Muratec F-114 Series manual Scanning Problems

Condition	Suggested solutions
Image rubs off the copy	• Replace the paper in the paper tray with paper from a
easily.	new package.
	• In high humidity areas, do not leave paper in the
	machine for the extended periods of time.
Frequent copy paper jams	• Fan the stack of paper, then turn it over in the paper
occurs.	tray. Replace the paper in the tray with a fresh supply.
	Check/adjust the paper guides, if necessary.
	• Ensure that the paper is the proper paper weight.
	75g/m2 (20 lb) bond paper is recommended.
	• Check for copy paper or pieces of copy paper
	remaining in the machine after a paper jam has been
	cleared.
Fewer copies from the toner	• Your original documents may contain pictures, solids
cartridge than expected	or heavy lines. For example, they may be forms,
prints out.	newsletters, books or other documents that use more
	toner.
	• The machine may be turned frequently on and off.

Scanning Problems

Condition	Suggested solutions
The scanner does not work.	• Make sure that you place the document to be scanned
	face down in the ADF.
	• There may not be enough available memory to hold
	the document you want to scan. Try the Prescan
	function to see if that works. Try lowering the scan
	resolution rate.
	• Check that the USB cable is connected properly.
	• Make sure that the USB cable is not defective. Switch
	the cable with a known good cable. If necessary,
	replace the cable.
	• Check that the scanner is configured correctly. Check
	scan setting in the SmarThru Configuration or the
	application you want to use to make certain that the
	scanner job is being sent to the correct port, for
	example, LPT1.

9.20TROUBLESHOOTING