NEC PowerMate CT Necc FTP Site, Email/Fax Technical Support Service, Technical Support Center

NECC FTP Site

You can use the Internet to access the NECC FTP (file transfer protocol) site to download various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The files are essentially the same as on the NECC website.

To access the NECC FTP site, enter the following Internet ftp address through your Internet Provider.

ftp.neccsdeast.com

Once in the file menu, follow the prompts to choose and download the file(s) you want.

Email/Fax Technical Support Service

The NECC Technical Support Center offers technical support by Internet email if you have access. The Internet email address is:

tech-support@nec-computers.com

You can also fax technical questions to the NECC Technical Support Center if you have access to a fax machine or fax/modem. The fax number is:

1 (801) 981-3133

When using the email or fax support service, please include one of the following words in the subject field for prompt response from the appropriate technical person:

!Desktop

!Monitor

!Notebook.

Provide as much specific information in your questions as possible. Also, if sending a fax, please include your voice telephone number and your fax number with the question. You will receive a response to your questions within one business day.

Technical Support Center

NECC also offers direct technical support through its Technical Support Center. (NECC technical support is for U.S. and Canadian customers only; international customers should check with their sales provider.)

Direct assistance is available 24 hours a day, 7 days a week. Call the NECC Technical Support Center, toll free, at 1 (800) 632-4525 (U.S. and Canada only) for the following support.

!System hardware - toll-free phone support is limited to the length of the standard warranty. For hardware support after the standard warranty, obtain system hardware support for a fee.

!Preinstalled software - toll-free phone support for 90 days from the time of your first call to the NECC Technical Support Center.

After the initial 90 days, obtain preinstalled software support for a fee.

Please have available your system’s name, model number, serial number, and as much information as possible about your system’s problem before calling.

For callers outside the U.S. and Canada, please contact your local NECC sales provider.

NECC Information Services 8-3