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Lucent Technologies 9400, 8400 manual Inter-PBX Attendant Calls, DCS With Reroute, Enhanced DCS

Models: 9400 8400

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DEFINITY Enterprise Communications Server Release 8.2			Issue 1
Overview 555-233-002			April 2000

Attendant (Operator) Features
Attendant Features			48

Inter-PBX Attendant Calls

Allows Attendants for multiple branches to be concentrated at a main location. Incoming trunk calls to the branch, as well as Attendant-seeking voice-terminal calls, route over tie trunks to the main location.

DCS With Reroute

A sophisticated DCS rerouting capability for optimizing trunks. When you transfer out of your AUDIX voice messaging system, for example, DEFINITY ECS sets up a new path that optimizes system resources. Similar to the rerouting capabilities used with Q-SIG.

Enhanced DCS

Enhanced DCS adds features to the existing DCS capabilities and requires the use of Italian TGU/TGE tie trunks. Additional features include:

■Exchanging information to provide Class of Restriction (COR) checking between switches in the EDCS network

■Providing call-progress information for the Attendant

■Allowing Attendant intrusion between a main and a satellite PBX

■Allowing a main PBX to provide DID/CO intercept treatment rather than the satellite

PBX

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Lucent Technologies 9400, 8400 manual Inter-PBX Attendant Calls, DCS With Reroute, Enhanced DCS

