Busy Lamp Field | Polycom 1725-11530-200 Rev A1 manual

Administrator’s Guide - SoundPoint® IP / SoundStation® IP

Features

3.1.24 Busy Lamp Field

This feature is available on SoundPoint® IP 600 and 601 phones (with an attached Expansion Module) only.

The Busy Lamp Field (BLF) feature enhances support for a phone-based attendant console. It allows monitoring the hook status and remote party information of users through the busy lamp fields and displays on an attendant console phone.

Important

Do not use this feature with Microsoft® Office Live Communications Server 2005 feature (refer to 3.6.6 Microsoft® Office Live Communications Server 2005 Integration on page 69).

Important

Use this feature with TCPpreferred transport (refer to 4.6.1.1.2 Server <server/> on page 85 and 4.6.1.1.4.1 Outbound Proxy <outboundProxy/> on page 90).

		Configuration file:	None.
		sip.cfg
	Central
	Central	Configuration file:	Specify the list SIP URI and index of the registration
	(boot	Configuration file:	Specify the list SIP URI and index of the registration
	server)	phone1.cfg	which will be used to send a SUBSCRIBE to the list SIP
			URI specified in attendant.uri.
			• For more information, refer to 4.6.2.7 Attendant
			<attendant/> on page 161.

		Web Server	None.
	Local	(if enabled)

		Local Phone User	None.
		Local Phone User	None.
		Interface

3.1.25 Customizable Fonts and Indicators

The phone’s user interface can be customized by changing the fonts and graphic icons used on the display and the LED indicator patterns. Pre-existing fonts embedded in the software can be overwritten or new fonts can be downloaded. The bitmaps and bitmap

Copyright © 2006 Polycom, Inc.

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Polycom 1725-11530-200 Rev A1 manual Busy Lamp Field, Customizable Fonts and Indicators

