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Lucent Technologies 9400, 8400 manual Definity ECS Multimedia Call Handling

Models: 9400 8400

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Page 74

DEFINITY Enterprise Communications Server Release 8.2			Issue 1
Overview 555-233-002			April 2000

Computer-Related Calling Features
Multimedia Calling			54

DEFINITY

			cydfmch2 RPY 100997
1		5	cydfmch2 RPY 100997
1	One number access	5	Call redirection
2	Multimedia call complex	6	Multimedia conferencing
3	Multimedia to voice conversion	7	BRI data connection
4	Standard voice call handling	8	DCP voice connection
		9	ESM data collaboration

Figure 10. DEFINITY ECS Multimedia Call Handling

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Image 74

Lucent Technologies 9400, 8400 manual Definity ECS Multimedia Call Handling

Contents

Definity Copyright  2000, Lucent Technologies All Rights Reserved Your Responsibility for Your System’s SecurityPort Identifier FIC Code Network Jacks Means of ConnectionManufacturer’s ICTR3 ICTR4 SafetyETS standards referenced by iCTR3 and CTR4 How to get help How to order more copiesContents Telephone Features Attendant Operator Features Hospitality Features System Management Features Overview Xii Call Center Features Private Networking Features 107 Adjunct Systems 117 Xvi About This Book What Is the Purpose of This Book?What Is in This Book? Who Should Read This Book?About This Book Conventions Used in This Book Xviii Trademarks and Service MarksConventions Used in This Book How Can I Order Other Books? About This Book How Can I Order Other Books? XixHow Can I Make Comments About This Book? About This Book How Can I Make Comments About This Book?System Overview System OverviewApril Processor Port Network PPN Center Stage Switch CSSHardware Expansion Port Network EPNCompact Modular Cabinets Fiber Link AdministrationCarriers and Cabinets Single-Carrier Cabinets Compact Modular CabinetMulti-Carrier Cabinets Typical Single-Carrier Cabinet and cabinet stackTypical Multi-Carrier Cabinet Standard Configurations System Overview Reliability and Recoverability Reliability and RecoverabilityConfiguring for Reliability/Recoverability Survivable Remote EPN SrepnPrivate Telephone Networks Definity ECS Network ConnectionsPublic Telephone Network System Overview Definity ECS Network ConnectionsTCP/IP Networks ATM NetworksTypical Connections Shows typical Definity ECS connectionsTypical Definity ECS Connections Public Network Call Priority Administrable Loss PlanInternational Capabilities World Class Tone DetectionSoftware PowerSystem Overview Power Telephones Telephone FeaturesTelephone Features Telephones Telephones for the Global Marketplace6400 Tip/Ring Interface Module IP SoftPhonesSeries Analog Telephones Quorum A-28 Conference Bridge Wireless Handsets for X-Station MobilityTeleconferencing Products SoundStation Audioconferencing SystemsSoundStation EX Soundstation EX with External MicrophonesAutomatic Hold Telephone FeaturesHandling Incoming Calls HoldTransfer Upon Hang-Up Trunk-to-Trunk TransferTransfer Outgoing Trunk To Outgoing Trunk Transfer RecallMisoperation Handling ConferenceCall Park Manual Message WaitingCall Redirection Recall SignalingLocal Call Timer Automatic Start/Stop Internal Automatic AnswerCoverage Incoming Call Identification Call CoverageCoverage Callback Go to CoverReset Shift Call ConsultTypical Definity ECS Call Coverage Options Night Service Enhanced Night ServiceTemporary Bridged Appearance Bridged Call Appearance Multi-Appearance TelephoneBridged Call Appearance Single-Line Telephone Privacy Manual ExclusionGroup Call Pickup Call PickupStation Hunting Terminating Extension GroupSpeed/Convenience Calling Abbreviated DialingActive Dialing Telephone Self-AdministrationRemote