When a function does not work, check here | Panasonic KX-FLB811

9. Help

9.3 When a function does not work, check here

9.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L The telephone line cord is connected to the [EXT] jack on the unit.
	Connect to the [LINE] jack (page 21).
	L If you use a splitter/coupler to connect the unit, remove the
	splitter/coupler and connect the unit to the wall jack directly. If the
	unit operates properly, check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known
	working telephone. If the working telephone operates properly,
	contact our service personnel to have the unit repaired. If the
	working telephone does not operate properly, contact your
	telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you connected the unit through a computer modem, connect the
	unit directly to a telephone line jack.

I cannot make calls.	L The dialing mode setting may be wrong. Change the setting
	(feature #120 on page 22).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 23).

9.3.2 General

Problem	Cause & Solution
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used
they only hear a fax tone	for faxes.
and cannot talk.	L If you use a Distinctive Ring service, make sure you have set the
	same ring pattern assigned by the telephone company (page 42).

The {PAUSE} button does	L If this button is pressed during dialing, a pause will be inserted. If
not function properly.	pressed immediately after a dial tone is obtained, the last number
	dialed will be redialed.

The receiving mode does	L Distinctive Ring is set (feature #430 on page 42).
not function properly.

The unit beeps.	L The memory reception alert of feature #437 is ON (page 63), and
	the unit has a document in memory. Press {STOP} to stop the
	beeps, then see the displayed message instructions to solve the
	problem.

Whenever I try to retrieve	L You are probably entering {*} {#} {9}. This is the default setting
my voice mail messages, I	for the fax activation code. If you use a voice mail service, turn the
am interrupted by the fax	fax activation feature OFF or reprogram the activation code
tone.	(feature #434 on page 63).

The output tray becomes	L High humidity may cause the recording paper to curl. Try turning
full quickly or the	the paper over and re-inserting it. If the curl on the paper is heavy,
recording paper does not	please remove it from the output tray. If you still have this problem,
stack properly on the	contact our service personnel.
output tray.

70For assistance, please visit http://www.panasonic.com/consumersupport

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Panasonic KX-FLB811 manual When a function does not work, check here, Initial settings, General

