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DEFINITY Enterprise Communications Server Release 8.2 | Issue 1 | |||
Overview | April 2000 | |||
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Call Center Features |
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Automatic Call Distribution (ACD) | 94 | |||
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1 | DEFINITY ECS | 5 | Group C: General Information |
2 | Incoming Lines | 6 | Queues |
3 | Group A: Business Travel | 7 | Call Coverage to Group C |
4 | Group B: Personal Travel | 8 | Voice Mail |