Troubleshooting | Paradyne 9123 instruction

Contents

6 Troubleshooting

H	Problem Indicators	6-2
H Resetting the Unit and Restoring Communication		6-3
	Resetting the Unit from the Control Menu	6-3
	Resetting the Unit By Cycling the Power	6-3
	Restoring Communication with a Misconfigured Unit	6-4
H Troubleshooting Management Link Feature		6-5
H LMI Packet Capture Utility Feature		6-5
	Viewing Captured Packets from the Menu-Driven User Interface . . .	6-6
H	Alarms	6-7
H Viewing the Trap Event Log		6-11
H	Troubleshooting Tables	6-11
	Device Problems	6-11
	Frame Relay PVC Problems	6-13
H	Tests Available	6-14
	Test Timeout Feature	6-15
H Starting and Stopping a Test		6-15
	Aborting All Tests	6-16
H	PVC Tests	6-17
	PVC Loopback	6-18
	Send Pattern	6-18
	Monitor Pattern	6-19
	Connectivity	6-19
H	Physical Tests	6-20
	Line Loopback	6-21
	Payload Loopback	6-22
	Repeater Loopback	6-23
	Send Line Loopback	6-24
	Data Channel Loopbacks on a Frame Relay Link	6-25
	Send and Monitor Pattern Tests	6-26
	DTE Loopback	6-27
H	IP Ping Test	6-28
H	Lamp Test	6-30