Access Automatic CallbackCrisis Alert Recorded Telephone Dictation AccessEmergency Access to the Attendant Trunk Flash Manual Originating Line ServiceTelephone Displays Special Dial ToneGroup Communication Intercom Dial Manual SignalingLoudspeaker Paging Access Group ListenSpecial Ringing Messaging Demand Print Voice Messaging and Call CoverageVoice Message Retrieval Message-Retrieval OptionsVoice Messaging Systems Personal Station AccessTelecommuting Remote Call Coverage/Call Forwarding Off-NetStation Self Display Definity Enterprise Communications Server Release Attendant Operator Attendant Operator FeaturesAttendant Operator Features Definity PC ConsoleAttendant Features Call HandlingPrivacy Attendant Lockout Backup AlertingTimed Reminder and Attendant Timers Intrusion Call OfferAuto Start and Don’t Split Making CallsSerial Calling Auto-Manual SplittingAccessing the Attendant Monitoring CallsDirect Extension Selection With Busy Lamp Field Trunk Group AccessTrunk Group Busy/Warning Indicators to Attendant Room Status Hospitality IndustryAttendant with DCS Centralized Attendant ServiceControl of Trunk Group Access Attendant Direct Trunk Group SelectionEnhanced DCS Inter-PBX Attendant CallsDCS With Reroute Data Modules Computer-Related Calling FeaturesComputer-Related Calling Features Data Modules Modem PoolingComputer-Related Calling Features Modem Pooling Definity ECS Modem PoolingAlphanumeric Dialing Data Call SetupDefault Dialing Data Hot LineData Restriction Administered ConnectionsComputer-Related Calling Features Data Restriction Multimedia CallingComputer-Related Calling Features Multimedia Calling Multimedia Call HandlingDefinity ECS Multimedia Call Handling Multimedia Hold, Conference, Transfer, Drop Multimedia Call Redirection to MM EndpointMultimedia Data Conferencing T.120 via Multimedia Multiple-Port NetworkLocal Area Network Connectivity LAN IP SolutionsMultimedia Applications Server Interface 323 Computer-Related Calling Features IP SolutionsTrunks Telecommuter Application IP TrunkRoad-warrior Application CentreVu IP AgentCallVisor Asai Integrated Workstation ApplicationsPassageWay Definity Enterprise Communications Server Release Hospitality Features Hospitality Features Hospitality Services Hospitality ServicesSuite Check-In via the Hunt-to Feature Names RegistrationAuto-Selection of did Numbers Property Management System PMS Digit to Insert/DeleteSingle-Digit Dialing and Mixed Station Numbering Station Hunt Before CoverageHospitality Features Station Hunt Before Coverage Concurrent User Sessions System Management FeaturesScheduling SecuritySecurity Violation Notification SVN System Management Features SecurityClass of Restriction COR Station Security CodesMalicious Call Trace Calling/Connected Party Number CPN RestrictionRestriction Controlled Per Line CPN RestrictionPower Failure Transfer Definity Network Administration DNAAuthorization Codes Cama E911 Trunk GroupSystem Management Features Definity Site Administration DSA Definity Site Administration DSATroubleshooting Automatic Circuit AssuranceBusy Verification of Terminals and Trunks Packet Error HistoryDCS Automatic Circuit Assurance Facility Busy IndicationVariable Length Ping Service ObservingInformation and Reports Recent Change HistoryCall Charge Information Bulletin BoardCall Detail Recording CDR Traffic ReportsAnnouncements Class of Service COSMusic-on-Hold Access Recorded AnnouncementTenant Partitioning Administration Without HardwareSystem Management Features Administration Without Hardware Trunk ManagementLocal Exchange Trunks System Management Features Trunk ManagementTrunk Group Circuits Tie TrunksAdvanced Private Line Termination Aplt Auxiliary TrunksIP Trunks Direct Inward/Outward Dialing DiodIsdn Trunks Definity ECS and Isdn Wideband Switching