9. Help

Problem

Cause & Solution

I cannot receive

L The receiving mode is set to TEL mode. Set to FAX ONLY mode by

documents automatically.

pressing {FAX AUTO ANSWER}.

 

L The time taken to answer the call is too long. Decrease the number

 

of rings before the unit answers a call (feature #210 on page 60).

 

L Make sure that the Distinctive Ring of feature #430 is set properly

 

(page 42). If you do not subscribe to the Distinctive Ring service

 

offered by your local telephone company, this feature should be

 

OFF.

 

 

The display shows

L The incoming call is not a fax. Change the receiving mode to TEL

CONNECTING...”, but

mode by pressing {FAX AUTO ANSWER}.

faxes are not received.

 

A blank sheet is ejected.

L The other party placed the document in their fax machine the

 

wrong way. Check with the other party.

 

 

The printing quality is

L If documents can be copied properly, the unit is working normally.

poor.

The other party may have sent a faint document or there may be

 

something wrong with the other party’s machine. Ask them to send

 

a clearer copy of the document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on.

 

Try turning the paper over.

 

L You may have used paper with a cotton and/or fiber content that is

 

over 20%, such as letterhead or resume paper.

 

L The remaining toner is low. Replace the toner cartridge (page 76).

 

L To check the drum life and quality, please print the printer test list

 

(page 89). If printing quality is still poor, replace the toner cartridge

 

and drum unit.

 

L The toner save mode is ON (feature #482 on page 60).

 

L The glass or rollers are dirty with correction fluid, etc. Clean them

 

(page 84, 87). Please do not insert a document before correction

 

fluid has dried completely.

 

 

The other party complains

L The memory is full of received documents due to a lack of

that they cannot send a

recording paper or a recording paper jam. Install paper (page 18)

document.

or clear the jammed paper (page 79).

 

L If feature #442 is set to ALWAYS(page 64), check the connection

 

between the computer and the unit.

 

L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER}

 

repeatedly to turn ON the {FAX AUTO ANSWER} indicator.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX

 

AUTO ANSWER} indicator.

 

L If you want to set TEL mode:

 

– press {FAX AUTO ANSWER} repeatedly to turn OFF the {FAX

 

AUTO ANSWER} indicator.

 

L The Distinctive Ring of feature #430 is activated (page 42).

 

 

I cannot receive

L Feature #442 is activated and the received fax documents are

documents even though

automatically transferred to the computer. View the received

paper is installed.

documents using the computer (page 56).

 

L Recording paper is installed in the manual input tray. Remove the

 

recording paper from the manual input tray.

 

 

72For assistance, please visit http://www.panasonic.com/consumersupport

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Image 74
Panasonic KX-FLB811 manual Documents automatically Pressing FAX Auto Answer, Display shows, Printing quality is, Poor