Lucent Technologies 9400, 8400 manual Attendant Features, Call Handling

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Attendant (Operator) Features
Attendant Features	42

1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for example, a single press of a button converts all labels, error messages and online help to Spanish.

Attendant Features

Call Handling

Listed Directory Number

Allows outside callers to access your attendant group in two ways, depending on the type of trunk used for the incoming call. You can allow attendant group access via incoming direct inward dial trunks, or you can allow attendant group access via incoming Central Office) and foreign exchange trunks.

Call Waiting

Allows an Attendant to let a single-line telephone user who is on the phone know that a call is waiting. The Attendant is then free to answer other calls. The Attendant hears a call waiting ringback tone and the busy telephone user hears a call waiting tone. This tone is heard only by the called telephone user.

Calling of Inward Restricted Stations

A telephone with a Class of Restriction that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. This feature allows you to override this restriction.

Priority Queue

Places incoming calls to the Attendant in an orderly queue when these calls cannot go immediately to the Attendant. This feature allows you to define twelve different categories of incoming attendant calls, including emergency calls, which are given the highest priority.

Override of Diversion Features

Allows an Attendant to bypass diversion features such as Send All Calls and Call Coverage by putting a call through to an extension even when these diversion features are on. This feature, together with Attendant Intrusion, can be used to get an emergency or urgent call through to a telephone user.