Lucent Technologies 9400 Asai Adjunct Switch Application Interface, Direct Agent Announcement

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Call Center Features
ASAI (Adjunct Switch Application Interface)	104

■Periodic Pulse Metering — For non-ISDN trunks

Periodic Pulse Metering accumulates pulses transmitted from the public network at periodic intervals during an outgoing call. At the end of the call, the number of pulses collected is the basis for determining charges.

Call-charge information helps you to account for the cost of outgoing calls without waiting for the next bill from your network provider. This is especially important in countries where telephone bills are not itemized. You can also use this information to let employees know the cost of their phone calls, encouraging them to save money on toll calls.

ASAI (Adjunct Switch Application

Interface)

CallVisor Adjunct Switch Application

Interface (ASAI)

Links DEFINITY ECS and adjunct applications. The interface allows adjunct applications to access DEFINITY ECS features and supply routing information to the system. CallVisor ASAI improves ACD agents’ call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the switch. The CallVisor ASAI interface may be used for Inbound Call Management (ICM), Outbound Call Management (OCM), and office automation/messaging applications. It uses two transport types: ISDN-BRI transport (CallVisor ASAI-BRI) and LAN Gateway Transmission Control Protocol/Internet Protocol transport (DEFINITY LAN Gateway TCP/IP). CallVisor ASAI messages and procedures are based on the ITU-T Q.932 international standard for supplementary services.

Direct Agent Announcement

Direct Agent Announcement (DAA) enhances Direct Agent Calling capabilities for CallVisor Adjunct-Switch Application Interface (ASAI) and Expert Agent Selection (EAS). It plays an announcement to Direct Agent callers waiting in a queue.

Flexible Billing

Allows DEFINITY ECS or an adjunct to communicate with the public network using ISDN PRI messages to change the billing rate for an incoming 900-type call. Rate-change requests to specify a new billing rate can be made anytime after a call is answered and before it disconnects.