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SRG50 manual Troubleshooting NN40140-500
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Troubleshooting
Alarm set
Password
BCM50 default IP addresses
Delayed ring transfer
SRG50 Configuration Guide
Firmware upgrade procedure
IP telephone settings
Recovery to normal mode
How to
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Chapter 8 Troubleshooting
NN40140-500
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Contents
SRG50 Configuration Guide
Copyright 2006-2008 Nortel Networks, All Rights Reserved
SRG50 Configuration Guide
Task List
NN40140-500
Contents
Fallback configuration Gatekeeper routing
Glossary
NN40140-500
Getting started
About this guide
Audience
Acronyms
Getting started Acronyms used in this guide Sheet 2
Symbols and conventions used in this guide
Command line prompts on display telephones
Getting started
Convention Example Used for Word in a special font shown
Related publications
Convention Example Used for
How to get help
Getting Help from the Nortel Web site
Getting started NN40140-500
Features SRG 1.5 on BCM SRG50 400
SRG50 overview
SRG50 creation
BCM50 default IP addresses
Port IP address Subnet mask
BCM50 default user names and passwords
SRG50 keycode activation
To activate the SRG keycode
Click Load File
SRG50 and BCM50 features comparison
To reboot the system
Click Reboot BCM50 System
To verify that the SRG has been successfully created
Supported devices
SRG50 overview Comparison of BCM50 and SRG50 Sheet 2
SRG50 terminology Sheet 1
SRG50 terminology
Term Description
Normal mode
Coordination with the main office call server
SRG operating modes
SRG50 overview SRG50 terminology Sheet 2
Normal mode
Local mode
Local mode
SRG installation and configuration summary
Automatic registration with the main office
SRG50 overview
Process map for installing and configuring an SRG
Foundation configuration
Configuration System IP Subsystem
Configuration Resources Application Resources
Configuration Telephony Global Settings
IP telephone configuration
Task summary
Dialing plan configuration
VoIP trunk configuration
Configuration Telephony Sets All DNs
Configuration Telephony Lines Target Lines
Configuration Telephony Lines Active VoIP Lines
Configuration Telephony Lines Active Physical Lines
Redirection and call forward configuration
Call routing configuration
Configuration Telephony Dialing Plan Routing
Task summary NN40140-500
CS 1000 considerations
CS 1000 and SRG terminology comparison
CS 1000 considerations
Comparison of CS 1000 and SRG terms and contexts Sheet 1
AC1
Normal and local mode overview
Survivability
Recovery to normal mode
Testing the telephone in local mode
Vacant Number Routing VNR
Virtual trunk capacity
Bandwidth management
Adaptive Network Bandwidth Management Adbwm
Network Bandwidth Management Nbwm
Alternative Call Routing ACR
Bandwidth management configuration NBWM, ADBWM,
To configure SRG for Nbwm and Adbwm
To configure Alternative Call Routing with did trunks
Ensure that the DN Type is Public Unknown
Emergency Services Access ESA configuration
To configure Emergency Services Access
To configure on-site notification
S1000 Main Office Settings Sheet 1
S1000 Main Office Settings panel
CS 1000 information for the SRG
S1000 Main Office Settings Sheet 2
To datafill the S1000 Main Office Settings panel
CS 1000 considerations S1000 Main Office Settings Sheet 3
MO Access Code Length
Field Values Description Node ID
IP telephones numbers and models
IP telephones redirection
IP telephone numbers and models Sheet 1
S1000 IP Terminal Details panel
SRG S1000 IP Terminal Details fields Sheet 1
Field Values Description
Hardware
To enter the Motn and Buid
To redirect the telephone to the main office call server
Field Values Description Firmware
Version
Configuration settings for redirected IP Phones
IP telephone settings
Parameter Setting
Firmware upgrade
Firmware upgrade procedure
Supported firmware
Supported IP clients and firmware versions
CS 1000 considerations NN40140-500
Registration password
IP telephones setup and configuration
To set the IP telephone registration password
IP telephones setup and configuration
Password registration parameters
IP telephone codec and jitter settings
Local mode indication
To change local mode indication
Telephone DN records configuration
To configure DN records for redirected IP telephones
IP telephones setup and configuration
Select the Capabilities and Preferences tab
Model Button
Received numbers configuration
To map received numbers to the DN
To configure Dhcp settings for SRG operation
Dhcp settings configuration
Call forwarding options
Configuration settings for redirected phones
Test Local Mode
To activate Test Local Mode
Configuration settings for redirected IP telephones
Features in local mode
To exit Test Local Mode and return to Normal Mode
Receiver volume
Delayed ring transfer
Emergency Services Support
Alarm set
Held line reminder
Language and Contrast
IP telephones setup and configuration NN40140-500
Setting up the private VoIP network
IP networking, SRG to WAN, main office to WAN
Setting up the private VoIP network
VoIP trunks
Basic parameters Sheet 1
Basic parameters
Parameter Value Context
Setting up the private VoIP network Basic parameters Sheet 2
Private dialing plan
To enable Mcdn TAT
Meridian Customer Defined Network Mcdn
Main office QoS settings Sheet 1
QoS settings codec, jitter buffer, and related items
Media parameter Settings SIP settings
To enter the QoS settings for VoIP trunks
Modules panel, IP Trunks SRG50 Configuration Guide
VoIP trunking configuration
Fallback configuration
To enable fallback
Network security
To configure gatekeeper settings for H323 trunks
Gatekeeper routing
Outgoing calls configuration
To configure routing for outgoing calls
Line pools
Call routing
Select the Destination Codes tab
Remote Access Package for VoIP trunks
SRG Pstn access
To configure remote access packages
Pstn destination codes configuration
To configure destination codes for the Pstn
Main office information
External attendant support
Pstn access considerations
Pstn access and analog devices
Analog devices considerations
Access to system features
To configure the DNs for analog devices
Pstn access and analog devices
Select the Capabilities and Preferences tab
Pstn access and analog devices NN40140-500
Troubleshooting
IP telephone troubleshooting
IP telephone troubleshooting Sheet 1
Issue / Problem Probable Cause / Solution
Troubleshooting IP telephone troubleshooting Sheet 2
IP terminal details
IP Terminal Details Sheet 1
Call Server Details Event Id Severity Type Comments
Probable causes for redirection failure
Troubleshooting
IP Terminal Details Sheet 2
Troubleshooting fallback to local mode
IP telephones manual redirection
To manually redirect an IP telephone to the main office
IP telephone firmware discrepancies
Cannot clear alarms using an alarm set
Troubleshooting NN40140-500
Normal mode
Telephone features in normal and local mode
Local mode
IP Phone 1110 in Local mode
Telephone features in normal and local mode
IP Phone 1140E in Local mode
IP Phone 1120E in Local mode
Intercom/Line
IP Phone 2001 in Local mode
IP Phone 2002 in Local mode
IP Phone 2004 in Local mode
IP Phone 2007 in Local mode
IP Phone 2033 in Local mode
ATA extension features
IP 2050 Softphone in Local Mode
Feature Activate Cancel
Link key sequences Sheet 1
Link *3
Gatekeeper Gateway H.323 IP telephones Local mode
Glossary
Branch office Call routing
Dialing plan
Normal mode QoS
Glossary
Main office, main office call server
Steering codes
Index
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