Off-Hook Signaling | NEC P/N 1093099 specification

Off-Hook Signaling

Off-Hook Signaling

Description

Off-Hook Signaling helps important callers get through.

When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. After the user hears the off-hook signal, they can use other system features (such as Hold or Park) to process their active call and then answer the waiting call.

Off-Hook Signaling for Outside Calls

While a keyset user is on a call, Off-Hook Signaling for outside calls can be:

❥While on a handset call,

-A ﬂashing green Ring/Message lamp

-A ﬂashing red or green line/loop key

-Muted off-hook ringing

(While Off-Hook Signaling ringing is occurring, use Volume Up and Volume Down to adjust the vol- ume of ringing.)

❥While on a handset or Handsfree call,

-A ﬂashing green line/loop key

-Camp-On tones

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).


			Off-Hook Ringing	Camp-On Tones


	Key Ring		Yes	No

	Transferred Outside Call		Yes	Yes

	Direct Inward Line		Yes	Yes

	Transfer from Voice Mail (UTRF)		Yes	Yes

	Call Coverage Key		Yes	No

	Group Call Pickup Key		Yes	No

Off-Hook Signaling for Intercom Calls

While an extension user is on a handset or Handsfree call, they can receive Camp-On tones from a co-worker that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp-On(page 28) for more on how to set this up. Off-hook ringing for Intercom calls is not available.

Off-Hook Signaling for Hotline Calls

While an extension is busy on a handset call, the system provides unique handling of Off-Hook Signaling for calls from their Hotline partner. This unique handling occurs when the Hotline partner calls the extension by ﬁrst pressing their Hotline key. The Off-Hook Signaling can be Camp-On tones or Voice Over. The default is Camp-On tones.

114 ◆ Features

DSX Feature Handbook

Image 122

NEC P/N 1093099 manual Off-Hook Signaling for Outside Calls, Off-Hook Signaling for Intercom Calls

