| DEFINITY Enterprise Communications Server Release 8.2 | Issue 1 | ||
| Overview | April 2000 | ||
| Telephone Features |
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| Telephone Features | 31 | ||
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Recorded Telephone Dictation Access
Allows telephone users, including Remote Access and incoming tie trunk users, to access dictation equipment. The dictation equipment is accessed by dialing an access code or extension number. The start/stop function can be voice or dial controlled. Other functions such as initial activation and playback are controlled by additional dial codes.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system or can be dialed by system users. Emergency access calls can receive priority handling by the Attendant.
Crisis Alert
Crisis Alert uses both audible and visual alerting to notify designated extensions when an emergency call is made. Audible alerting sounds like an ambulance siren. Visual alerting flashes the
If an emergency call is made while another crisis alert is still active, the incoming call will be placed in the queue. If the system is administered so that all users must respond, then every user must respond to every call, in which case the calls are not necessarily queued in the order in which they were made. If the system is administered so that only one user must respond, the first crisis alert remains active at the phone where it was acknowledged. Subsequent calls are queued to the next available station in the order in which they were made.
Crisis Alert can also send notification of an emergency call to a digital pager. In this case, it sends a message of 7 to 22 digits to the pager and displays a crisis alert code, an extension and room number, and a main number (if one is entered). The person paged thus knows the origin of the emergency call and can direct
