Attendant Position

Description

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four atten- dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

❥Attendant Call Queuing (page 13)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥Barge In (Intrusion) (page 18)

The attendant can break into another extension user’s established call. This option is enabled in the atten- dant’s Class of Service (COS 1).

❥Direct Line Access (page 43)

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).

❥Forced Line Disconnect (page 78)

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).

❥Line Queuing / Line Callback (page 102)

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).

❥Night Service / Night Ring (page 112)

An attendant with a System Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

❥Removing Lines and Extensions from Service (page 131)

The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.

Operation