NEC PowerMate CT Product Recovery Program

2-26 System Configuration

! Solving Problems

Provides a troubleshooting guide, with categories including

— Problems After the System Has Been Running Correctly

— Problems at Initial System Start-up

— Problems Running New Application Software

— Problems Operating Add-in Cards

— Problems and Suggestions and Beep Codes and Error Messages.

To open the Online Documentation double click the Online Documentation icon on the

Windows desktop. Alternately, to open the Online Documentation click Start, point to

Programs, and click Online Documentation.

To uninstall or reinstall the Online Documentation, use the Smart Restore Program, if available.

The Smart Restore Program is used in conjunction with the Product Recovery CD. See the

following section, “Product Recovery Program” for instructions on using the Smart Restore

Program.

Product Recovery Program

The PowerMate Product Recovery program offers the possibility to go back to the original

software shipped on your system. You can reinstall valuable software with the original hardware

settings shipped from the factory. The recovery kit includes:

! PowerMate Recovery Boot diskette

! Product Recovery CD-ROM.

Use the Recovery program only in the unlikely event of file deletion or

file corruption. The Recovery program is a very powerful tool. Some options permanently delete

all the data on your hard drive.

Before using the Recovery program, we recommend that you try to use the Smart Restore

program to reinstall the faulty software or hardware. Smart Restore lets you reinstall software

without deleting any files. See “Using the Smart Restore Program” later in this document.

Before using the Recovery program, read the following sections carefully.

Starting the Recovery Program

Start the Recovery program as follows:

1. With the system power off, insert the Recovery Boot diskette into the diskette drive.

2. Turn on system power.

3. Insert the Product Recovery CD into the CD-ROM drive.

4. When a warning message appears, read it carefully. Press Enter to continue or Esc to exit

the Recovery program.