Contents

Operating Instructions How to use the operating instructions Open Location of controls Directory EStop K Thank you for purchasing a Panasonic fax machine Energy StarTrademarks Copyright Important safety instructions Installation Laser radiation Fuser unitKX-FLB811 KX-FLB801 Toner cartridge For best performance Toner cartridge and drum unitDamage to the unit Poor print quality Improper Operation Static electricity Unit should not be exposed to direct sunlight Recording paperRoutine care Moving the unit Selecting the operation mode Fax Using the unit with an answeringDistinctive Ring service from your Using two or more phone numbers on a Cleaning the white plate Cleaning the document feederReplacing the toner cartridge Document jams Auto document Included accessories Part number*1 Quantity Accessory information Description of buttons Overview Front view Rear view E F G H Toner cartridge and drum unit Close the manual input tray 3 before opening the top cover Toner save feature Document trayOutput tray For KX-FLB811 users For KX-FLB801 users If the top part of the extender is detached If the extender is detached KX-FLB811 KX-FLB801 Using the paper input tray Recording paper Using the manual input tray Approx kg 4.4 lb Paper in Tray #2 For PC Printing Using the optional handset unit Using surge protectorsConnections Dialing mode Selecting the operation mode Fax/Copy/ScanSystem Setup Dialing Mode Adjusting volume Help function If you have subscribed to a Caller ID service Date and timeExample August 10, 2006 Press 08 10 Example 1015PM 12 hour clock entry 1. Press 10 Your logo ZOOM/QUICK Scan Menu SET FlashZoom Quick Scan Stop To select characters using V or To delete a characterTo erase all characters, press and hold To insert a character Your fax number Menu Stop SET FlashYour FAX no Press SET To delete a number Using the unit as a fax machine Entering the fax modeUsing the auto document feeder Sending a fax manually Using the scanner glass FAX SET Stop Quick Scan Start Document weight ExamplePAGES=01 Standard Dial Mode Storing one-touch dial itemDirectory Menu Stop For stations Storing navigator directory items Editing a stored itemErasing a stored item To delete a character/number Using stations Using navigator directoryFax auto redial If your unit does not send a fax Broadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memory To cancel broadcast transmission Sending the same document to pre-programmed parties Activating FAX only mode Activating TEL modeReceiving a fax automatically Auto answer on Receiving a fax manually Auto answer Using the unit with an answering machine Setting up the unit and an answering machineHow to receive faxes with the optional handset unit To stop receiving Fax activation code feature #434 on Activating the junk fax prohibitorStoring undesired callers Receiving a voice message and fax document in one call To display the junk fax prohibitor list To print the junk fax prohibitor listTo erase an item from the junk fax prohibitor list Caller ID service Viewing and calling back using caller informationHow Caller ID is displayed Menu Stop Caller ID Into the one-touch dial feature and navigator directory Storing caller informationErasing all caller information Erasing specific caller information Distinctive Ring service from your phone company Using two or more phone numbers on a single telephone lineActivating the Distinctive Ring feature Ring pattern Settings Programming the ring pattern assigned for fax Other triple ring short Short-long rings 1st ring 2nd ring Using the unit as a copy machine Entering the copy modeMaking a copy Copy Stop You can change the default resolution in feature #461 To stop copyingText For documents containing only text Copy Stop Start More copying features Using the scanner glassTo enlarge a document Original document Example Making 2 copies of a 4-page original document Collated pages Uncollated pages Connecting to a computer Installing Multi- Function StationCPU RAM Insert the included CD-ROM into your CD- ROM drive Important notice for Windows XP usersTo use the other unit with the computer To modify the software Using the unit as a printer Starting Multi-Function StationPrinting from Windows applications Transparencies Labels Envelopes Remove each envelope after printingPeel-off strip Multiple flaps Using the unit as a scanner Using Multi-Function ViewerSelect ViewerScan Multi-Function Viewer will appear Using other applications Operating the unit from your computerTo scan documents quickly Readiris OCR software Fax sending/receiving using Multi-Function Station Select Pcfax Panasonic KX FLB811/PCFAX Panasonic KX-FLB801 Changing the default output tray Confirming the status of the unitOther information KX- FLB811 only Receiving a fax into your computer Output tab To cancel programming To select features by using the navigator keyBasic Feature FAX Feature Copy Feature Programming Basic features Correct settingNormal default For normal contrast OFF default Deactivates this feature Fax features To cancel after programming, press Stop then SET You can also send a document using the scanner glass. PressSetting the Error On default You will hear connecting tones Feature/Code Selection On defaultEnter your code from 2 to 4 digits, using 0-9, * and # Default code is #9 Feature/Code Selection Receiving a fax into Recognize the connection, it will store a received documentMemory once, then transfer the data after recognition Connection Copy features To change the default resolution setting for copyingResolution Error messages Reports Error messages Display Display Cause & Solution Service personnel Paper. Install paper page 18Cable or the computer power cord is not connected correctly Recording paper is installed in the manual input tray when Wrong Paper Size paper. Use the appropriate size paper When a function does not work, check here Initial settingsGeneral Fax sending Fax receiving Receiving mode Auto Answer indicatorPaper is installed Documents automatically Pressing FAX Auto Answer Using an answering machine Copying Multi-Function Station If a power failure occurs Replacing the toner cartridge and the drum unit Toner LOW Toner Empty Remove the drum and toner unit 1 by holding the tabs Close the top cover until locked When the recording paper has jammed inside of the unit Recording paper jamWaste disposal method Display will show the following Remove the jammed paper Case Pull and hold the lever 1 to release the jammed paper When the recording paper is not fed into the unit properly Check Pick UP Input Tray #1Check Pick UP Input Tray #2 When the document has jammed near the document exit When the document has jammed near the document entranceDocument jams Auto document feeder Remove the jammed document 1 carefully Cleaning the white plate and glasses Disconnect the power cord Open the document coverWhite plate and scanner glasses Close the document cover Re-connect the power cord If the document cover comes off from the unit Lower glass Cleaning the document feeder rollers Help Reference lists and reports Specifications Recording paper weight Envelope sizeToner life % image area Drum life FCC and Other Information Responsible Party Limited Warranty FAX categories Parts LaborThermal Transfer Facsimile Laser Facsimile For In Limited Warranty product service Customer Services directory Customer Services Directory User record For your future referenceAttach your sales receipt here Activating Installing Navigator directory Sending faxes Index 100 101 102 103 No Extra Cost Panasonic FAX Advantage Program