Solving Problems, Paper Feeding Problems | Muratec F-114 Series

Solving Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper Feeding Problems

Condition	Suggested solutions

Paper is jammed during	Clear the paper jam. See page 9.3.
printing.

Paper sticks together.	• Ensure that there is not too much paper in the paper tray.
	The paper tray can hold up to 250 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type of paper. See
	“Paper Specifications” on page A.6.
	• Remove paper from the paper tray and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

Multiple sheets of paper	• Different types of paper may be stacked in the paper tray.
do not feed.	Load the paper of only one type, size and weight.
	• If multiple sheets have caused a paper jam, clear the paper
	jam. See page 9.3.

Paper does not feed into	• Remove any obstructions inside the machine.
the machine.	• Paper has not been loaded correctly. Remove paper from the
	tray and reload it correctly.
	• There is too much paper in the paper tray. Remove excess
	paper from the tray.
	• The paper is too thick. Use only paper that meets the
	specifications required by the machine. See “Paper
	Specifications” on page A.6.

The paper keeps	• There is too much paper in the paper tray. Remove excess
jamming.	paper from the tray.
	• An incorrect type of paper is being used. Use only paper that
	meets the specifications required by the machine. See
	“Paper Specifications” on page A.6. If you are printing on
	special materials, use the manual feeder.		9
	• There may be debris inside the machine. Open the front
	cover and remove the debris.

Transparencies stick	Use only the transparencies specifically designed for a laser
together in the paper	printer. Remove each transparency as it exits from the
exit.	machine.

Envelopes skew or fail	Ensure that the paper guides are against both sides of the
to feed correctly.	envelopes.

	TROUBLESHOOTING
	TROUBLESHOOTING	9.11

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Muratec F-114 Series manual Solving Problems, Paper Feeding Problems, Condition Suggested solutions