Contents

Main Proprietary Notice and Liability Disclaimer Contents Page Page Page Page Page Preface Abbreviations Abbreviations xi xii Abbreviations Abbreviations xiii Page Configuration Overview 1-3 PowerMate CT System Configuration Features Front Features PowerMate CT Minitower Front Features PowerMate CT Desktop Front Features Rear Features Page PowerMate CT Desktop Rear Features Desktop Rear Connector Locations Inside Features Inside the System Power Management Features Software Features Preloaded Software NEC Product Recovery Program CD NEC PowerMate Driver CD Page Components System Components System Board System Memory Diskette Drive Hard Drive AGP Video Board Power Supply Mouse CD-ROM Drive DVD-ROM Drive CD-RW Drive Zip Drive Page System Configuration Interrupt Requests System Interrupts Interrupt Level Assignments System Configuration 2-3 Parallel Port Interrupts The parallel port I/O interrupts are given in the following table. Parallel Port Interrupts Serial Port Interrupts Serial Port Interrupts Jumper Settings System Board Jumper Settings System Configuration 2-5 System Board Jumper Block Locations System Board Jumper Block Settings 2-6 System Configuration Maxtor EIDE Hard Drive Jumper Settings Maxtor EIDE Hard Drive Jumper Settings Quantum EIDE Hard Drive Jumper Settings Quantum EIDE Hard Drive Jumper Settings CD-ROM Drive Jumper Settings BIOS Setup Utility How to Start Setup Setup Main Menu Note How to Use Setup Setup Key Functions Main Menu Note System Configuration 2-11 2-12 System Configuration System Configuration 2-13 Advanced Menu 2-14 System Configuration System Configuration 2-15 2-16 System Configuration System Configuration 2-17 2-18 System Configuration Security Menu System Configuration 2-19 2-20 System Configuration CAUTION: Power Menu Note Power Menu Settings System Configuration 2-21 Boot Menu Boot Menu Settings Exit Menu Exit Menu Items Hard Drive Security Establishing Hard Disk Drive Passwords Changing Hard Disk Drive Passwords Using Hard Disk Drive Password Protection Moving the Hard Drive FLASH Utility Online Documentation Product Recovery Program Starting the Recovery Program Using the Recovery Program Standard System Restore Advanced Options Tools Using the Smart Restore Program How to Load Smart Restore Software Restore or Removal Hardware Settings PowerMate Driver CD Intel Processor Serial Number Control Utility Note System Requirements Installation Processor Serial Number Frequently Asked Questions Intel Technical Support Disassembly and Reassembly PowerMate CT System Disassembly Sequence System Covers Removing the Cover Locating the Cover Screws Removing the Cover Replacing the Cover Replacing the Cover Note Removing the Front Panel Removing the Front Panel Replacing the Front Panel Replacing the Front Panel Expansion Boards Locating Expansion Board Slots and Connectors Removing the Retainer Bar Removing the Expansion Board Retainer Bar Removing an Expansion Board Removing an Expansion Board Installing a Slot Cover Installing a Slot Cover Removing a Slot Cover Installing an Expansion Board Installing an Expansion Board Replacing the Retainer Bar Replacing the Retainer Bar RIMM Memory Modules Removing a RIMM or Continuity Module Locating the RIMM and Processor Sockets Page Installing a RIMM or Continuity Module Note Page Processor Removing the Processor Removing the Fan, Heat Sink, and Processor Installing an Upgrade Processor 5 1/4-Inch Accessible Devices Removing or Replacing a Bay Cover Removing a Bay Cover Removing a 5 1/4-Inch Device Bay Cover Note Replacing a Bay Cover Note Replacing a Bay Cover Storing and Retrieving Unused Rails Storing an Unused Rail Removing or Installing Device Rails Locating the Screws for 5 1/4-Inch Device Rails Removing a 5 1/4-Inch Accessible Device Releasing a 5 1/4-Inch Device Installing a 5 1/4-Inch Accessible Device Note Inserting a 5 1/4-Inch Device for Use in a Minitower 3 1/2-Inch Accessible Devices Removing a 3 1/2-Inch Accessible Device Removing the 3 1/2-Inch Accessible Device Bracket The 3 1/2-Inch Accessible Device Bracket Installing a 3 1/2-Inch Accessible Device 3 1/2-Inch Internal Drives Removing a 3 1/2-Inch Internal Drive Locating the Internal Drive Bracket Page Locating Internal Drive Screws on the Bracket Installing a 3 1/2-Inch Internal Drive Page CMOS Battery Locating the Battery on the System Board Removing the Battery System Board Removing the System Board Locating System Board Screws Reinstalling the System Board Power Supply Locating the Power Supply Screws Front USB Port Locating Front USB Port Screws Front LED/Switch Bracket Page Chassis Intrusion Switch Removing the Chassis Intrusion Switch Minitower and Desktop Setup Converting from Minitower to Desktop Accessible Device Placement for a Desktop Converting from Desktop to Minitower Accessible Device Placement for a Minitower Chassis Shell Note Replacing the Chassis Shell System Board External Cable Connectors Minitower External Cable Connector Locations Internal Cable Connectors Jumper Settings Locating System Board Jumpers System Board Jumper Locations Changing a Jumper Setting Upgrade Sockets System Board Upgrade Sockets Processor Socket RIMM Sockets Sample RIMM Upgrade Paths Checking System Memory Components 4-8 System Board System Board Components Processor and Secondary Cache System BIOS System Memory Plug and Play PCI/IDE Ports Parallel Interface Parallel Port Addresses Serial Interface Serial Port 1 and Serial Port 2 I/O Addresses USB Interface Accelerated Graphics Port Integrated Audio Resources Memory Map System Memory Map I/O Addresses Note I/O Address Map I/O Address Map DMA Settings DMA Settings Page Ordering Parts Ordering Parts Field Replaceable Units PowerMate CT System FRUs Illustrated Parts Breakdown 5-3 Page Page System Cleaning Keyboard Cleaning Mouse Cleaning Note Locating the Mouse Ball Cover Page Checklist System Problems Diskette Drive Problems Monitor Problems Keyboard/Mouse Problems CD-ROM Drive Problems Speaker Problems 7-6 Troubleshooting Diagnostics Troubleshooting 7-7 7-8 Troubleshooting Troubleshooting 7-9 Page Service Telephone Numbers NECC Service and Support Telephone Numbers Technical Support NECC Website NECC FTP Site Email/Fax Technical Support Service Technical Support Center Specifications 9-2 Specifications System Specifications System Board Specifications The specifications for the system board are included in the following table. System Board Specifications Specifications 9-3 Keyboard Specifications The specifications for the keyboard are included in the following table. Keyboard Specifications Mouse Specifications The specifications for the mouse are included in the following table. Speaker Specifications The specifications for the optional speaker set are included in the following table. Speaker Specifications System Unit Specifications The specifications for the system unit are included in the following table. Hard Drive Specifications Quantum Hard Drive Specifications 9-6 Specifications Maxtor 5,400 RPM Hard Drive Specifications Specifications 9-7 Maxtor 7,200 RPM Hard Drive Specifications 9-8 Specifications Diskette Drive Specifications Specifications for a typical diskette drive are included in the following table. Diskette Drive Specifications CD-ROM Drive Specifications The specifications for the NEC 40X CD-ROM drive are included in the following table. CD-RW Drive Specifications The specifications for the 8x4x32x CD-RW drive are included in the following table. CD-RW Drive Specifications DVD-ROM Drive Specifications The specifications for a typical 12X DVD-ROM drive are included in the following table. Zip Drive Specifications The specifications for the 250-MB Zip drive are included in the following table. Zip Drive Specification Specifications 9-11 Modem Board Specifications The specifications for a typical optional modem board are included in the following table. Modem Board Specifications Network Board Specifications The specifications for the optional network boards are included in the following tables. ATX Power Supply Specifications The specifications for the ATX 235-watt power supply is included in the following table. Power Supply Specifications Environmental and Safety Specifications The system environmental and safety specifications are included in the following table. Compliance System Compliance Glossary 1 Glossary A 2 Glossary Glossary 3 B 4 Glossary Glossary 5 C 6 Glossary D Glossary 7 E F 8 Glossary G H I Glossary 9 K L 10 Glossary M N Glossary 11 O P 12 Glossary R Glossary 13 S 14 Glossary T U V Glossary 15 W Index 3 5 A B E F G H I N O P R S U V W Z Regulatory Statements FCC Statement for United States Only Canadian Department of Communications Compliance Statement Avis de conformit aux normes du ministere des communications du Canada European Community Directive Conformance Statement