Consult, Reset Shift Call | Lucent Technologies 9400, 8400 guide

DEFINITY Enterprise Communications Server Release 8.2			Issue 1
Overview 555-233-002			April 2000

Telephone Features
Telephone Features			24

Consult

Allows a covering user, after answering a call received through Call Coverage, to call the called party for private consultation. Consult can be used to let a covering user ask the principal if they want to speak with the calling party.

Reset Shift Call

If a call number is busy and doesn’t have coverage or the called number and the coverage are both busy, you have an opportunity to replace the last digit that was entered. This allows you to call another extension without having to hang up and redial. Reset Shift Call is a feature that is active for station to station (internal) calls and for Private Network calls. The Private Network trunks must signal busy using out-of-band signaling.

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Lucent Technologies 9400, 8400 manual Consult, Reset Shift Call

Contents

Definity Copyright  2000, Lucent Technologies All Rights Reserved Your Responsibility for Your System’s Security Port Identifier FIC Code Network Jacks Means of ConnectionManufacturer’s ICTR3 ICTR4 SafetyETS standards referenced by iCTR3 and CTR4 How to get help How to order more copies Contents Telephone Features Attendant Operator Features Hospitality Features System Management Features Overview Xii Call Center Features Private Networking Features 107 Adjunct Systems 117 Xvi What Is the Purpose of This Book? What Is in This Book?About This Book Who Should Read This Book? About This Book Conventions Used in This Book Xviii Trademarks and Service MarksConventions Used in This Book How Can I Order Other Books? About This Book How Can I Order Other Books? Xix How Can I Make Comments About This Book? About This Book How Can I Make Comments About This Book? System Overview System OverviewApril Center Stage Switch CSS HardwareProcessor Port Network PPN Expansion Port Network EPN Compact Modular Cabinets Fiber Link AdministrationCarriers and Cabinets Single-Carrier Cabinets Compact Modular Cabinet Multi-Carrier Cabinets Typical Single-Carrier Cabinet and cabinet stack Typical Multi-Carrier Cabinet Standard Configurations Reliability and Recoverability Configuring for Reliability/RecoverabilitySystem Overview Reliability and Recoverability Survivable Remote EPN Srepn Definity ECS Network Connections Public Telephone NetworkPrivate Telephone Networks System Overview Definity ECS Network Connections TCP/IP Networks ATM Networks Typical Connections Shows typical Definity ECS connections Typical Definity ECS Connections Administrable Loss Plan International CapabilitiesPublic Network Call Priority World Class Tone Detection Software PowerSystem Overview Power Telephone Features Telephone Features TelephonesTelephones Telephones for the Global Marketplace 6400 Tip/Ring Interface Module IP SoftPhonesSeries Analog Telephones Wireless Handsets for X-Station Mobility Teleconferencing ProductsQuorum A-28 Conference Bridge SoundStation Audioconferencing Systems SoundStation EX Soundstation EX with External Microphones Telephone Features Handling Incoming CallsAutomatic Hold Hold Trunk-to-Trunk Transfer Transfer Outgoing Trunk To Outgoing TrunkTransfer Upon Hang-Up Transfer Recall Conference Call ParkMisoperation Handling Manual Message Waiting Recall Signaling Local Call Timer Automatic Start/StopCall Redirection Internal Automatic Answer Call Coverage Coverage CallbackCoverage Incoming Call Identification Go to Cover Reset Shift Call Consult Typical Definity ECS Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneTemporary Bridged Appearance Privacy Manual Exclusion Call Pickup Station HuntingGroup Call Pickup Terminating Extension Group Speed/Convenience Calling Abbreviated Dialing Telephone Self-Administration Remote AccessActive Dialing Automatic Callback Crisis Alert Recorded Telephone Dictation AccessEmergency Access to the Attendant Manual Originating Line Service Telephone DisplaysTrunk Flash Special Dial Tone Group Communication Manual Signaling Loudspeaker Paging AccessIntercom Dial Group Listen Special Ringing Messaging Voice Messaging and Call Coverage Voice Message RetrievalDemand Print Message-Retrieval Options Personal Station Access TelecommutingVoice Messaging Systems Remote Call Coverage/Call Forwarding Off-Net Station Self Display Definity Enterprise Communications Server Release Attendant Operator Features Attendant Operator FeaturesAttendant Operator Definity PC Console Attendant Features Call Handling Backup Alerting Timed Reminder and Attendant TimersPrivacy Attendant Lockout Intrusion Call Offer Making Calls Serial CallingAuto Start and Don’t Split Auto-Manual Splitting Accessing the Attendant Monitoring Calls Trunk Group Access Trunk Group Busy/Warning Indicators to AttendantDirect Extension Selection With Busy Lamp Field Room Status Hospitality Industry Centralized Attendant Service Control of Trunk Group AccessAttendant with DCS Attendant Direct Trunk Group Selection Enhanced DCS Inter-PBX Attendant CallsDCS With Reroute Computer-Related Calling Features Computer-Related Calling Features Data ModulesData Modules Modem Pooling Computer-Related Calling Features Modem Pooling Definity ECS Modem Pooling Data Call Setup Default DialingAlphanumeric Dialing Data Hot Line Administered Connections Computer-Related Calling Features Data RestrictionData Restriction Multimedia Calling Computer-Related Calling Features Multimedia Calling Multimedia Call Handling Definity ECS Multimedia Call Handling Multimedia Call Redirection to MM Endpoint Multimedia Data Conferencing T.120 viaMultimedia