9. Help
70 For assistance, please visit http://www.panasonic.com/consumersupport
Troubleshooting
9.3 When a function does not work, check here

9.3.1 Initial settings

9.3.2 General

Problem Cause & Solution
I cannot hear a dial tone. LThe telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 21).
LIf you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections.
LIf you connected the unit through a computer modem, connect the
unit directly to a telephone line jack.
I cannot make calls. LThe dialing mode setting may be wrong. Change the setting
(feature #120 on page 22).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 23).
Problem Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used
for faxes.
LIf you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 42).
The {PAUSE } button does
not function properly.
LIf this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
LDistinctive Ring is set (feature #430 on page 42).
The unit beeps. LThe memory reception alert of feature #437 is ON (page 63), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
LYou are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #434 on page 63).
The output tray becomes
full quickly or the
recording paper does not
stack properly on the
output tray.
LHigh humidity may cause the recording paper to curl. Try turning
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
FLB811-PFQX2307ZB-en.book Page 70 Thursday, February 16, 2006 3:57 PM