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July 2000

9123-A2-GB20-10

Image 6

Paradyne 9123 manual Troubleshooting

Contents

FrameSaver Flex Copyright E 2000 Paradyne Corporation All rights reserved Contents Configuration Security and Logins Troubleshooting Setting Up NetScout Manager Plus for FrameSaver Devices Index About This Guide Purpose and Intended AudienceDocument Organization Setting Up NetScout Manager Plus for FrameSaver Setting Up OpenLane for FrameSaver Devices. IdentifiesWhere installation and setup information is located and how Devices. Describes setup of the NetScout Manager Plus Product-Related Documents To indicate a hyperlink to additional information When viewing this manual online. Click onConventions Used Highlighted text About the FrameSaver Flex System OverviewSystem Overview FrameSaver Flex Feature Sets Feature Feature Set Basic Advanced Flex Flex SLV Basic Flex Features Models 9123-A1-211 9123-A1-213 Feature 9123-A1-221 9123-A1-223Maximum Number of PVCs and Management PVCs Supported Through Connections PVCs Dedicated Management PVCs July Advanced Flex SLV Features OpenLane SLM System NetScout Manager Plus and NetScout Probes About the FrameSaver Flex User Interface Basic Operation Procedure Logging On If your login was Then Main Menu SelectMain Menu Service Level Verification System Options Screen Work AreasScreen Format Description Navigating the Screens Keyboard KeysPress Function Keys Select For the screen Press Enter to Function Switching Between Screen Areas Selecting from a Menu Selecting a Field Entering InformationExample User Interface and Basic Operation Configuration Configuration Basic Configuration Configuration MenuConfiguration EDIT/DISPLAY Configuration Option Areas Configuration Option Area Description Accessing and Displaying Configuration Options Main Menu → Configuration Changing Configuration Options Configuration → PVC Connections Saving Configuration Options Using the Easy Install Feature Main Menu → Easy InstallEasy Install Screen Example If the selection is Unit is configured to operate Default Configuration → Data Ports → Dlci Records Setting Up So the Router Can Receive RIPEntering System Information Setting the System Clock Main Menu → Control → System Information Auto-Configuration Screen Example Setting Up Auto-ConfigurationMain Menu → Auto-Configuration AUTO-CONFIGURATION Selecting a Frame Relay Discovery Mode Main Menu → Auto-Configuration → Frame Relay Discovery ModeDiscovery Mode Configuration Description 9123-A2-GB20-10 July Automatically Removing a Circuit Setting Up Back-to-Back Operation Changing Operating ModeMain Menu → Control → Change Operating Mode Configuration Option Tables Configuring the Overall System System Frame Relay and LMI Options 1 Configuring Frame Relay and LMI for the SystemMain Menu → Configuration → System → Frame Relay and LMI LMI Behavior LMI Status Enquiry N1 Possible Settings 1, 2, 3, 4 System Frame Relay and LMI Options 2Traffic Policing LMI Heartbeat T1 Possible Settings 5, 10, 15, 20, 25 System Frame Relay and LMI Options 3 Configuring Service Level Verification Options Service Level Verification Options 1 Service Level Verification Options 2 SLV Timeout Clearing Event ThresholdSLV Packet Size bytes Configuring General System Options Main Menu → Configuration → System→ GeneralGeneral System Options Main Menu → Configuration → Network → Physical Configuring the Physical InterfacesConfiguring the Network Interface Network Physical Interface Options 1 Transmit Timing Network Physical Interface Options 2Bit Stuffing Network Initiated LLB Network Initiated PLB Network Initiated Dclb Possible Settings Disable, V.54&ANSINetwork Physical Interface Options 3 Ansi Performance Report Messages Network Physical Interface Options 4 Circuit Identifier Data Port Physical Interface Options 1 Configuring the User Data PortMain Menu → Configuration → Data Ports → Physical Transmit Clock Source Data Port Physical Interface Options 2 Monitor RTS ControlPort DTE Initiated Loopbacks Main Menu → Easy Install → Time Slot Assignment Screen Assigning Time Slots/Cross ConnectionsAssigning Frame Relay Time Slots to the Network Interface Time Slot Assignment Rule Frame Relay Network Time Slot Assignment Screen ExampleValue Meaning Frame Relay Network 1 Assignment Select Frame Relay Network Assignments Assigning the Synchronous Data Port to Network Time Slots Synchronous Data Port Assignment Screen ExampleSync Data Port Assignment Clearing Assignments Configuring Frame Relay for an Interface Interface Frame Relay Options 1 Interface Frame Relay Options 2 LMI Parameters Interface Frame Relay Options 3 Frame Relay DS0s Base Rate Dlci Type Possible Settings Standard, Multiplexed Manually Configuring Dlci RecordsMain Menu→ Configuration→ Network/Data Port→ Dlci Records Dlci Record Options 1 Committed Burst Size Bc Bits Dlci Record Options 2CIR bps Excess Burst Size Bits Dlci Record Options 3 Dlci PriorityOutbound Management Priority Configuring PVC Connections Main Menu → Configuration → PVC ConnectionsPVC Connection Options 1 Destination Dlci PVC Connection Options 2Destination Link Destination Edlci Setting Up Management and Communication Options Configuring Node IP Information Node IP Options 1 TS Access Management Link Node IP Options 2 TS Access Node IP Options 3 Configuring Management PVCs 10. Management PVC Options 1Name Primary Link Possible Settings Net1-FR1, Port-1, Clear 