Attendant Call Queuing, Operator Call Key | NEC P/N 1093099 instruction

Attendant Call Queuing

Attendant Call Queuing

Description

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.

Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Operation

	Attendant Call Queuing	In these instructions:
	Attendant Call Queuing	[Super Display Soft Key]
	[Super Display Soft Key] - [Keyset Soft Key]	[Super Display Soft Key]
	[Super Display Soft Key] - [Keyset Soft Key]	[Keyset Soft Key]
		[Keyset Soft Key]

	To answer a call ﬂashing the Operator Call Key:

1.	Press the ﬂashing Operator Call key.

Features

DSX Feature Handbook

Features ◆ 13

Image 21

NEC P/N 1093099 manual Attendant Call Queuing, To answer a call ﬂashing the Operator Call Key

Contents

DSX Telephone Feature Handbook NEC Unified Solutions, Inc Table of Contents Direct Station Selection DSS Console Ii Table of Contents Key Ring Language Selection Last Number Redial Park Iv Table of Contents Walking Class of Service Vi Table of Contents Features IntroductionYou see DSX-nn DSX Dial Codes by Feature Page 1 ChartsWhen you are Intercom + #11 or # Charts Button Display Telephone Introduction Telephone Illustrations Button Display Telephone Speed Dial Bin keys Feature keys Button Super Display Telephone Introduction Calls Button DSS Console Telephone Illustrations Operation Description Account Codes Optional Unforced Account Codes Account Codes and Emergency CallsTo enter an Optional Unforced Account Code Forced Account Codes Alphanumeric Display Operator Call Key Attendant Call QueuingAttendant Call Queuing To answer a call ﬂashing the Operator Call Key Attendant is the system’s call processing focal point Attendant PositionAttendant Position To call the attendant Press Intercom To enable Auto Redial Auto RedialAuto Redial Automatic Handsfree Background Music Background MusicTo turn Background Music on and off Barge In Intrusion Barge In IntrusionTo Barge In on a call Call Coverage Keys User Programmable Feature Call Forwarding Call Forwarding CancelCall Forwarding Chaining Call Forwarding Key Call Forwarding Toggle in a Personal Speed Dial Bin Call Forwarding Conﬁrmation ToneFor LINE/GRP/ICM, press Intercom + Hold #CC #22 Call Forwarding Clear All Activating or Canceling Call Forwarding Off Premises Call Forwarding Off PremisesTo activate Call Forwarding Select the bin option Select to cancel and back up to stepSelect the number option Select to override the existing entry and enter a Automatically Timing Your Outside Call Call TimerManually Timing Your Outside Call To manually time your Intercom or outside call To stop the Call Timer To restart the Call TimerTo review the duration of your last timed call Off-Hook Ringing Camp-On Tones Call Waiting / Camp-OnCamp-On to a Busy Extension To Camp-On to a busy extension To cancel a Callback Cancelling a CallbackCallback Leaving a Callback Single and Multiple Message Format Compatibility Caller IDClearing the Display Press Check Caller ID Logging Reviewing the Caller ID LogTo review your Caller ID log Answering Priority Central Ofﬁce Calls, AnsweringAnswering Outside Calls To answer an outside call Store and Forward Central Ofﬁce Calls, Placing To place an outside call over a Line Group Placing Outside Calls Using Line Keys Feature Name Using Store and ForwardTo place an outside call using Store and Forward Using Store and Forward and Account Codes To check a Feature Key assignment Checking Feature Key AssignmentsCheck Key To check a Personal Speed Dial name and number To set up a Conference Setting up a ConferenceConference Description Capacity Exiting a Conference Using Conference at a Single Line TelephoneTo exit a Conference without affecting the other parties To use Conference at a single line telephone Cordless Telephone Using Dial Number Preview Dial Number Preview helps the user avoid dialing errorsTo dial using Dial Number Preview Dial Number Preview To replace 2049265410 with Dial Number Preview Editing Example Direct Inward Line Night Mode Control Using Direct Line Access Direct Line Access Direct Station Selection DSS When the DSS/BLF key is Covered extension is To Transfer a call to a co-worker using a DSS key To place a call to a co-worker using a DSS keySetting Up DSS Keys Feature #253 Direct Station Selection DSS Console Default DSS Console Key Assignments 60-69 DSS Console Feature Key Assignments Lamp only no ring Call Coverage Key Night key and UCD Night key. The System 999 Use this option to assign a Feature Key as a While on a call To use the Answer key Using the Speed Processing Keys on the DSS ConsoleTo use the Release key To use the Transfer key Using Directed Call Pickup Directed Call PickupTo intercept a call ringing a co-worker’s extension To place a call using Directory Dialing Using Directory DialingDirectory Dialing Select to call the displayed name Distinctive Ringing Hierarchy Distinctive Ringing Understanding Ring Types When Multiple Calls