Lucent Technologies 8400, 9400 manual Call Detail Recording CDR, Traffic Reports

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
System Management Features
Information and Reports	73

Call Detail Recording (CDR)

Records detailed call information on incoming and outgoing calls for the purpose of call accounting and sends this call information to a Call Detail Recording (CDR) output device. You can specify the trunk groups and extensions for which you want records to be kept as well as the type of information to be recorded. You can keep track of both internal and external calls. This application contains a wide variety of administrable options and capabilities.

Traffic Reports

Shows measurements in the form of switch-based reports for local or remote access, and can be collected for subsequent analysis and reporting by adjuncts and operation support systems using the operation support system interface protocol. These reports include:

■Call Coverage reports, which display measurements of the distribution of traffic offered to call-coverage groups. Separate reports for all calls and external calls are supplied.

■Coverage Points, which differs based on whether “All Calls” or “External Calls” is selected. For each coverage point in the group, the number of calls offered, abandoned while at that coverage point, and overflowing to the next coverage point are listed.

■Processor Occupancy report, which provides summary information on how heavily the processor is loaded.

■Traffic Summary report, which provides a performance summary of the DEFINITY ECS

■Attendant Position report, which lists the following:

—Attendant usage

—Number of calls answered

—Total time the attendant was available to answer a new call

—Average holding time on calls answered

■Security Violations report

■Tandem Traffic report, which provides information on facilities that serve tandem traffic

■Hunt Group Measurements