9. Help
71
For assistance, please visit http://www.panasonic.com/consumersupport
9.3.3 Fax – sending9.3.4 Fax – receiving
I cannot operate the help
function, adjust volumes
or program the features.
LThe unit is set to the scan mode. Press {COPY} or {FAX} to switch
to the copy mode or fax mode. If you still have this problem, contact
our service personnel.
Problem Cause & Solution
Problem Cause & Solution
I cannot send documents. LThe telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 21).
LThe other party’s fax machine is busy or has run out of recording
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the
other party.
LThe other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 28).
I cannot send a fax
overseas.
LUse the overseas transmission mode (feature #411 on page 61).
LAdd two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted.
LIf your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the
extension telephone and try again.
The other party complains
that letters on their
received document are
not clear.
LTry copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
LThe original document is too dark or too light. Change the contrast
setting by pressing {CONTRAST}, then {V} or {^}, and try again.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
LThe glass or rollers are dirty with correction fluid, etc. Clean them
(page 84, 87). Please do not insert a document before correction
fluid has dried completely.
Problem Cause & Solution
I cannot receive
documents.
LYou may have subscribed to a voice mail service due to service
packs offered by your telephone company. Fax reception may not
be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate
voice mail service, or
– subscribe to a Distinctive Ring service (page 42).
LThe telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 21).
FLB811-PFQX2307ZB-en.book Page 71 Thursday, February 16, 2006 3:57 PM