Contents

DSX Telephone Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Direct Station Selection DSS Console Key Ring Language Selection Last Number Redial Iv Table of Contents Park Walking Class of Service Vi Table of Contents You see DSX-nn FeaturesIntroduction When you are ChartsDSX Dial Codes by Feature Page 1 Intercom + #11 or # Charts Telephone Illustrations Button Display Telephone Introduction Speed Dial Bin keys Feature keys Button Display Telephone Calls Button Super Display Telephone Introduction Button DSS Console Telephone Illustrations Description Operation Account Codes To enter an Optional Unforced Account Code Account Codes and Emergency CallsOptional Unforced Account Codes Forced Account Codes Alphanumeric Display Attendant Call Queuing Attendant Call QueuingOperator Call Key To answer a call ﬂashing the Operator Call Key Attendant Position Attendant PositionAttendant is the system’s call processing focal point To call the attendant Press Intercom Auto Redial To enable Auto RedialAuto Redial Automatic Handsfree To turn Background Music on and off Background MusicBackground Music To Barge In on a call Barge In IntrusionBarge In Intrusion Call Coverage Keys User Programmable Feature Call Forwarding Chaining Call Forwarding CancelCall Forwarding Call Forwarding Key For LINE/GRP/ICM, press Intercom + Hold Call Forwarding Toggle in a Personal Speed Dial BinCall Forwarding Conﬁrmation Tone Call Forwarding Clear All #CC #22 To activate Call Forwarding Activating or Canceling Call Forwarding Off PremisesCall Forwarding Off Premises Select the number option Select to cancel and back up to stepSelect the bin option Select to override the existing entry and enter a Manually Timing Your Outside Call Call TimerAutomatically Timing Your Outside Call To manually time your Intercom or outside call To review the duration of your last timed call To stop the Call TimerTo restart the Call Timer Camp-On to a Busy Extension Call Waiting / Camp-OnOff-Hook Ringing Camp-On Tones To Camp-On to a busy extension Callback Cancelling a CallbackTo cancel a Callback Leaving a Callback Clearing the Display Caller IDSingle and Multiple Message Format Compatibility Press Check To review your Caller ID log Caller ID LoggingReviewing the Caller ID Log Answering Outside Calls Central Ofﬁce Calls, AnsweringAnswering Priority To answer an outside call Central Ofﬁce Calls, Placing Store and Forward Placing Outside Calls Using Line Keys To place an outside call over a Line Group To place an outside call using Store and Forward Using Store and ForwardFeature Name Using Store and Forward and Account Codes Check Key Checking Feature Key AssignmentsTo check a Feature Key assignment To check a Personal Speed Dial name and number Conference Setting up a ConferenceTo set up a Conference Description Capacity To exit a Conference without affecting the other parties Using Conference at a Single Line TelephoneExiting a Conference To use Conference at a single line telephone Cordless Telephone To dial using Dial Number Preview Dial Number Preview helps the user avoid dialing errorsUsing Dial Number Preview Dial Number Preview Dial Number Preview Editing Example To replace 2049265410 with Night Mode Control Direct Inward Line Direct Line Access Using Direct Line Access When the DSS/BLF key is Covered extension is Direct Station Selection DSS Setting Up DSS Keys Feature To place a call to a co-worker using a DSS keyTo Transfer a call to a co-worker using a DSS key #253 Direct Station Selection DSS Console Default DSS Console Key Assignments DSS Console Feature Key Assignments 60-69 Lamp only no ring Call Coverage Key 999 Night key and UCD Night key. The System Use this option to assign a Feature Key as a While on a call To use the Release key Using the Speed Processing Keys on the DSS ConsoleTo use the Answer key To use the Transfer key To intercept a call ringing a co-worker’s extension Using Directed Call PickupDirected Call Pickup Directory Dialing Using Directory DialingTo place a call using Directory Dialing Select to call the displayed name Distinctive Ringing Distinctive Ringing Hierarchy Ring Types When Multiple Calls Ring an ExtensionUnderstanding Ring Types Call Type To customize a Ring Set for your extension Using Distinctive Ring ConﬁgurationDistinctive Ring Conﬁguration To customize ringing for your extension’s outside calls Using Extension OverrideExtension Override Using Key Ring Override Key Ring Override Do Not Disturb Options This DND option Blocks these calls Do Not DisturbDo Not Disturb BLF for Hotline and Call Coverage Keys Hotline Busy Lamp Indications Enabling or Disabling Do Not Disturb To enable or disable DND an extensionCall Coverage Key Busy Lamp Indications If you are on a call or anytime your telephone is not idle Do Not Disturb Override Do Not Disturb OverrideEasily override a co-worker’s Do Not Disturb To use Do Not Disturb Override Door Box Alerts Door BoxDoor Box Relays Controlling the Door Strike Transfer Extended RingingDirect Inward Line Terminal Hunting Extension HuntingCircular Hunting Uniform Call Distribution UCD Hunting To send a call to a Terminal or Circular Hunting Group To send a call to a UCD Group Walking Class of Service and Extension Locking Extension Locking To change your PIN number if you already have one assigned Unlocking an Extension from the Attendant’s Phone 34-Button Display Telephone features Feature KeysFeature Keys simplify feature operation Extension Feature Key Assignments 90-98 Hotline key Extension Feature Key Assignments Page 3 While on a handset Account Code Programming Feature Keys Mnemonic Operation Access LevelHold + Press Volume Up or Volume Down to select Call Forwarding To Flash the outside line you are on FlashFlashing and Outside Line Flexible Numbering Plan Disconnect a co-worker’s outside call in an emergency Using Forced Line DisconnectForced Line Disconnect To disconnect a busy line To answer a call ringing a phone in your Pickup Group Group Call PickupAnswering a Pickup Group Call Group Listen Group Ring Placing and Transferring Ring Group Calls To answer a call ringing your Ring Group Answering Ring Group CallsAnswer a Call to a Ring Group Handsfree Answerback and Forced Intercom Ringing Handsfree and Handsfree AnswerbackHandsfree To turn incoming voice announcements off #VA + V for voice announce or R for ring + Speaker to Exit Headset Compatibility Headset Key Off-Hook Signaling and Headsets Hold Hold Recall Display To pick up an Intercom call from Hold To pick up an outside call on Exclusive HoldTo place an Intercom call on Hold To place an outside or Intercom call on Exclusive Hold Hotline Hotline Automatic Transfer To transfer a call to your Hotline partner To place a call to your Hotline partnerPress your Hotline key To answer a call from your Hotline partner Interactive Soft Keys Placing and Answering Intercom Calls IntercomUse Intercom to call any co-worker To answer an intercom call Park Key RingHold Select Spanish as your display language Language SelectionSelect