Manuals / Polycom / Car Audio and Video / Car Speaker

Polycom 1725-11530-200 Rev A1 manual ACD login / logout, ACD agent available / unavailable

Models: 1725-11530-200 Rev A1

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Administrator’s Guide - SoundPoint® IP / SoundStation® IP

Features

3.6.3 ACD login / logout

The phone allows ACD (Automatic Call Distribution) login and logout. This feature depends on support from a SIP server.

		Configuration file:	Turn this feature on or off.
		sip.cfg	• For more information, refer to 4.6.1.24 Feature <fea-
	Central		• For more information, refer to 4.6.1.24 Feature <fea-
	Central		ture/> on page 144.
	(boot
	(boot	Configuration file:	Enable this feature per registration.
	server)	Configuration file:	Enable this feature per registration.
		phone1.cfg	• For more information, refer to 4.6.2.1 Registration
			• For more information, refer to 4.6.2.1 Registration
			<reg/> on page 149.

		Web Server	None.
	Local	(if enabled)

		Local Phone User	None.
		Local Phone User	None.
		Interface

3.6.4 ACD agent available / unavailable

The phone supports ACD (Automatic Call Distribution) agent available and unavail- able. This feature depends on support from a SIP server.

		Configuration file:	Turn this feature on or off.
		sip.cfg	• For more information, refer to 4.6.1.24 Feature <fea-
	Central		• For more information, refer to 4.6.1.24 Feature <fea-
	Central		ture/> on page 144.
	(boot
	(boot	Configuration file:	Enable this feature per registration.
	server)	Configuration file:	Enable this feature per registration.
		phone1.cfg	• For more information, refer to 4.6.2.1 Registration
			• For more information, refer to 4.6.2.1 Registration
			<reg/> on page 149.

		Web Server	None.
	Local	(if enabled)

		Local Phone User	None.
		Local Phone User	None.
		Interface

3.6.5 Server Redundancy

The phone can be configured with multiple SIP servers, one primary and one or more backup. The phone will switch to a backup server when the current primary server fails. Backup server configuration can be static or can use advanced DNS methods. In

68	Copyright © 2006 Polycom, Inc.

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Polycom 1725-11530-200 Rev A1 manual ACD login / logout, ACD agent available / unavailable, Server Redundancy

