Call Center FeaturesPassageWay Direct Connect Configurations Adjunct Systems Call Center See Call Center Features 123Wireless Adjunct Systems Wireless 124Forum Personal Communications Manager Index 125 IndexConversant Index 126127 128 Index 129 Index 130

April 2000

Figure 8. Typical DEFINITY ECS Call Coverage Options