Lucent Technologies 8400, 9400 manual Adjunct Systems, Voice Messaging and Response

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Adjunct Systems
Voice Messaging and Response	117

9 —Adjunct Systems

Voice Messaging and Response

DEFINITY AUDIX

While many voice messaging systems require separate equipment and connections, the DEFINITY AUDIX System easily installs directly into your DEFINITY ECS cabinet to support advanced voice messaging capabilities without the need for an adjunct processor.

Each DEFINITY AUDIX system supports up to 2000 mailboxes and stores up to 100 hours of recorded messages. It can be configured with 2 to16 ports (in two-port increments).

Whenever you call the DEFINITY AUDIX system, you interact with it by entering commands through your telephone’s touch-tone keypad. You simply specify the desired activity, and follow the voice prompts for the desired task.

Special voice-processing features include Voice Mail, Call Answering, Outcalling, Multi-Level Automated Attendant, and Bulletin Board. The following is a summary of DEFINITY AUDIX capabilities:

■Shared Extensions provide personal mailboxes for each person sharing a phone

■Multiple Personal Greetings allows you to prepare a pool of up to nine personal greetings to save time and provide more personal customer service. Separate messages can indicate you are on the phone, away from the desk, on vacation, etc. You can assign different messages to internal, external, or after-hours calls

■Priority Messaging places important messages ahead of others. Internal and External callers can mark the message as priority.

■Outcalling automatically dials a prearranged phone number or pager when you have messages in your voice mailbox

■Priority Outcalling automatically dials a prearranged phone number or pager when you have priority messages in your voice mailbox

■Broadcasting allows you to send a single message to multiple recipients or to all users on the system