
Voice Mail
Voice Mail
Description
Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag, freeing up the company’s receptionists and secretaries for more production work.
The system is fully compatible with IntraMail, UltraMail, and
Integrated voice mail enhances the telephone system with the following features:
Call Forwarding to Voice Mail
An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. For- warding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for unanswered calls.
Leaving a Message
Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in Do Not Disturb. The caller just presses
Transferring to Voice Mail
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a
Conversation Record
While on a call, an extension user can have voice mail record the conversation. The keyset user just presses their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mail- box. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use Conversation Record is controlled by an extension’s Class of Service.
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversations or other sound activities, whether or not contemporaneous with transmission, may be ille- gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple- menting any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.
Conversation Record Key for a Co-worker’s Mailbox
An extension user can have a Record key for a
An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting up a Record key for a
Features
DSX Feature Handbook | Features ◆ 167 |