10. Management PVC Options 2Set DE 10. Management PVC Options 3 Primary DlciPrimary Edlci 11. General Snmp Management Options 1 Configuring General Snmp ManagementName 1 Access Snmp Management Configuring Telnet and/or FTP Session Support 11. General Snmp Management Options 212. Telnet and FTP Session Options 1 Inactivity Timeout 12. Telnet and FTP Session Options 2 Disconnect Time Minutes FTP Login Required12. Telnet and FTP Session Options 3 FTP Session 13. Snmp NMS Security Options Configuring Snmp NMS SecurityAccess Type NMS IP Validation Snmp Traps Configuring Snmp Traps14. Snmp Traps Options 1 Number of Trap Managers 14. Snmp Traps Options 2 Enterprise Specific Traps Link Traps Possible Settings Disable, Up, Down, Both 14. Snmp Traps Options 3Rmon Traps Configuring the Ethernet Port 15. Ethernet Port Options 1Interface Status 15. Ethernet Port Options 2 Proxy ARP Port Use Configuring the Communication Port16. Communication Port Options 1 Character Length Stop Bits Login Required16. Communication Port Options 2 Ignore Control Leads 16. Communication Port Options 3 16. Communication Port Options 4 RIP Dial-In Access Configuring the COM Port to Support an External ModemExternal Modem Commands 17. External Modem COM Port Options Configuration Security and Logins Limiting Access Controlling Asynchronous Terminal Access Set the configuration option Controlling External COM Port Device Access Controlling Telnet or FTP Access Limiting Telnet Access Limiting FTP Access Limiting Telnet or FTP Access Over the TS Management Link Controlling Snmp Access Disabling Snmp Access Assigning Snmp Community Names and Access Levels Limiting Snmp Access Through IP Addresses Creating a Login Main Menu → Control → Administer LoginsField Enter Modifying a Login Deleting a Login Operation and Maintenance Displaying System Information Main Menu → Status → IdentityView this field To find Viewing LEDs and Control Leads Main Menu → Status → Display LEDs and Control LeadsDisplay LEDs & Control Leads Screen LED Descriptions General Status LEDs 1 Label Indication Color What It Means General Status LEDs 2 Label Indication Color What It Means Network Interface LEDs Label Indication Color What It Means Additional Control Leads Label Indication What It Means Control Lead DescriptionsUser Data Port LED Label Indication Color What It Means Network Interface Device Messages Device Messages 1 What It Indicates What To Do Device Messages 2 What It Indicates What To Do See Changing Software Device Messages 3 What It Indicates What To Do Device Messages 4 What It Indicates What To Do Software Device Messages 5 What It Indicates What To Do Changes? prompt Status Information Status MenuStatus System and Test Status Messages Self-Test Results Messages Last System Reset Date and TimeLast System Reset Date and Time Self-Test Results Messages Health and Status Messages Health and Status Messages 1 What It Indicates Health and Status Messages 2 What It Indicates Frame relay link Health and Status Messages 3 What It Indicates Frame relay link 1, 2 Test Status Messages Test Status Messages 1 What It Indicates Main Menu → Status → LMI Reported DLCIs Network LMI-Reported DLCIs StatusTest Status Messages 2 What It Indicates LMI-Reported DLCIs Status Screen Example Network LMI-Reported DLCIs Status Field What It Indicates PVC Connection Status Screen Example PVC Connection StatusMain Menu → Status → PVC Connection Status 10. PVC Connection Status 1 Field 10. PVC Connection Status 2 Field What It Indicates Main Menu → Status → Timeslot Assignment Status → Network Time Slot Assignment StatusDisplaying Network Time Slot Assignments Network Timeslot Assignment Status Screen Example Cross Connect Status Field Indicates Bottom IP Routing Table Screen Example IP Routing TableMain Menu → Status → IP Routing Table 11. IP Routing Table Values 1 Column What It Indicates 11. IP Routing Table Values 2 Column What It Indicates Performance Statistics Menu Performance StatisticsMain Menu → Status → Performance Statistics Performance Statistics Performance Statistics → Frame Relay Clearing Performance StatisticsPerformance Statistics → Clear All Statistics Performance Statistics → ESF Line Service Level Verification Performance Statistics Average round trip latency is measured every SLV sampling Dlci Performance Statistics Main Menu → Status → Performance Statistics → Dlci13. Dlci Performance Statistics 1 What It Indicates 13. Dlci Performance Statistics 2 What It Indicates CIR&EIR Main Menu → Status → Performance Statistics → Frame Relay Frame Relay ErrorsFrame Relay Performance Statistics 14. Frame Relay Performance Statistics 1 What It Indicates Frame Relay Errors contd 14. Frame Relay Performance Statistics 2 What It IndicatesFrame Relay LMI Frame Relay Hdlc Errors 14. Frame Relay Performance Statistics 3 What It Indicates ESF Line Performance Statistics Main Menu → Status → Performance Statistics → ESF LineTo select intervals You must enter an interval or time on ESF Line Performance Statistics Screen Example ±LOFC±± Statistic What It Indicates UAS Ethernet Performance Statistics Main Menu → Status → Performance Statistics → Ethernet Trap Event Log Screen Example Trap Event LogMain Menu → Status → Trap Event Log Trap Event LOG FTP File Transfers Command Definition Dir directory Upgrading System Software If the message displayed is Then Determining Whether a Download Is Completed Changing Software Transferring Collected Data If