Lucent Technologies 8400 Telephone Features, Handling Incoming Calls, Automatic Hold, Transfer

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Telephone Features
Telephone Features	19

Telephone Features

Handling Incoming Calls

Automatic Hold

Allow Attendants and multi-function telephone users to alternate easily between two or more calls. For example, with automatic hold, selection of a second call automatically puts the active call (if any) on hold and makes the second call active. This feature can be activated on a system-wide basis only. When automatic hold is not activated, the selection of the second call drops the first call.

Hold

Allows you to disconnect from a call temporarily, use your telephone for other call purposes, and then return to the original call.

Long Hold Recall

Visual and audible warnings are sent to the telephone where a call has been on hold past a specified period of time. Both visual and audible warnings are used if the telephone is on-hook. If the telephone is off-hook, a "priority ring" is used. The call is identified as a long-held call by the letters "hc" on the display. This is an optional feature at the system level.

Transfer

Allows telephone users to transfer trunk or internal calls to other telephones within the system without attendant assistance. This feature provides a convenient way to connect a party with someone better qualified to handle the call. Single-line telephone users momentarily flash the switchhook or press the Recall button, dial the desired extension, and hang up. Multi-appearance telephone users press the Transfer button, dial the desired extension number, and press the Transfer button again. This is an optional feature at the system level.

Pull Transfer

Allows either the party who was originally called or the party to whom the held call will be transferred to complete the transfer. This is a convenient way to connect a party with someone better qualified to handle the call. Attendant assistance is not required and the call does not have to be redialed. It interfaces with satellite workstations via TGU/TGE trunks and is always available for calls that use TGU/TGE trunks.