Ring an ExtensionRing Types Call Type Using Distinctive Ring Conﬁguration Distinctive Ring ConﬁgurationTo customize a Ring Set for your extension Using Extension Override Extension OverrideTo customize ringing for your extension’s outside calls Key Ring Override Using Key Ring Override Do Not Disturb BLF for Hotline and Call Coverage Keys Do Not DisturbDo Not Disturb Options This DND option Blocks these calls Hotline Busy Lamp Indications Call Coverage Key Busy Lamp Indications To enable or disable DND an extensionEnabling or Disabling Do Not Disturb If you are on a call or anytime your telephone is not idle Easily override a co-worker’s Do Not Disturb Do Not Disturb OverrideDo Not Disturb Override To use Do Not Disturb Override Door Box Door Box RelaysDoor Box Alerts Controlling the Door Strike Extended Ringing Direct Inward LineTransfer Circular Hunting Extension HuntingTerminal Hunting Uniform Call Distribution UCD Hunting To send a call to a UCD Group To send a call to a Terminal or Circular Hunting Group Extension Locking Walking Class of Service and Extension Locking Unlocking an Extension from the Attendant’s Phone To change your PIN number if you already have one assigned Feature Keys Feature Keys simplify feature operation34-Button Display Telephone features 90-98 Extension Feature Key Assignments Hotline key Extension Feature Key Assignments Page 3 While on a handset Hold + Press Volume Up or Volume Down to select Programming Feature Keys Mnemonic Operation Access LevelAccount Code Call Forwarding Flash Flashing and Outside LineTo Flash the outside line you are on Flexible Numbering Plan Forced Line Disconnect Using Forced Line DisconnectDisconnect a co-worker’s outside call in an emergency To disconnect a busy line Group Call Pickup Answering a Pickup Group CallTo answer a call ringing a phone in your Pickup Group Group Listen Placing and Transferring Ring Group Calls Group Ring Answering Ring Group Calls Answer a Call to a Ring GroupTo answer a call ringing your Ring Group Handsfree and Handsfree Answerback HandsfreeHandsfree Answerback and Forced Intercom Ringing #VA + V for voice announce or R for ring + Speaker to Exit To turn incoming voice announcements off Headset Key Headset Compatibility Off-Hook Signaling and Headsets Hold Hold Recall Display To place an Intercom call on Hold To pick up an outside call on Exclusive HoldTo pick up an Intercom call from Hold To place an outside or Intercom call on Exclusive Hold Hotline Automatic Transfer Hotline Press your Hotline key To place a call to your Hotline partnerTo transfer a call to your Hotline partner To answer a call from your Hotline partner Interactive Soft Keys Use Intercom to call any co-worker IntercomPlacing and Answering Intercom Calls To answer an intercom call Key Ring HoldPark Select English as your display language Language SelectionSelect Spanish as your display language Select to exit Last Number Redial Using Last Number RedialEnhanced Last Number Redial Quickly redial the last number dialed Using Enhanced Last Number Redial To redial your last call at a 3-line display telephoneTo redial your last call at a Super Display Telephone Using Line Group Routing To place a call using Line Group RoutingLine Group Routing Using Line Groups Dial codes to access Line Groups for outgoing callsLine Groups To place a call over a Line Group Press a line key for one-touch access to an outside line Line KeysLine Key BLF Indications To place a call using a line key To answer an incoming call using a line keySetting Line Key Ringing Feature Line Queuing Line Queuing / Line CallbackLine Callback Line Queuing Priority Loop Keys Switched Loop KeysFixed Loop Keys Loop keys simplify answering and placing calls Using Loop Keys To answer a call on a loop keyTo place a call on a loop key To set up a Meet-Me Conference Using Meet-Me ConferenceMeet-Me Conference To join a Meet-Me Conference Message Waiting Using Message WaitingTo leave a Message Waiting To answer a Message Waiting Microphone Mute Using Microphone MuteHandsfree Reply Soft Key To activate or deactivate Microphone Mute Using Monitor / Silent Monitor Monitor / Silent MonitorTo Monitor a call Music on Hold Names help identify lines and extensions Names for Extensions and LinesProgramming Names To program your extension’s name Additional Name Programming Options Name Programming Chart Night Service / Night Ring Night Service KeysUse Night Service to reroute calls after hours To answer a call that is ringing over the Paging speakers To answer a call that rings a line or loop key at night Off-Hook Signaling for Outside Calls Off-Hook SignalingOff-Hook Signaling for Intercom Calls Off-Hook Signaling for Hotline Calls Clear = None #647 Internal Paging PagingExternal Paging Relay Control Intercom Ring Over External Ring Over Page Volume AdjustmentDoor Chime Over External Background Music Over External Making a Page Announcement #VP + Y to enable or N to disable + Speaker to exitTo make an internal Paging announcement Lift the handset Dial *0 Converse with the caller On red Park System Park Orbit Recall Display Personal Park Orbit Recall Display To Park or retrieve a call in Personal Park Orbit Park PBX / Centrex Compatibility PBX/Centrex Access Codes Idle Prime Line Prime Line PreferenceIntercom Prime Line Prime Line vs. Ringing Line Preference Privacy Using Privacy Release Groups Privacy Release GroupsQuickly join in a co-worker’s outside call Private Line Using your Private LineYou can have a line reserved exclusively for your own use To answer an incoming call on your Private Line Calls Programmable Idle Menu Soft Keys Super Display Speed Dial number or name if programmed To customize your idle menu soft keys Customizing your Idle Menu Soft keys Super Display OnlyProgrammable Idle Menu #SM #76 Converting Dialing from DP to Dtmf Pulse to Tone Conversion Removing Lines and Extensions from Service Removing Lines and Extensions from Service Privately call a co-worker while you’re busy on your handset Reverse Voice Over To Transfer a call using your Reverse Voice Over key To place a call using Reverse Voice OverTo return to your initial caller To place a call to your Reverse Voice Over partner Ringdown Extension Using RingdownTo use the Ringdown extension To bypass Ringdown Keyset Attendant Feature Ringing Line PreferenceSimply lift the handset to answer a ringing call Does pressing Speaker while in the Headset mode To use Ringing Line Preference User Programmable Feature Using Ringing Line PreferenceTo bypass Ringing Line Preference #757 Save Number Dialed Using Save Number DialedSave the number you just dialed for quick redialing To save the outside number you just dialed up to 32 digits Selectable Display Messaging Option Default To select a Selectable Display Message Setting Up Selectable Display Messaging Name Programming Chart Single Line Telephones Message WaitingBarge Call Waiting / Camp-On Directed Call Pickup Direct Line AccessDoor Box To place a call to the Door Box To answer the Door Box ringing To place a call on Exclusive Hold Group Call PickupTo retrieve a call from Exclusive Hold Intercom To place an Intercom call Meet-Me Conference To set up a Meet-Me Conference Message Waiting To leave a message for a co-workerPaging To retrieve a parked call Park To Park a callPulse to Tone Conversion Speed Dial To dial a Speed Dial number Tandem Calls / Unsupervised Conference SplitTransfer To transfer your call Voice Mail To leave a voice mail message for a co-worker Speed Dial Chaining Notes Chaining Bins for Dialing Long NumbersProgramming and Dialing Personal Speed Dial To program a Personal Speed Dial number To program a System Speed Dial number To dial a stored Personal Speed Dial number Programming and Dialing System Speed Dial User Programmable FeaturesTo dial a stored System Speed Dial number Speaker to exit Programming System Speed Dial Name Programming Chart Split Alternate Using Split Station Key Telephones Button Display Telephone with SpeakerphoneButton Backlit Display Telephone with Speakerphone Ring/Message Lamp For this feature Lamp does this Setting up a Tandem Call To set up a Tandem CallTandem Calls / Unsupervised Conference To disconnect a tandem call using Forced Line Disconnect Disconnecting a Tandem CallSetting up a Tandem Call at a Single Line Telephone To set up a Tandem Call at a single line telephone Using Line-to-Line Transfer to set up a Tandem Call To set up a Tandem Call via line-to-line TransferPlace or answer an outside call #TD #83 Time and Date Transfer Recall Display TransferHandsfree Transfer Send the outside call you are on to a co-worker Using Transfer Transfer User Programmable Features User Programmable Features#22 #47 Keys + Hold + Intercom + Volume Up Intercom + Press Volume Up or Volume#45 #87 #RLP Voice Mail Voice Mail Overﬂow Personal Answering Machine EmulationMessage Center Mailbox Interactive Soft Key Shows New Messages Activating or Canceling Call Forwarding to your Mailbox To hang up while using your mailboxTo activate or cancel Call Forwarding to your mailbox To call your mailbox Method B Transfer without ﬁrst ringing Press Transfer Transferring Calls to a Mailbox Using the Message Center Using Conversation RecordTo record your active call in a mailbox You see Record Mailbox To activate or cancel Personal Answering Machine Emulation Using Answering Machine Emulation Voice Mail Voice Over Using Voice OverTo initiate a Voice Over to a busy extension To respond to a Voice Over alert one to your extension Volume, Brightness, and Contrast Controls Volume Control PresetsDisplay Brightness and Contrast Control To adjust the display contrast Adjusting your Telephone’s VolumeTo set up the volume control presets Select the volume control preset mode Select the display preset mode Using Walking Class of Service Walking Class of Service Walking Class of Service Walking Class of Service