retrieving Then Troubleshooting Problem Indicators Indicators See Resetting the Unit and Restoring Communication Resetting the Unit from the Control MenuResetting the Unit By Cycling the Power Restoring Communication with a Misconfigured Unit If selecting Following occurs Troubleshooting Management Link Feature LMI Packet Capture Utility FeatureMain Menu → Control → LMI Packet Capture Utility LMI Packet Capture Utility → Display LMI Trace Log LMI Trace Log ExampleLMI Trace LOG Alarms Alarm Conditions 1 What It Indicates What To Do Alarm Conditions 2 What It Indicates What To Do Operational appears Alarm Conditions 3 What It Indicates What To Do Alarm Conditions 4 What It Indicates What To Do Device Problems 1 Symptom Possible Cause Solutions Troubleshooting TablesDevice Problems Viewing the Trap Event Log Device Problems 2 Symptom Possible Cause Solutions With a Misconfigured Unit Frame Relay PVC Problems Frame Relay PVC Problems Symptom Possible Cause Solutions Tests Available Test Menu ExampleTest Test Timeout Feature When the status of a test is Only command available isStarting and Stopping a Test Aborting All Tests PVC Tests PVC Tests Screen ExampleNetwork PVC Tests Main Menu → Test → Network PVC Tests PVC LoopbackSend Pattern Main Menu → Test → Data Port PVC Tests Monitor Pattern Connectivity Physical Tests Physical Tests Screen Example Line Loopback Main Menu → Test → Network Physical Tests Payload Loopback Repeater Loopback Send Line Loopback Data Channel Loopbacks on a Frame Relay Link Send and Monitor Pattern Tests Qrss DTE Loopback Main Menu → Test → Data Port Physical Tests IP Ping Test Main Menu → Test → IP Ping Procedure Lamp Test Main Menu → Test → Lamp Test OpenLane Support of FrameSaver Devices OpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver Flex and SLV Support Ordering Flex SLV Activations To Find Your License Key Number Activation Certificate Administering and Managing Flex SLV Activations Entering an Activation Certificate Checking Activation Certificate Status Scheduling Activations Cancelling Scheduled Activations Accessing and Printing the Certificate Summary ReportChecking the Status of Scheduled Activations July Setting Up NetScout Manager Plus for FrameSaver Devices Properties AlarmsPreparation User history Configuring NetScout Manager Plus Procedure Adding SLV Alarms Using a Template Editing Alarms 9123-A2-GB20-10 July Adding SLV Alarms Manually Field Select or Enter Paradyne Creating History Files Procedure Installing the User-Defined History Files Dvuhist -f Dallas51 3 config 30 60 Dallas51k.udh Monitoring a DLCIs History Data July 9123-A2-GB20-10 July Monitoring the Agent Using NetScout Manager Plus Procedure Setting Up NetScout Manager Plus for FrameSaver Devices Setting Up Network Health for FrameSaver Devices Installation and Setup of Network Health Discovering FrameSaver Elements Configuring the Discovered Elements Grouping Elements for Reports About Service Level Reports Generating Reports for a GroupAbout At-a-Glance Reports Reports Applicable to Flex and SLV Devices About Trend ReportsPrinted Reports July 9123-A2-GB20-10 July Setting Up Network Health for FrameSaver Devices Menu Hierarchy Menus Menu Hierarchy Frame Relay Mode Status Auto-Configuration Easy Install Menu Hierarchy Leased Line Mode Data Ports Assignment Control Menu Hierarchy Snmp MIBs and Traps, Rmon Alarm Defaults MIB Support Downloading MIBs and Snmp Traps System Group mib-2 FrameSaver Units sysDescr systemFrameSaver Units sysObjectID system Physical Layer Interfaces Group mib-2Paradyne Indexes to the Interface Table ifTable Frame Relay Logical Layer NetScout Indexes to the Interface Table ifTable Rmon Logical LayerFor the DTE Standards Compliance for Snmp Traps Examples Table B-3. warmStart Trap What It Indicates Possible Cause Trap authenticationFailureTrap warmStart Variable-Binding Traps linkUp and linkDown Physical Sublayer MIB Physical Sublayer contd Logical Link Sublayer Traps enterprise-Specific DevHealthAndStatus SLVs devFrExt.mib Placeholder Traps RMON-Specific EventIndex EventDescription EventType EventCommunity Rmon Alarm and Event DefaultsEvent Defaults Rising Event Operation Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Dlci Alarm Defaults ± Paradyne Area Dlci Alarm Defaults ± NetScout Area Rx Dlci Link Object ID Cross-References Numeric Order 6.1.2.1.2.2.1 6.1.2.1.2.10.32.2.16.1.4.1.1795.2.24.2 6.1.4.1.1795.2.24.2.6.9.4 Dlci CIR Dlci EIR 6.1.4.1.1795.2.24.2.6.9.4.4.2 6.1.4.1.1795.2.24.2.6.9.4.5.2.1 6.1.4.1.1795.2.24.2.6.9.4.7.1 6.1.4.1.1795.2.24.2.6.9.4.10.3.1 6.1.2.1.10.32.2.1 Snmp MIBs and Traps, and Rmon Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Connectors, Cables, Pin Assignments Rear Panel T1 Network Interface T1 Network Cable Feature No -F1-500Canadian T1 Line Interface Cable Feature No -F1-510 Function Circuit Direction Pin Number COM Port Connector Signal Direction Pin # Standard EIA-232-D Crossover Cable Pin AT Command String To configure the modem to Standard V.35 Straight-through Cable Data Port ConnectorSignal Direction Pin Socket Ethernet Port Connector Connectors, Cables, and Pin Assignments Technical Specifications Ethernet Port COM PortT1 Network Interface Data Port Equipment List Description Model / Feature NumberFrameSaver Flex SLV Upgrade Equipment Cables Description Part Number Feature NumberOptional Features NMS Products Index Numbers IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9 IN-10