Troubleshooting NN40140-500 | Nortel Networks SRG50 specs

88 Chapter 8 Troubleshooting

NN40140-500

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Nortel Networks SRG50 manual Troubleshooting NN40140-500

Contents

SRG50 Configuration Guide Copyright 2006-2008 Nortel Networks, All Rights Reserved SRG50 Configuration Guide Task List NN40140-500 Contents Fallback configuration Gatekeeper routing Glossary NN40140-500 Getting started About this guideAudience Acronyms Getting started Acronyms used in this guide Sheet 2 Symbols and conventions used in this guide Command line prompts on display telephonesGetting started Convention Example Used for Word in a special font shown Related publications Convention Example Used for How to get help Getting Help from the Nortel Web site Getting started NN40140-500 Features SRG 1.5 on BCM SRG50 400 SRG50 overview SRG50 creation BCM50 default IP addressesPort IP address Subnet mask BCM50 default user names and passwords SRG50 keycode activationTo activate the SRG keycode Click Load File SRG50 and BCM50 features comparison To reboot the systemClick Reboot BCM50 System To verify that the SRG has been successfully created Supported devices SRG50 overview Comparison of BCM50 and SRG50 Sheet 2 SRG50 terminology Sheet 1 SRG50 terminologyTerm Description Normal mode Coordination with the main office call serverSRG operating modes SRG50 overview SRG50 terminology Sheet 2 Normal mode Local mode Local mode SRG installation and configuration summary Automatic registration with the main office SRG50 overview Process map for installing and configuring an SRG Foundation configuration Configuration System IP SubsystemConfiguration Resources Application Resources Configuration Telephony Global Settings IP telephone configuration Task summary Dialing plan configuration VoIP trunk configurationConfiguration Telephony Sets All DNs Configuration Telephony Lines Target Lines Configuration Telephony Lines Active VoIP Lines Configuration Telephony Lines Active Physical Lines Redirection and call forward configuration Call routing configurationConfiguration Telephony Dialing Plan Routing Task summary NN40140-500 CS 1000 considerations CS 1000 and SRG terminology comparisonCS 1000 considerations Comparison of CS 1000 and SRG terms and contexts Sheet 1 AC1 Normal and local mode overview Survivability Recovery to normal mode Testing the telephone in local mode Vacant Number Routing VNR Virtual trunk capacityBandwidth management Adaptive Network Bandwidth Management Adbwm Network Bandwidth Management NbwmAlternative Call Routing ACR Bandwidth management configuration NBWM, ADBWM, To configure SRG for Nbwm and Adbwm To configure Alternative Call Routing with did trunks Ensure that the DN Type is Public Unknown Emergency Services Access ESA configuration To configure Emergency Services Access To configure on-site notification S1000 Main Office Settings Sheet 1 S1000 Main Office Settings panelCS 1000 information for the SRG S1000 Main Office Settings Sheet 2 To datafill the S1000 Main Office Settings panel CS 1000 considerations S1000 Main Office Settings Sheet 3MO Access Code Length Field Values Description Node ID IP telephones numbers and models IP telephones redirectionIP telephone numbers and models Sheet 1 S1000 IP Terminal Details panel SRG S1000 IP Terminal Details fields Sheet 1Field Values Description Hardware To enter the Motn and Buid To redirect the telephone to the main office call serverField Values Description Firmware Version Configuration settings for redirected IP Phones IP telephone settingsParameter Setting Firmware upgrade Firmware upgrade procedureSupported firmware Supported IP clients and firmware versions CS 1000 considerations NN40140-500 Registration password IP telephones setup and configurationTo set the IP telephone registration password IP telephones setup and configuration Password registration parameters IP telephone codec and jitter settings Local mode indicationTo change local mode indication Telephone DN records configuration To configure DN records for redirected IP telephones IP telephones setup and configuration Select the Capabilities and Preferences tab Model Button Received numbers configuration To map received numbers to the DN To configure Dhcp settings for SRG operation Dhcp settings configurationCall forwarding options Configuration settings for redirected phones Test Local ModeTo activate Test Local Mode Configuration settings for redirected IP telephones Features in local mode To exit Test Local Mode and return to Normal ModeReceiver volume Delayed ring transfer Emergency Services Support Alarm setHeld line reminder Language and Contrast IP telephones setup and configuration NN40140-500 Setting up the private VoIP network IP networking, SRG to WAN, main office to WAN Setting up the private VoIP network VoIP trunks Basic parameters Sheet 1 Basic parametersParameter Value Context Setting up the private VoIP network Basic parameters Sheet 2 Private dialing plan To enable Mcdn TAT Meridian Customer Defined Network Mcdn Main office QoS settings Sheet 1 QoS settings codec, jitter buffer, and related itemsMedia parameter Settings SIP settings To enter the QoS settings for VoIP trunks Modules panel, IP Trunks SRG50 Configuration Guide VoIP trunking configuration Fallback configurationTo enable fallback Network security To configure gatekeeper settings for H323 trunks Gatekeeper routing Outgoing calls configuration To configure routing for outgoing callsLine pools Call routing Select the Destination Codes tab Remote Access Package for VoIP trunks SRG Pstn accessTo configure remote access packages Pstn destination codes configuration To configure destination codes for the Pstn Main office information External attendant support Pstn access considerations Pstn access and analog devicesAnalog devices considerations Access to system features To configure the DNs for analog devicesPstn access and analog devices Select the Capabilities and Preferences tab Pstn access and analog devices NN40140-500 Troubleshooting IP telephone troubleshootingIP telephone troubleshooting Sheet 1 Issue / Problem Probable Cause / Solution Troubleshooting IP telephone troubleshooting Sheet 2 IP terminal detailsIP Terminal Details Sheet 1 Call Server Details Event Id Severity Type Comments Probable causes for redirection failure TroubleshootingIP Terminal Details Sheet 2 Troubleshooting fallback to local mode IP telephones manual redirectionTo manually redirect an IP telephone to the main office IP telephone firmware discrepancies Cannot clear alarms using an alarm set Troubleshooting NN40140-500 Normal mode Telephone features in normal and local modeLocal mode IP Phone 1110 in Local mode Telephone features in normal and local mode IP Phone 1140E in Local mode IP Phone 1120E in Local modeIntercom/Line IP Phone 2001 in Local mode IP Phone 2002 in Local mode IP Phone 2004 in Local mode IP Phone 2007 in Local mode IP Phone 2033 in Local mode ATA extension features IP 2050 Softphone in Local ModeFeature Activate Cancel Link key sequences Sheet 1 Link *3 Gatekeeper Gateway H.323 IP telephones Local mode GlossaryBranch office Call routing Dialing plan Normal mode QoS GlossaryMain office, main office call server Steering codes Index 100 101 102