Contents

Muratec F-114 Series User Guide English About the User’s Guides Your machine comes with the two user’s guides Contents Printing Using Your Printer in Linux Troubleshooting Viii Safety and Regulatory Information Laser Safety Statement Power Saver Fax Branding Xiii Xvi Getting Started Starter Toner Cartridge Quick Install GuideUnpacking Telephone Line Cord According to your country’s specifications Selecting a Location Clearance Space Rear View Understanding the Component LocationFront View These are the main components of your machine Control Panel Functions Allows you to select the fax receiving mode V E Fold out the extender, if necessary Attaching AccessoriesDocument Output Support Handset and Handset Cradle Installing the Toner Cartridge Getting Started Loading Paper Insert and slide the paper tray back into the machine Changing the Paper Size in the Paper Tray Making Connections TAM lead For UK users only Getting Started Turning the Machine On Windows MFP Driver Remote Control PanelAbout The Software Linux Driver Printer Driver Features Chinese is not supported with the OCR function System Requirements Installing SoftwareWindows Windows XP Pentium II 933 Ghz or Vista Higher MB or more Installing Software Getting Started Insert the supplied CD-ROM into your CD-ROM drive Installing SmarThruClick Install SmarThru Click Next OCR Software AnyPage Lite software to enable OCR Getting Started Repairing Software Page Uninstalling SmarThru After selecting the uninstall option, click Next Setting Up the Machine System Changing the Display Language Setting the Machine ID Entering Characters Using the Number Keypad Inserting a Pause Keypad Letters and NumbersChanging Numbers or Names Assigned numbers, letters or characters Setting the Date and Time Changing the Clock Mode Setting the Paper Type and Size Setting Sounds Speaker, Ringer, Key Sound and Alarm Sound Toner Save Mode Using the Save ModesSpeaker Volume To turn the toner save mode on or off, press Toner Save Toll Save Mode Power Save Mode Paper Handling Paper Type Input Source/Capacity Paper Tray Selecting Print MaterialsType, Input Sources and Capacities Plain paper Guidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Printing to the Rear Output Slot Face up Paper Handling Loading Paper in the Paper Tray Using the Manual Feeder Paper Handling Paper Handling Printing Printing a Document in Windows Landscape Select the Samsung MFP 560 Series printer Click the Windows Start menu Canceling a Print JobFrom the Document menu, select Cancel Double-click the Samsung MFP 560 Series icon Using a Favorite Setting Using Help Size Setting Paper PropertiesProperty Description Copies Loaded in the tray Type Setting Graphic PropertiesProperty Description Source Select Color Paper Quality To print a documentToner Save Advanced Printing Multiple Pages on One Sheet of the Paper Download as Bit Image When thisWhen the Print All Text Black option is Property Description Advanced True Type Options Right, Then Down, Then Left, Then Printing a Reduced or Enlarged Document You can scale your print job on a Fitting Your Document to a Selected Paper Size Printing Posters Click Ok and start printing Using WatermarksUsing an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Click the Extras tab and click Edit in the Overlay section Edit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete Overlay Windows 2000/XP Setting Up the Locally Shared PrinterSetting Up the Host Computer For Windows XP, from the Start menu, select Printers Setting Up the Client ComputerPrinters Faxes Printing Copying Loading Paper for Copying Preparing a Document Making a Copy Adjust the document guides to the document sizeTo clear the settings, use the Stop/Clear button Press Start Copy/Fax Setting Copy OptionsDarkness Press No. of Copies Original TypeNumber of Copies Reduced/Enlarged Copying Press Reduce/Enlarge Changing the Default Settings Press Start Copy/Fax to begin copying Setting the Time Out OptionCollation Copying Scanning Scanning Using SmarThru Scanning Basics SmarThru 3 window opens Copy Scan Wizard lets you use the following servicesScan Scan to Email Scan to WEB Scan to OCR Scanning Process with TWAIN- enabled Software Faxing Setting Up the Fax System Changing the Fax Setup options Available Fax Setup Options Option Description Discarded. Settings range from 0 to 30 mm When the document is within the margin and the AutoDiscard does not occur. If the Auto Reduction feature is Preset to 9 at the factory. Settings range from 0 to Sending a Fax Loading a Document Adjusting the Document Resolution Mode Recommended for Sending a Fax Automatically Any time while sending the fax To redial the last number you dialed Sending a Fax ManuallyRedialing the Last Number Press Redial/Pause Confirming Transmission Automatic Redialing Receiving a Fax About Receiving Modes Press Receive Mode Receiving Automatically in Fax ModeReceiving Manually in Tel Mode Loading Paper for Receiving Faxes Receiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory Storing a Number for One-touch Dialing Enter the number you want to store using the numberOne-touch Dialing Clear Storing a Number for Speed Dialing Sending a Fax using a One-touch NumberSpeed Dialing Sending a Fax using a Speed Number Setting a Group Dial Number Group Dialing Editing Group Dial Numbers Enter Searching Sequentially through the Memory Press Enter when Search&Dial appears on the displaySearching for a Number in the Memory Press Phone Book Printing a Phonebook List Searching with a Particular First LetterPage Sending a Delayed Fax Faxing Sending a Priority Fax Polling a Remote Machine Adding Documents to a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving Mode Faxing Printing Reports Multi-communication Report Power Failure ReportJunk Fax Number List Printing a Report Stop/Clear Using Advanced Fax SettingsChanging Setting Options Advanced Fax Setting Options Unauthorized people It is useful for accessing the Pabx exchange Stamp RCV NameSecure Receive Prefix Dial No Using the Remote Control Panel Select Samsung MFP 560 Series and then Remote Control Panel When you click Group Dial, the following window opens Phonebook Tab Firmware Update Tab Using Your Printer Linux Getting Started Recommended Hardware Requirements Installing the MFP DriverSupported OS Software Installing the MFP Driver Click Install When the welcome screen appears, click Next Series Uninstall Uninstalling the MFP DriverWhen the installation is completed, click Finish Click Next Click Finish Double-click MFP Configurator on the desktop Using the MFP ConfiguratorOpening the MFP Configurator Printers Configuration Printers Tab Classes tab shows the list of the available printer classes Scanners ConfigurationClasses Tab Port. Since the MFP device contains more than one device MFP Ports ConfigurationSharing Ports Between Printers and Scanners Configuring Printer Properties Change the printer and print job properties Printing a DocumentPrinting from Applications Printing Files Scanning a Document Click Properties Drag the pointer to set the image area to be scanned Using Your Printer in Linux Using Preset Job Type Settings Tools Function Using the Image EditorYou can use the following tools to edit the image Number of degrees from the drop-down list Size manually, or set the rate to scalePorportionally, vertically or horizontally Allows you to flip the image vertically or Maintenance Clearing the Memory Cleaning the Outside Adjusting ShadingCleaning Your Machine Discolor or crack the cabinet Cleaning the Inside Cleaning the Scan Unit Maintenance Saving Toner Maintaining the Toner CartridgeToner Cartridge Storage Expected Cartridge Life Open the front cover Reinstall the cartridge and close the front coverRedistributing Toner Replacing the Toner Cartridge Setting the Notify Toner Option Maintenance Consumables and Replacement Parts Items Yield Average Replacing the ADF Rubber Pad Maintenance Troubleshooting Exit Misfeed Clearing Document JamsInput Misfeed Clearing Paper Jams Message Location of Jam Go to Paper Tray Paper Exit Area Fuser Area or Around the Toner Cartridge Manual Feeder Tips for Avoiding Paper Jams Your machine’s memory has Clearing LCD Error MessagesDisplay Meaning Suggested solutions Broadcasting operation Remote machine does Fuser unit It back in. If the problem Open Heat ErrorDial the number manually using Over Heat Representative Memory is full Assigned Is no jobs waiting Operation Not Cancel operation, but thereMode, for example, Delay Fax You can press Enter to Condition Suggested solutions Solving ProblemsPaper Feeding Problems Select the printer as Printing ProblemsCondition Possible cause Suggested solutions Selects print Paper size settings doMachine Paper source Source selection is found under Select Download as Bit Image Advanced Options window Print Printing Quality ProblemsCondition Suggested solutions Light or faded Toner specs Defects Toner smearVertical repetitive Curl or wave Suggested solutions Condition Background Scatter Misformed characters Skew See On page A.6Rotating the paper 180 in the tray Black pages Copying Problems Curl Scanning Problems Faxing Problems Feed into the machine User option setting. SeeDocument does not Right size, not too thick or thin Common Linux Problems Problem Possible Cause and Solution Is not functioning properly Make sure if it is connected properly if I/O error isList Check if a document is loaded into the machine Please install the LPP first Installed both LinuxSymbolic link to lpr printing command, which is If you want to uninstall only one of them, please Troubleshooting Facsimile Specifications General SpecificationsPrinter Specifications Paper Specifications General Specifications Package Weight Paper 2.7 Kg Plastic 0.7 Kg Scanner and Copier SpecificationsWeight Net 9.7Kg including consumables Min x 127 mm 3 x 5 Printer SpecificationsEnvelope C6, Envelope B5 Max x 356 8.5 x 14 Facsimile Specifications Overview Paper SpecificationsSize mm/in Weight Capacity Supported Sizes of Paper Guidelines for Using Paper Card stocks Paper Specifications Paper Output Capacity Paper Storage Environment Envelopes Envelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Type of Address Minimum Maximum Envelope Storage LabelsTransparencies Index Jam, clear One-touch dial dialing 6.16 storing Remote Control Panel 1.28 SmarThru