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| Chapter 8 Troubleshooting 85 | |
Table 18 IP Terminal Details (Sheet 2 of 2) |
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| Call Server |
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Details | Event Id | Severity | Type | Comments |
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DN:XXX, Normal Mode - | 57005 | Warning | All | The set has been redirected to the main office. |
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Set Redirected to Main |
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Office |
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DN:XXX, Local Mode - | 57006 | Warning | All | The redirection of the set is pending as the set |
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Redirection Pending (Set |
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| is on a call. |
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on call) |
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DN:XXX, Local Mode - | 57007 | Warning | S1000 | The firmware upgrade to the set is pending as |
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Firmware Upgrade |
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| the set is on a call. |
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Pending (Set on call) |
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DN:XXX, Local Mode - | 57008 | Warning | All | The set is not provisioned to be redirected. |
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Main Office Parameters |
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Not Provisioned. |
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DN:XXX, Invalid ID (1) - No | 57250 | Minor | S1000 | Indicates configuration problem. |
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endpoint in Gatekeeper |
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database |
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DN:XXX, Invalid ID (2) - ID | 57251 | Minor | S1000 | Indicates configuration problem. |
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unknown within the Call |
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Server |
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DN:XXX, Invalid ID (3) - | 57252 | Minor | S1000 | Indicates configuration problem. |
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Endpoint in Gatekeeper |
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database is Originating |
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Call Server |
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DN:XXX, Local Mode - Net | 57253 | Major | S1000 | Indicates either a configuration error, or a |
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Connect Server |
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| network connectivity error or the Net connect |
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Unreachable |
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| server has stopped. |
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DN:XXX, Local Mode - | 57500 | Major | All | Indicates either a configuration error, or a |
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Main Office TPS |
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| network connectivity error, or the MO TPS has |
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Unreachable |
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| stopped. |
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DN:XXX, Local Mode - | 57501 | Major | S1000 | Indicates firmware required by the main office |
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Firmware is not available |
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| is not available in the SRG. |
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on the SRG |
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SRG terminated | 57750 | Critical | All | Indicates that a critical error caused the SRG |
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unexpectedly. |
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| process to terminate. |
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Probable causes for redirection failure
The IP telephone registration to the main office call server can fail due to improper configuration or lack of WAN connectivity. When a registration failure occurs, the error code and description is shown in the status field for the IP telephone in the IP Terminal Details field (see IP terminal details on page 84); the IP telephone remains registered with the SRG in local mode operation.
Definitive causes for registration failure depend on the main office call server. These causes can include:
•The main office is unreachable.
•There is no endpoint configured for the user id or branch user id / TN combination.
