Lucent Technologies 9400 Station Hunting, Group Call Pickup, Terminating Extension Group

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Telephone Features
Telephone Features	28

Call Pickup

Along with Directed Call Pickup, allows you to answer calls for other telephones within your specified call pickup group. Directed Call Pickup allows you to pick up any call on the DEFINITY ECS system. With this feature, you do not have to leave your telephone to answer a call for a nearby telephone. You simply dial an access code or press a Call Pickup button.

Group Call Pickup

Allows you to dial a Feature Access Code (FAC) and a Pickup Group Number to answer a call from a different group. For example, Marketing would be able to pickup calls in the Sales group when the Sales group is unavailable. This feature is ideal for offices that are not divided by partitions and generally have the departments on the same floor.

Terminating Extension Group

Allows an incoming call to ring (either audible or silent alerting) as many as four telephones at the same time. Any user in the group can answer the call. Any telephone can be administered as a group member. Only a multi-appearance telephone can be assigned a feature button with an associated status lamp, however. The feature button allows the user to select a Terminating Extension Group call appearance for answering or bridging onto an existing call but not for call origination. For example, a department in a large store might have three telephones. Anyone in the department can answer the call. The salesperson most qualified to answer the call can bridge onto the call.

Station Hunting

Routes calls made to a busy extension to another extension. To use Station Hunting, you create a station hunting chain that governs the order in which a call routes from one extension to the next when the called extension is busy. Each extension in the chain links to only one subsequent extension. An extension may be linked from any number of extensions, however.

Station Hunt Before Coverage

This feature changes the interaction that occurs between station hunting and call coverage. Station Hunt before Coverage causes a call going to a busy station to go through a station hunting process before going to coverage. If all the stations in the Hunt group are busy, the call will go to the coverage path.