Call-by-Call Service SelectionFacility and Non-Facility Associated Signaling Full Etsi FunctionalityATM Trunks Personal Central Office Line PcolTandem Digital Interfaces Digital Multiplexed InterfaceMiscellaneous Trunks E1 InterfaceT1 Interfaces DS1 Trunk ServiceAnswer Detection Automatic Transmission Measurement System Automatic Routing FeaturesSystem Management Features Automatic Routing Features Automatic Alternate Routing AARTime of Day Routing AAR/ARS Overlap SendingAAR/ARS Partitioning Look-Ahead Routing Facility Restriction Levels Traveling Class MarksGeneralized Route Selection Alternate Facility Restriction LevelsExternal Device Alarming Alarm AssignmentsAlternate Operations Support System Alarm Number Subnet TrunkingCustomer-Provided Equipment Alarm Definity Enterprise Communications Server Release Call Center Features Call Center FeaturesDefinity Call Center Call Center Features Automatic Call Distribution ACD Automatic Call Distribution ACDBasic Example of Automatic Call Distribution Agent Call Handling Redirection on No Answer Intraflow and InterflowCall Center Release Control Look-Ahead InterflowVector Directory Numbers VDN Abandoned Call SearchCall Vectoring VDN in a Coverage Path COR for VDNApplications VDN of Origin AnnouncementCall Distribution Based on Skill Call PromptingExpert Agent Selection Basic Call Management System Bcms Dialed Number Identification Service DnisUser-to-User Information Over the Public Network Call Center Features Automatic Call Distribution ACD 101 CentreVu Call Management System CentreVu CMSCentreVu Advocate Reserve Agent Time in Queue Activation Call Charge InformationVoice Response Integration VRI Least Occupied Agent LOADirect Agent Announcement Asai Adjunct Switch Application InterfaceCallVisor Adjunct Switch Application Interface Asai Flexible BillingCentreVu Computer Telephony on MAPD-NT Asai Pending Work Mode ChangeCTI Computer Telephony Integration CentreVu IP AgentATM Trunking 106Private Networking Features Private Network Access 107 Private Networking FeaturesPrivate Network Access Node Number RoutingDistributed Communications System DCS ATM-Circuit Emulation Service ATM-CESATM Wide Area Network PNC ATM Private Networking Features Uniform Dial Plan UDP 109 Uniform Dial Plan UDPSystem Management Features That Work Over the Network Attendant Features That Work Over NetworkPhone Features That Work Over the Network Private Networking Features Uniform Dial Plan UDP 110DCS Over ISDN-PRI D-channel Call Independent Signaling Connections CiscPrivate Networking Features Call CompletionCall Forwarding Diversion Path ReplacementManufacturer-Specific Information MSI 112Called Name ID Call TransferName and Number Identification Call OfferAttendant Display of Class of Restriction COR Qsig Centralized Attendant Service CASRLT Emulation via a PRI Attendant Return Call115 Qsig Voice Mail CapabilitiesCall Coverage and CAS 116 Adjunct Systems Voice Messaging and Response 117 Adjunct SystemsVoice Messaging and Response Adjunct Systems Voice Messaging and Response 118 Adjunct Systems Voice Messaging and Response 119 Intuity AudixIntuity Conversant Mode Code InterfaceIntuity Lodging Dual DCP I-ChannelsAudix Voice Power Lodging Audix VPL Centralized Voice Mail via Mode Code IntegrationAudix Voice Power AVP Intuity Call Accounting SystemCall Center See Call Center Features Adjunct Systems Call Center See Call Center Features 122Adjunct Systems Call Center See Call Center Features 123 PassageWay Direct Connect ConfigurationsForum Personal Communications Manager WirelessAdjunct Systems Wireless 124 Index Index 125Index 126 Conversant127 128 Index 129 Index 130

DEFINITY Enterprise Communications Server Release 8.2

April 2000

Computer-Related Calling Features

Figure 10. DEFINITY ECS Multimedia Call Handling