Lucent Technologies 8400, 9400 manual Accessing the Attendant, Monitoring Calls

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Attendant (Operator) Features
Attendant Features	45

Accessing the Attendant

Recall

Allows users to recall the Attendant when they are on a two-party call or on an Attendant Conference call held on the console. Single-line users press the Recall button or flash the switchhook to recall the Attendant. Multi-appearance users press the Conference or Transfer button to recall the Attendant and remain on the connection when either button is used.

Emergency Access to the Attendant

Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system or can be dialed by system users. Emergency access calls will generally receive priority handling by the Attendant.

Dial Access to Attendant

Allows you to reach an Attendant by dialing an access code. The Attendant can then extend the call to a trunk or to another telephone.

Individual Attendant Access

Allows you to call a specific attendant console. Each attendant console can be assigned an individual extension number.

Monitoring Calls

Trunk Identification By Attendant

Allows an Attendant or display-equipped telephone user to identify a specific trunk being used on a call. This capability is provided by assigning a Trunk ID button to the attendant console or telephone. This feature is particularly helpful for identifying a faulty trunk. That trunk can then be removed from service and the problem quickly corrected.

Crisis Alert

Visibly and audibly alerts Attendants when an emergency call is placed. The feature indicates from where an emergency call is made, which allows the Attendant to direct emergency-service response to the caller. Though often used in the hospitality industry, it can be set up to work with any standard attendant console.