Lucent Technologies 9400, 8400 manual Intuity Lodging, Intuity Conversant, Mode Code Interface

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Adjunct Systems
Voice Messaging and Response	120

Mode Code Interface

DEFINITY ECS supports an analog Mode Code interface for communications with

INTUITY AUDIX and other voice mail systems using the same interface. This interface employs DTMF tones, line signals, and feature access codes, and allows INTUITY AUDIX to exchange data with the DEFINITY ECS without using a data link. Other adjunct vendors can engineer their products to use this interface.

Dual DCP I-Channels

Support the use of dual DCP I-channels for AUDIX networking. In this case, networking refers to the ability to send data files between AUDIX systems, not to communications with the switch.

INTUITY Lodging

Lucent Technologies INTUITY Lodging is a messaging system designed especially for lodging establishments such as hotels or other lodging providers such as hospitals or colleges. The system supplies guests with electronic mailboxes that store voice or fax messages. INTUITY Lodging serves as a private answering machine for each extension.

Hotel guests can leave messages for each other without going through the Attendant. For incoming calls, an Attendant transfers the call to the appropriate room. If the guest does not answer the call or if the line is busy, the call is automatically transferred to the guest’s voice mailbox, where the caller can leave a voice message.

A message-waiting indicator on the guest’s phone notifies the guest that the voice mailbox contains messages. Guests are assigned a password for accessing messages remotely. They can retrieve and save messages from any telephone, on or off premises.

INTUITY Conversant

The INTUITY CONVERSANT Voice Information System is an interactive voice-response system that automates phone-call transactions from simple tasks ,like routing to the right department, to complex tasks, such as registering college students or providing bank balances. It communicates with customers in natural-sounding, digitally recorded speech. And it performs — 24 hours a day and without the services of an operator.

The system can handle single or multiple voice-response applications simultaneously, and can serve up to 48 callers at once. It can operate by itself to dispense information or collect data, or it can work with a host computer to access a large database such as bank account records. With its speech-recognition capability, even rotary telephone users can