Contents

Administrator’s Guide SoundPoint/SoundStation IP SIP Polycom, Inc Table of Contents Call Management Features Optimization Configuration Files Session Initiation Protocol SIP 163 Viii Copyright 2006 Polycom, Inc Overview Copyright 2006 Polycom, Inc Installation and Operation Installation ModelsInstallation Process Dhcp or Manual TCP/IP Setup Basic Network SetupPhones boot up in two phases Configuration File Local Parameter Provisioning File TransferSubnet mask IP gateway Sntp GMT offsetProtocol Specified 300 301, 430600 4000 Main Menu Local User Interface Setup MenusName Possible Values a Description Dhcp Menu Name Possible Description ValuesPossible Name Values Description Server Menu Name Possible Values DescriptionReset to Factory Defaults Ethernet MenuCentralized Configuration Application ConfigurationConfiguration Files Master configuration files contain six XML attributes Default Master Configuration FileApplication Configuration Files Category Description ExampleSetting Flash Parameters from Configuration Files Name Possible Values Description Name Possible Values Description Boot Server Deployment for the Phones Step Instructions Account-by-account basisStep Instructions Local Phone Configuration Passwords Management of File Encryption and DecryptionChanging the Key on the Phone Copyright 2006 Polycom, Inc Page Basic Features Call TimerCall Log Phone maintains a call log. The logCall Waiting Called Party IdentificationCalling Party Identification Missed Call NotificationConfigurable Feature Keys SoundPoint IP 300 and 301 Key Layout SoundPoint IP 430 Key LayoutSoundPoint IP 500 and 501 Key Layout SoundPoint IP 600 and 601 Key LayoutIP 500 IP 600 SoundPoint IP 4000 Key Layout Key ID IP 300Function Connected Party Identification Key ID IP 300Context Sensitive Volume Control Customizable Audio Sound EffectsAdministration Distinctive Incoming Call Treatment Message Waiting IndicationDistinctive Incoming Call Treatment Distinctive RingingDistinctive Call Waiting Do-Not-DisturbHandset, Headset, and Speakerphone Local Contact Directory Local Contact Directory File example Local Contact Directory File FormatElement Permitted Values Interpretation Local Digit Map Microphone Mute Multiple Line Keys per RegistrationMultiple Call Appearances Shared Call Appearances Line-seize subscription for mutual exclusion feature Bridged Line Appearances Figuration files or the local phone user interface should be Customizable Fonts and Indicators Busy Lamp FieldSoft Key-Driven User Interface Speed DialTime and Date Display Set the time and date display formats Automatic Off-hook Call Placement Call Management FeaturesIdle Display Animation Call Hold Call TransferThree-Way Conference, Local or Centralized Call Diversion Call Forward Directed Call Pick-upGroup Call Pick-up Call Park / RetrieveAudio Processing Features Low-Delay Audio Packet TransmissionJitter Buffer and Packet Error Concealment Last Call ReturnVoice Activity Detection Dtmf Tone Generation Acoustic Echo Cancellation AECDtmf Event RTP Payload Audio Codecs Following table summarizes the phone’s audio codec supportSample Effective AlgorithmPresence and Instant Messaging Features Background Noise Suppression BNSComfort Noise Fill Automatic Gain Control AGCInstant Messaging Localization FeaturesMultilingual User Interface Name Range +FF00 U+FFFFDownloadable Fonts Synthesized Call Progress TonesAdvanced Server Features Voice Mail IntegrationSoundPoint IP 500, 501, 600 and 601 instant mes Multiple Registrations Local ACD agent available / unavailable ACD login / logoutServer Redundancy DNS SIP Server Name Resolution Microsoft Office Live Communications Server 2005 IntegrationCentral Modify the sip.cfg configuration file as follows Configuration File ChangesModify the phone1.cfg configuration file as follows Optional Modify the sip.cfg configuration file as follows Accessory Internet Features Security FeaturesLocal User and Administrator Privilege Levels MicroBrowserIncoming Signaling Validation Custom CertificatesConfiguration File Encryption Administrator’s Guide SoundPoint IP / SoundStation IP Ethernet Switch Application Network SetupSoundPoint IP Switch Port Priorities Real-Time Transport Protocol PortsWorking with Network Address Translation Updating and Rebooting Manual Reboot Menu Option or Key Presses Centralized RebootPeriodic Polling For Upgrades Event LoggingIP TOS Audio Quality Issues and VLANsLog files uploaded in this manner are named Ieee 802.1p/Q Rtcp Support Configuration Files SIP Configuration sip.cfgProtocol volpProt Local localServer server Permitted Attribute ValuesPermitted Attribute Values TLS SDP SDP SIP SIPAttribute Values Attribute Values Permitted Attribute Values Default Interpretation