4100 Fax ENGLISH 15/1/97 9:38 am Page 69
You tried dialling with a One Touch key or an Auto Dial code but nothing happened. Make sure that something is programmed into the One Touch key or Auto Dial code you are using. Check the fax number to make sure it was entered correctly (see the Dial Directories chapter). When you are dialling with an Auto Dial code, be sure to press the Auto Dial key before you enter the code. If your fax machine has the Auto Start feature turned off, you will have to press the Start key before dialling will begin (see the chapter on Programming).
Your fax machine does not answer the phone or receive faxes. First check to see that the power cord is connected to the AC outlet. Also check the reception mode you are using. Your fax machine will not automatically receive faxes in manual answering mode [TEL]. See Setting the Answering Mode in the Installation chapter.
Your received documents are light or have verti- cal streaks on them and you are not out of toner. Gently wipe the lens surface of your fax machine’s LED array and then see if the machine works properly (refer to “Replacing the Toner Cartridge”). If your fax machine still does not work properly, remove the image drum unit (refer to “Replacing the Image Drum Unit”), tap the toner car- tridge, and slowly swing it
several times. Be careful not to let the toner leak from the cartridge. If this does not work, you may need to replace your image drum unit. Contact your dealer to get a replacement.
You set your fax machine for delayed transmis- sion but it did not send. Check the display to make sure that you have set your fax machine’s clock to the correct time. See Setting the Clock in the Installation chapter.
Your fax machine disconnected before you could answer a voice request. You must answer a voice request while the warbling tone is being emit- ted. When you hear the warbling tone, press the Voice Request Key after picking up your handset.
Your fax machine will not poll a remote fax machine. Call the person at the remote fax machine and make sure that they have loaded documents and set their fax machine in polling transmission mode.
Your fax machine is connected to a PBX and you can not dial out. You must enter your dial pre- fix before the telephone number for each number that you dial or program into your machine. Also, your fax machine must be programmed for PBX operation before it will work. See Connecting to a PBX in the Installation chapter.
Problem Solving 69