Hold, Conference, Transfer, Drop Multimedia Multiple-Port Network Local Area Network Connectivity LAN IP SolutionsMultimedia Applications Server Interface 323 Computer-Related Calling Features IP SolutionsTrunks IP Trunk Road-warrior ApplicationTelecommuter Application CentreVu IP Agent CallVisor Asai Integrated Workstation ApplicationsPassageWay Definity Enterprise Communications Server Release Hospitality Features Hospitality Services Suite Check-In via the Hunt-to FeatureHospitality Features Hospitality Services Names Registration Property Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station NumberingAuto-Selection of did Numbers Station Hunt Before Coverage Hospitality Features Station Hunt Before Coverage System Management Features SchedulingConcurrent User Sessions Security System Management Features Security Class of Restriction CORSecurity Violation Notification SVN Station Security Codes Calling/Connected Party Number CPN Restriction Restriction ControlledMalicious Call Trace Per Line CPN Restriction Definity Network Administration DNA Authorization CodesPower Failure Transfer Cama E911 Trunk Group Definity Site Administration DSA TroubleshootingSystem Management Features Definity Site Administration DSA Automatic Circuit Assurance Packet Error History DCS Automatic Circuit AssuranceBusy Verification of Terminals and Trunks Facility Busy Indication Service Observing Information and ReportsVariable Length Ping Recent Change History Call Charge Information Bulletin Board Call Detail Recording CDR Traffic Reports Class of Service COS Music-on-Hold AccessAnnouncements Recorded Announcement Administration Without Hardware System Management Features Administration Without HardwareTenant Partitioning Trunk Management System Management Features Trunk Management Trunk Group CircuitsLocal Exchange Trunks Tie Trunks Auxiliary Trunks IP TrunksAdvanced Private Line Termination Aplt Direct Inward/Outward Dialing Diod Isdn Trunks Definity ECS and Isdn Call-by-Call Service Selection Facility and Non-Facility Associated SignalingWideband Switching Full Etsi Functionality ATM Trunks Personal Central Office Line Pcol Tandem Digital Multiplexed Interface Miscellaneous TrunksDigital Interfaces E1 Interface T1 Interfaces DS1 Trunk ServiceAnswer Detection Automatic Routing Features System Management Features Automatic Routing FeaturesAutomatic Transmission Measurement System Automatic Alternate Routing AAR Time of Day Routing AAR/ARS Overlap SendingAAR/ARS Partitioning Facility Restriction Levels Traveling Class Marks Generalized Route SelectionLook-Ahead Routing Alternate Facility Restriction Levels Alarm Assignments Alternate Operations Support System Alarm NumberExternal Device Alarming Subnet Trunking Customer-Provided Equipment Alarm Definity Enterprise Communications Server Release Call Center Features Call Center Features Definity Call Center Call Center Features Automatic Call Distribution ACD Automatic Call Distribution ACD Basic Example of Automatic Call Distribution Agent Call Handling Intraflow and Interflow Call Center Release ControlRedirection on No Answer Look-Ahead Interflow Vector Directory Numbers VDN Abandoned Call SearchCall Vectoring COR for VDN ApplicationsVDN in a Coverage Path VDN of Origin Announcement Call Distribution Based on Skill Call PromptingExpert Agent Selection Basic Call Management System Bcms Dialed Number Identification Service DnisUser-to-User Information Over the Public Network Call Center Features Automatic Call Distribution ACD 101 CentreVu Call Management System CentreVu CMS CentreVu Advocate Call Charge Information Voice Response Integration VRIReserve Agent Time in Queue Activation Least Occupied Agent LOA Asai Adjunct Switch Application Interface CallVisor Adjunct Switch Application Interface AsaiDirect Agent Announcement Flexible Billing Asai Pending Work Mode Change CTI Computer Telephony IntegrationCentreVu Computer Telephony on MAPD-NT CentreVu IP Agent ATM Trunking 106 Private Networking Features Private Network AccessPrivate Networking Features Private Network Access 107 Node Number Routing Distributed Communications System DCS ATM-Circuit Emulation Service ATM-CESATM Wide Area Network PNC ATM Private Networking Features Uniform Dial Plan UDP 109 Uniform Dial Plan UDP Attendant Features That Work Over Network Phone Features That Work Over the NetworkSystem Management Features That Work Over the Network Private Networking Features Uniform Dial Plan UDP 110 Call Independent Signaling Connections Cisc Private Networking FeaturesDCS Over ISDN-PRI D-channel Call Completion Path Replacement Manufacturer-Specific Information MSICall Forwarding Diversion 112 Call Transfer Name and Number IdentificationCalled Name ID Call Offer Qsig Centralized Attendant Service CAS RLT Emulation via a PRIAttendant Display of Class of Restriction COR Attendant Return Call 115 Qsig Voice Mail CapabilitiesCall Coverage and CAS 116 Adjunct Systems Voice Messaging and Response 117 Adjunct SystemsVoice Messaging and Response Adjunct Systems Voice Messaging and Response 118 Adjunct Systems Voice Messaging and Response 119 Intuity Audix Mode Code Interface Intuity LodgingIntuity Conversant Dual DCP I-Channels Centralized Voice Mail via Mode Code Integration Audix Voice Power AVPAudix Voice Power Lodging Audix VPL Intuity Call Accounting System Call Center See Call Center Features Adjunct Systems Call Center See Call Center Features 122 Adjunct Systems Call Center See Call Center Features 123 PassageWay Direct Connect Configurations Forum Personal Communications Manager WirelessAdjunct Systems Wireless 124 Index Index 125 Index 126 Conversant 127 128 Index 129 Index 130

April 2000

Consult

Reset Shift Call