| DEFINITY Enterprise Communications Server Release 8.2 | Issue 1 | ||
| Overview | April 2000 | ||
| Attendant (Operator) Features |
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| Attendant Features | 47 | ||
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Attendant Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk by pressing the button assigned to the trunk group. This feature eliminates the need for the Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
Centralized Attendant Service
Enables Attendant services in a private network to be concentrated at a central location. Each branch in a Centralized Attendant Service has its own listed directory number or other type of access from the public network. Incoming calls to the branch, as well as calls made by users directly to the Attendants, are routed to the centralized Attendants over Release Link Trunks.
Attendant with DCS
Control of Trunk Group Access
Allows an Attendant at any node in the Distributed Communication System (DCS) to take control of any outgoing trunk group at an adjacent node. This is helpful when an Attendant wants to prevent telephone users from calling out on a specific trunk group for any number of reasons, such as reserving a trunk group for incoming calls or for a very important outgoing call.
Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk in a local or remote trunk group by pressing the button assigned to that trunk group. This feature eliminates the need for the Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. Direct Trunk Group Selection is intended to expedite the handling of an outgoing call by the Attendant.
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