Lucent Technologies 8400 Call Coverage, Coverage Callback, Coverage Incoming Call Identification

DEFINITY Enterprise Communications Server Release 8.2	Issue 1
Overview 555-233-002	April 2000
Telephone Features
Telephone Features	23

■Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or no-answer conditions. The system brings the call back for further call-coverage processing if specified conditions are met. This feature is particularly useful for Telecommuters, who can have their on-site office calls forwarded to their home offices.

Call Coverage

Call Coverage provides automatic redirection of calls that meet specified criteria to alternate answering positions in a Call Coverage path. A coverage path can include any of the following: a telephone, an attendant group, a Uniform Call Distribution (UCD) hunt group, a Direct Department Calling (DDC) hunt group, an Automatic Call Distribution (ACD) hunt group, a voice messaging system, or a Coverage Answer Group (CAG) established to answer redirected calls.

In addition to redirecting a call to a local answering position, you can administer Call Coverage to:

■Redirect calls based on time-of-day

■Redirect calls to a remote location

■Allow users to change back and forth between two lead-coverage paths from either an on- or off-site location

Coverage Callback

Allows a covering user to leave a message for the called party to call back the person who called.

Coverage Incoming Call Identification

Allows multi-appearance telephones users without a display in a Coverage Answer Group to identify an incoming call to that group.

Go to Cover

Allows users who call another internal extension to send the call directly to coverage.

Send All Calls

Allows users to temporarily direct all incoming calls to coverage regardless of the assigned call-coverage redirection criteria. Covering users can temporarily remove their voice terminals from the coverage path. The feature is activated and deactivated via a button or access code.