English as your display language Select to exit Enhanced Last Number Redial Using Last Number RedialLast Number Redial Quickly redial the last number dialed To redial your last call at a Super Display Telephone Using Enhanced Last Number RedialTo redial your last call at a 3-line display telephone Line Group Routing Using Line Group RoutingTo place a call using Line Group Routing Line Groups Dial codes to access Line Groups for outgoing callsUsing Line Groups To place a call over a Line Group Line Key BLF Indications Press a line key for one-touch access to an outside lineLine Keys Setting Line Key Ringing Feature To place a call using a line keyTo answer an incoming call using a line key Line Callback Line Queuing / Line CallbackLine Queuing Line Queuing Priority Fixed Loop Keys Switched Loop KeysLoop Keys Loop keys simplify answering and placing calls To place a call on a loop key Using Loop KeysTo answer a call on a loop key Meet-Me Conference Using Meet-Me ConferenceTo set up a Meet-Me Conference To join a Meet-Me Conference To leave a Message Waiting Using Message WaitingMessage Waiting To answer a Message Waiting Handsfree Reply Soft Key Using Microphone MuteMicrophone Mute To activate or deactivate Microphone Mute To Monitor a call Using Monitor / Silent MonitorMonitor / Silent Monitor Music on Hold Programming Names Names for Extensions and LinesNames help identify lines and extensions To program your extension’s name Name Programming Chart Additional Name Programming Options Use Night Service to reroute calls after hours Night Service / Night RingNight Service Keys To answer a call that rings a line or loop key at night To answer a call that is ringing over the Paging speakers Off-Hook Signaling for Intercom Calls Off-Hook SignalingOff-Hook Signaling for Outside Calls Off-Hook Signaling for Hotline Calls #647 Clear = None External Paging PagingInternal Paging Relay Control Door Chime Over External Ring Over Page Volume AdjustmentIntercom Ring Over External Background Music Over External To make an internal Paging announcement #VP + Y to enable or N to disable + Speaker to exitMaking a Page Announcement Lift the handset Dial *0 Converse with the caller Park On red Personal Park Orbit Recall Display System Park Orbit Recall Display Park To Park or retrieve a call in Personal Park Orbit PBX/Centrex Access Codes PBX / Centrex Compatibility Intercom Prime Line Prime Line PreferenceIdle Prime Line Prime Line vs. Ringing Line Preference Privacy Quickly join in a co-worker’s outside call Using Privacy Release GroupsPrivacy Release Groups You can have a line reserved exclusively for your own use Using your Private LinePrivate Line To answer an incoming call on your Private Line Programmable Idle Menu Soft Keys Super Display Calls Speed Dial number or name if programmed Programmable Idle Menu Customizing your Idle Menu Soft keys Super Display OnlyTo customize your idle menu soft keys #SM #76 Pulse to Tone Conversion Converting Dialing from DP to Dtmf Removing Lines and Extensions from Service Removing Lines and Extensions from Service Reverse Voice Over Privately call a co-worker while you’re busy on your handset To return to your initial caller To place a call using Reverse Voice OverTo Transfer a call using your Reverse Voice Over key To place a call to your Reverse Voice Over partner To use the Ringdown extension Using RingdownRingdown Extension To bypass Ringdown Simply lift the handset to answer a ringing call Keyset Attendant FeatureRinging Line Preference Does pressing Speaker while in the Headset mode To bypass Ringing Line Preference User Programmable Feature Using Ringing Line PreferenceTo use Ringing Line Preference #757 Save the number you just dialed for quick redialing Using Save Number DialedSave Number Dialed To save the outside number you just dialed up to 32 digits Option Default Selectable Display Messaging Setting Up Selectable Display Messaging To select a Selectable Display Message Name Programming Chart Barge Single Line TelephonesMessage Waiting Call Waiting / Camp-On Door Box To place a call to the Door Box Direct Line AccessDirected Call Pickup To answer the Door Box ringing To retrieve a call from Exclusive Hold Group Call PickupTo place a call on Exclusive Hold Intercom To place an Intercom call Paging Meet-Me Conference To set up a Meet-Me ConferenceMessage Waiting To leave a message for a co-worker Pulse to Tone Conversion Park To Park a callTo retrieve a parked call Speed Dial To dial a Speed Dial number Transfer To transfer your call SplitTandem Calls / Unsupervised Conference Voice Mail To leave a voice mail message for a co-worker Speed Dial Programming and Dialing Personal Speed Dial Chaining Bins for Dialing Long NumbersChaining Notes To program a Personal Speed Dial number To dial a stored Personal Speed Dial number To program a System Speed Dial number To dial a stored System Speed Dial number User Programmable FeaturesProgramming and Dialing System Speed Dial Speaker to exit Programming System Speed Dial Name Programming Chart Using Split Split Alternate Button Backlit Display Telephone with Speakerphone Station Key TelephonesButton Display Telephone with Speakerphone For this feature Lamp does this Ring/Message Lamp Tandem Calls / Unsupervised Conference Setting up a Tandem CallTo set up a Tandem Call Setting up a Tandem Call at a Single Line Telephone Disconnecting a Tandem CallTo disconnect a tandem call using Forced Line Disconnect To set up a Tandem Call at a single line telephone Place or answer an outside call Using Line-to-Line Transfer to set up a Tandem CallTo set up a Tandem Call via line-to-line Transfer Time and Date #TD #83 Handsfree Transfer TransferTransfer Recall Display Send the outside call you are on to a co-worker Using Transfer Transfer #22 User Programmable FeaturesUser Programmable Features #47 #45 Intercom + Press Volume Up or VolumeKeys + Hold + Intercom + Volume Up #87 #RLP Voice Mail Message Center Mailbox Personal Answering Machine EmulationVoice Mail Overﬂow Interactive Soft Key Shows New Messages To activate or cancel Call Forwarding to your mailbox To hang up while using your mailboxActivating or Canceling Call Forwarding to your Mailbox To call your mailbox Transferring Calls to a Mailbox Method B Transfer without ﬁrst ringing Press Transfer To record your active call in a mailbox Using Conversation RecordUsing the Message Center You see Record Mailbox Using Answering Machine Emulation To activate or cancel Personal Answering Machine Emulation Voice Mail To initiate a Voice Over to a busy extension Using Voice OverVoice Over To respond to a Voice Over alert one to your extension Display Brightness and Contrast Control Volume, Brightness, and Contrast ControlsVolume Control Presets To set up the volume control presets Adjusting your Telephone’s VolumeTo adjust the display contrast Select the volume control preset mode Select the display preset mode Walking Class of Service Using Walking Class of Service Walking Class of Service Walking Class of Service