DEFINITY Enterprise Communications Server Release 8.2

Issue 1

Overview 555-233-002

April 2000

 

 

 

Call Center Features

 

 

Automatic Call Distribution (ACD)

94

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

DEFINITY ECS

5

Group C: General Information

2

Incoming Lines

6

Queues

3

Group A: Business Travel

7

Call Coverage to Group C

4

Group B: Personal Travel

8

Voice Mail

Figure 13. A Basic Example of Automatic Call Distribution

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Lucent Technologies 9400, 8400 manual Basic Example of Automatic Call Distribution