Contents

Definity Copyright  2000, Lucent Technologies All Rights Reserved Your Responsibility for Your System’s SecurityPort Identifier FIC Code Network Jacks Means of ConnectionManufacturer’s ICTR3 ICTR4 SafetyETS standards referenced by iCTR3 and CTR4 How to get help How to order more copiesContents Telephone Features Attendant Operator Features Hospitality Features System Management Features Overview Xii Call Center Features Private Networking Features 107 Adjunct Systems 117 Xvi What Is the Purpose of This Book? What Is in This Book?About This Book Who Should Read This Book?About This Book Conventions Used in This Book Xviii Trademarks and Service MarksConventions Used in This Book How Can I Order Other Books? About This Book How Can I Order Other Books? XixHow Can I Make Comments About This Book? About This Book How Can I Make Comments About This Book?System Overview System OverviewApril Center Stage Switch CSS HardwareProcessor Port Network PPN Expansion Port Network EPNCompact Modular Cabinets Fiber Link AdministrationCarriers and Cabinets Single-Carrier Cabinets Compact Modular CabinetMulti-Carrier Cabinets Typical Single-Carrier Cabinet and cabinet stackTypical Multi-Carrier Cabinet Standard Configurations Reliability and Recoverability Configuring for Reliability/RecoverabilitySystem Overview Reliability and Recoverability Survivable Remote EPN SrepnDefinity ECS Network Connections Public Telephone NetworkPrivate Telephone Networks System Overview Definity ECS Network ConnectionsTCP/IP Networks ATM NetworksTypical Connections Shows typical Definity ECS connectionsTypical Definity ECS Connections Administrable Loss Plan International CapabilitiesPublic Network Call Priority World Class Tone DetectionSoftware PowerSystem Overview Power Telephone Features Telephone Features TelephonesTelephones Telephones for the Global Marketplace6400 Tip/Ring Interface Module IP SoftPhonesSeries Analog Telephones Wireless Handsets for X-Station Mobility Teleconferencing ProductsQuorum A-28 Conference Bridge SoundStation Audioconferencing SystemsSoundStation EX Soundstation EX with External MicrophonesTelephone Features Handling Incoming CallsAutomatic Hold HoldTrunk-to-Trunk Transfer Transfer Outgoing Trunk To Outgoing TrunkTransfer Upon Hang-Up Transfer RecallConference Call ParkMisoperation Handling Manual Message WaitingRecall Signaling Local Call Timer Automatic Start/StopCall Redirection Internal Automatic AnswerCall Coverage Coverage CallbackCoverage Incoming Call Identification Go to CoverReset Shift Call ConsultTypical Definity ECS Call Coverage Options Night Service Enhanced Night ServiceBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line TelephoneTemporary Bridged Appearance Privacy Manual ExclusionCall Pickup Station HuntingGroup Call Pickup Terminating Extension GroupSpeed/Convenience Calling Abbreviated DialingTelephone Self-Administration Remote AccessActive Dialing Automatic CallbackCrisis Alert Recorded Telephone Dictation AccessEmergency Access to the Attendant Manual Originating Line Service Telephone DisplaysTrunk Flash Special Dial ToneGroup Communication Manual Signaling Loudspeaker Paging AccessIntercom Dial Group ListenSpecial Ringing Messaging Voice Messaging and Call Coverage Voice Message RetrievalDemand Print Message-Retrieval OptionsPersonal Station Access TelecommutingVoice Messaging Systems Remote Call Coverage/Call Forwarding Off-NetStation Self Display Definity Enterprise Communications Server Release Attendant Operator Features Attendant Operator FeaturesAttendant Operator Definity PC ConsoleAttendant Features Call HandlingBackup Alerting Timed Reminder and Attendant TimersPrivacy Attendant Lockout Intrusion Call OfferMaking Calls Serial CallingAuto Start and Don’t Split Auto-Manual SplittingAccessing the Attendant Monitoring CallsTrunk Group Access Trunk Group Busy/Warning Indicators to AttendantDirect Extension Selection With Busy Lamp Field Room Status Hospitality IndustryCentralized Attendant Service Control of Trunk Group AccessAttendant with DCS Attendant Direct Trunk Group SelectionEnhanced DCS Inter-PBX Attendant CallsDCS With Reroute Computer-Related Calling Features Computer-Related Calling Features Data ModulesData Modules Modem PoolingComputer-Related Calling Features Modem Pooling Definity ECS Modem PoolingData Call Setup Default DialingAlphanumeric Dialing Data Hot LineAdministered Connections Computer-Related Calling Features Data RestrictionData Restriction Multimedia CallingComputer-Related Calling Features Multimedia Calling Multimedia Call HandlingDefinity ECS Multimedia Call Handling Multimedia Call Redirection to MM Endpoint Multimedia Data Conferencing T.120 viaMultimedia Hold, Conference, Transfer, Drop Multimedia Multiple-Port NetworkLocal Area Network Connectivity LAN IP SolutionsMultimedia Applications Server Interface 323 Computer-Related Calling Features IP SolutionsTrunks IP Trunk Road-warrior ApplicationTelecommuter Application CentreVu IP AgentCallVisor Asai Integrated Workstation ApplicationsPassageWay Definity Enterprise Communications Server Release Hospitality Features Hospitality Services Suite Check-In via the