InviteDefault Interpretation Request Validation requestValidation AttributeConference Setup conference Attribute Default Interpretation UesAttribute Permitted Values Default Interpretation Dial Plan dialplanDigit Map digitmap Routing routingLocalization localization Emergency emergencyMultilingual multilingual Permitted Attribute Values InterpretationDate and Time datetime Adding New LanguagesUser Preferences userpreferences Tones tones Attribute Permitted Default Interpretation ValuesDual Tone Multi-Frequency Dtmf All three blocks use the same chord set specification format Chord Sets chordsetsFollowing sampled audio Wave file .wav formats are supported Attribute Permitted Interpretation ValuesFollowing table, x is the sampled audio file number Attribute Permitted Values InterpretationPatterns patterns Sound Effects soundeffectsInstruction Meaning Example 104 Copyright 2006 Polycom, Inc Ringer pattern Number Default description Call Progress PatternsCall progress Use within phone Pattern number Ringer PatternsMiscellaneous Patterns Miscellaneous Use within phone Pattern numberRing type ringType Miscellaneous Pattern number Use within phoneVoice Coding Algorithms codecs Voice Settings voiceFollowing voice codecs are supported Codec Profiles profiles Volume Persistence volume Default Interpretation ValuesAttribute Default Gains gains112 Copyright 2006 Polycom, Inc Acoustic Echo Cancellation AEC Acoustic Echo Suppression AES Background Noise Suppression NS Automatic Gain Control AGCReceive Equalization Rxeq Transmit Equalization Txeq Voice Activity Detection VAD Quality of Service QOSEthernet Ieee 802.1p/Q Ethernet Call Control CallControl IP TOS IPOther Other 120 Copyright 2006 Polycom, Inc Attribute Permitted Values Default Basic TCP/IP TcpipNetwork Monitoring netMon Time Synchronization Sntp122 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 123 1.10.3 Port port 1.10.3.1Configuration cfg Call Handling Configuration callWeb Server Httpd Shared Calls shared Attribute Values Default Interpretation Hold, Local Reminder hold/localReminderDirectory directory Presence presence Fonts font501 Example of use1.15.2 IP500 font IP500 1.15.1 IP400 font IP4001.15.3 IP600 font IP600 Keys keys Following table lists the functions that are availablePlatform IP300/, IP400/, IP500/, IP600/ and IP4000 Bitmaps bitmapsBitmaps used by the phone are defined in this section Indicators indicators Classes Classes Assignments AssignmentsLEDs led Following table, x is the LED numberGraphic Icons gi/ IP300/, IP400/, IP500/, IP600/ and IP4000 Event Logging logging Level InterpretationThree formats are available for the event timestamp Basic Logging level/change/ and renderType Example Copyright 2006 Polycom, Inc 139 Security security These settings affect security aspects of the phoneScheduled Logging Parameters scheduled Password Lengths pwd/length Encryption encryptionProvisioning provisioning RAM Disk RAMdiskDelay delay Request requestFeature feature Finder finder Resource resourceQuotas quotas MicroBrowser microbrowser Idle Display idleDisplayMain Browser main Browser Limits limits148 Copyright 2006 Polycom, Inc Per-phone Configuration phone1.cfg Registration reg150 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 151 152 Copyright 2006 Polycom, Inc Calls call Automatic Off-hook Call Placement autoOffHookDo Not Disturb donotdisturb Missed Call Configuration serverMissedCall Diversion divertCalls can be automatically diverted when the phone is busy Forward All fwdBusy busy No Answer noanswerDo Not Disturb dnd Copyright 2006 Polycom, Inc 157 158 Copyright 2006 Polycom, Inc Message Waiting Indicator mwi Messaging msgNetwork Address Translation nat Attendant attendant Roaming Buddies roamingbuddiesRoaming Privacy roamingprivacy Basic Protocols RFC and Internet Draft SupportRequest Support TitleHeader Support Header SupportedCopyright 2006 Polycom, Inc 165 Response Support 4.1 1xx Responses Provisional4.2 2xx Responses Success Response Supported4.3 3xx Responses Redirection 4.4 4xx Responses Request Failure4.5 5xx Responses Server Failure Hold Implementation Reliability of Provisional ResponsesTransfer Third Party Call ControlProtocol Extensions Phone supports the following SIP protocol extensionsShared Call Appearance Signaling Or their successorsBridged Line Appearance Signaling Dialog for bridged line appearance subscribe and notifyAppendix Trusted Certificate Authority List174 Copyright 2006 Polycom, Inc Miscellaneous Administrative Tasks Adding a Background LogoModel Width Height Color Depth RGB Values Color DecimalConfiguration File Changes Third Party Software Attribution 178 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 179 Curl Copyright and Permission Notice