Advanced Features 7-23
MA4000 Installation Manager User Guide - Revision 7
Automated Call Distribution (ACD) Tab
The ACD tab (Figure 7-20) is used to configure the ACD system to
connect large amounts of incoming calls automatically to groups
composed of ACD agent positions. These calls are processed in the order
of their arrival, and are distributed evenly among the ACD agent
positions in order to optimize personnel and save cost.
Figure 7-20
Advanced Features - ACD Tab
IMPORTANT
Information entered in the fields on the Automated Call Distribution (ACD) tab are
for Phase 1 installations only.
NOTE
The ACDP software must first be installed in order to use this feature. The
Installation Manager is currently not assigning the ACD database (i.e., Splits, CCVs,
etc.), only the System Data.