Hunt-to FeatureHospitality Features Hospitality Services Names RegistrationProperty Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station NumberingAuto-Selection of did Numbers Station Hunt Before CoverageHospitality Features Station Hunt Before Coverage System Management Features SchedulingConcurrent User Sessions SecuritySystem Management Features Security Class of Restriction CORSecurity Violation Notification SVN Station Security CodesCalling/Connected Party Number CPN Restriction Restriction ControlledMalicious Call Trace Per Line CPN RestrictionDefinity Network Administration DNA Authorization CodesPower Failure Transfer Cama E911 Trunk GroupDefinity Site Administration DSA TroubleshootingSystem Management Features Definity Site Administration DSA Automatic Circuit AssurancePacket Error History DCS Automatic Circuit AssuranceBusy Verification of Terminals and Trunks Facility Busy IndicationService Observing Information and ReportsVariable Length Ping Recent Change HistoryCall Charge Information Bulletin BoardCall Detail Recording CDR Traffic ReportsClass of Service COS Music-on-Hold AccessAnnouncements Recorded AnnouncementAdministration Without Hardware System Management Features Administration Without HardwareTenant Partitioning Trunk ManagementSystem Management Features Trunk Management Trunk Group CircuitsLocal Exchange Trunks Tie TrunksAuxiliary Trunks IP TrunksAdvanced Private Line Termination Aplt Direct Inward/Outward Dialing DiodIsdn Trunks Definity ECS and Isdn Call-by-Call Service Selection Facility and Non-Facility Associated SignalingWideband Switching Full Etsi FunctionalityATM Trunks Personal Central Office Line PcolTandem Digital Multiplexed Interface Miscellaneous TrunksDigital Interfaces E1 InterfaceT1 Interfaces DS1 Trunk ServiceAnswer Detection Automatic Routing Features System Management Features Automatic Routing FeaturesAutomatic Transmission Measurement System Automatic Alternate Routing AARTime of Day Routing AAR/ARS Overlap SendingAAR/ARS Partitioning Facility Restriction Levels Traveling Class Marks Generalized Route SelectionLook-Ahead Routing Alternate Facility Restriction LevelsAlarm Assignments Alternate Operations Support System Alarm NumberExternal Device Alarming Subnet TrunkingCustomer-Provided Equipment Alarm Definity Enterprise Communications Server Release Call Center Features Call Center FeaturesDefinity Call Center Call Center Features Automatic Call Distribution ACD Automatic Call Distribution ACDBasic Example of Automatic Call Distribution Agent Call Handling Intraflow and Interflow Call Center Release ControlRedirection on No Answer Look-Ahead InterflowVector Directory Numbers VDN Abandoned Call SearchCall Vectoring COR for VDN ApplicationsVDN in a Coverage Path VDN of Origin AnnouncementCall Distribution Based on Skill Call PromptingExpert Agent Selection Basic Call Management System Bcms Dialed Number Identification Service DnisUser-to-User Information Over the Public Network Call Center Features Automatic Call Distribution ACD 101 CentreVu Call Management System CentreVu CMSCentreVu Advocate Call Charge Information Voice Response Integration VRIReserve Agent Time in Queue Activation Least Occupied Agent LOAAsai Adjunct Switch Application Interface CallVisor Adjunct Switch Application Interface AsaiDirect Agent Announcement Flexible BillingAsai Pending Work Mode Change CTI Computer Telephony IntegrationCentreVu Computer Telephony on MAPD-NT CentreVu IP AgentATM Trunking 106Private Networking Features Private Network AccessPrivate Networking Features Private Network Access 107 Node Number RoutingDistributed Communications System DCS ATM-Circuit Emulation Service ATM-CESATM Wide Area Network PNC ATM Private Networking Features Uniform Dial Plan UDP 109 Uniform Dial Plan UDPAttendant Features That Work Over Network Phone Features That Work Over the NetworkSystem Management Features That Work Over the Network Private Networking Features Uniform Dial Plan UDP 110Call Independent Signaling Connections Cisc Private Networking FeaturesDCS Over ISDN-PRI D-channel Call CompletionPath Replacement Manufacturer-Specific Information MSICall Forwarding Diversion 112Call Transfer Name and Number IdentificationCalled Name ID Call OfferQsig Centralized Attendant Service CAS RLT Emulation via a PRIAttendant Display of Class of Restriction COR Attendant Return Call115 Qsig Voice Mail CapabilitiesCall Coverage and CAS 116 Adjunct Systems Voice Messaging and Response 117 Adjunct SystemsVoice Messaging and Response Adjunct Systems Voice Messaging and Response 118 Adjunct Systems Voice Messaging and Response 119 Intuity AudixMode Code Interface Intuity LodgingIntuity Conversant Dual DCP I-ChannelsCentralized Voice Mail via Mode Code Integration Audix Voice Power AVPAudix Voice Power Lodging Audix VPL Intuity Call Accounting SystemCall Center See Call Center Features Adjunct Systems Call Center See Call Center Features 122Adjunct Systems Call Center See Call Center Features 123 PassageWay Direct Connect ConfigurationsForum Personal Communications Manager WirelessAdjunct Systems Wireless 124 Index Index 125Index 126 Conversant127 128 Index 129 Index 130