Contents

Administrator’s Guide SoundPoint/SoundStation IP SIP Polycom, Inc Table of Contents Call Management Features Optimization Configuration Files Session Initiation Protocol SIP 163 Viii Copyright 2006 Polycom, Inc Overview Copyright 2006 Polycom, Inc Installation Models Installation and Operation Installation Process Dhcp or Manual TCP/IP Setup Basic Network SetupPhones boot up in two phases Sntp GMT offset Configuration File Local ParameterProvisioning File Transfer Subnet mask IP gateway Protocol Specified 300 301, 430600 4000 Main Menu Local User Interface Setup MenusName Possible Values a Description Name Possible Description Values Dhcp Menu Possible Name Values Description Name Possible Values Description Server Menu Ethernet Menu Reset to Factory Defaults Centralized Configuration Application ConfigurationConfiguration Files Default Master Configuration File Master configuration files contain six XML attributes Category Description Example Application Configuration Files Setting Flash Parameters from Configuration Files Name Possible Values Description Name Possible Values Description Boot Server Deployment for the Phones Account-by-account basis Step Instructions Step Instructions Local Phone Configuration Management of File Encryption and Decryption Passwords Changing the Key on the Phone Copyright 2006 Polycom, Inc Page Phone maintains a call log. The log Basic FeaturesCall Timer Call Log Missed Call Notification Call WaitingCalled Party Identification Calling Party Identification Configurable Feature Keys SoundPoint IP 430 Key Layout SoundPoint IP 300 and 301 Key Layout SoundPoint IP 600 and 601 Key Layout SoundPoint IP 500 and 501 Key Layout IP 500 IP 600 SoundPoint IP 4000 Key Layout Key ID IP 300Function Key ID IP 300 Connected Party Identification Customizable Audio Sound Effects Context Sensitive Volume Control Distinctive Ringing Administration Distinctive Incoming Call TreatmentMessage Waiting Indication Distinctive Incoming Call Treatment Do-Not-Disturb Distinctive Call Waiting Handset, Headset, and Speakerphone Local Contact Directory Local Contact Directory File example Local Contact Directory File FormatElement Permitted Values Interpretation Local Digit Map Multiple Line Keys per Registration Microphone Mute Multiple Call Appearances Shared Call Appearances Line-seize subscription for mutual exclusion feature Bridged Line Appearances Figuration files or the local phone user interface should be Busy Lamp Field Customizable Fonts and Indicators Speed Dial Soft Key-Driven User Interface Time and Date Display Set the time and date display formats Automatic Off-hook Call Placement Call Management FeaturesIdle Display Animation Call Transfer Call Hold Three-Way Conference, Local or Centralized Directed Call Pick-up Call Diversion Call Forward Call Park / Retrieve Group Call Pick-up Last Call Return Audio Processing FeaturesLow-Delay Audio Packet Transmission Jitter Buffer and Packet Error Concealment Voice Activity Detection Dtmf Tone Generation Acoustic Echo Cancellation AECDtmf Event RTP Payload Algorithm Audio CodecsFollowing table summarizes the phone’s audio codec support Sample Effective Automatic Gain Control AGC Presence and Instant Messaging FeaturesBackground Noise Suppression BNS Comfort Noise Fill Instant Messaging Localization FeaturesMultilingual User Interface +FF00 U+FFFF Name Range Synthesized Call Progress Tones Downloadable Fonts Voice Mail Integration Advanced Server Features SoundPoint IP 500, 501, 600 and 601 instant mes Multiple Registrations Local ACD agent available / unavailable ACD login / logoutServer Redundancy Microsoft Office Live Communications Server 2005 Integration DNS SIP Server Name Resolution Central Modify the sip.cfg configuration file as follows Configuration File ChangesModify the phone1.cfg configuration file as follows Optional Modify the sip.cfg configuration file as follows MicroBrowser Accessory Internet FeaturesSecurity Features Local User and Administrator Privilege Levels Custom Certificates Incoming Signaling Validation Configuration File Encryption Administrator’s Guide SoundPoint IP / SoundStation IP Real-Time Transport Protocol Ports Ethernet SwitchApplication Network Setup SoundPoint IP Switch Port Priorities Working with Network Address Translation Updating and Rebooting Event Logging Manual Reboot Menu Option or Key PressesCentralized Reboot Periodic Polling For Upgrades IP TOS Audio Quality Issues and VLANsLog files uploaded in this manner are named Ieee 802.1p/Q Rtcp Support SIP Configuration sip.cfg Configuration Files Permitted Attribute Values Protocol volpProtLocal local Server server Permitted Attribute Values TLS SIP SIP SDP SDP Attribute Values Attribute Values Invite Permitted Attribute Values Default Interpretation Request Validation requestValidation Attribute Default Interpretation Default Interpretation Ues Conference Setup conference Attribute Routing routing Attribute Permitted Values Default InterpretationDial Plan dialplan Digit Map digitmap Emergency emergency Localization localization Permitted Attribute Values Interpretation Multilingual multilingual Adding New Languages Date and Time datetime User Preferences userpreferences Tones tones Attribute Permitted Default Interpretation ValuesDual Tone Multi-Frequency Dtmf Chord Sets chordsets All three blocks use the same chord set specification format Attribute Permitted Interpretation Values Following sampled audio Wave file .wav formats are supported Attribute Permitted Values Interpretation Following table, x is the sampled audio file number Patterns patterns Sound Effects soundeffectsInstruction Meaning Example 104 Copyright 2006 Polycom, Inc Ringer Patterns Ringer pattern Number Default descriptionCall Progress Patterns Call progress Use within phone Pattern number Miscellaneous Use within phone Pattern number Miscellaneous Patterns Miscellaneous Pattern number Use within phone Ring type ringType Voice Coding Algorithms codecs Voice Settings voiceFollowing voice codecs are supported Codec Profiles profiles Default Interpretation Values Volume Persistence volume Gains gains Attribute Default 112 Copyright 2006 Polycom, Inc Acoustic Echo Cancellation AEC Acoustic Echo Suppression AES Automatic Gain Control AGC Background Noise Suppression NS Receive Equalization Rxeq Transmit Equalization Txeq Voice Activity Detection VAD Quality of Service QOSEthernet Ieee 802.1p/Q Ethernet Call Control CallControl IP TOS IPOther Other 120 Copyright 2006 Polycom, Inc Time Synchronization Sntp Attribute Permitted Values DefaultBasic TCP/IP Tcpip Network Monitoring netMon 122 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 123 1.10.3.1 1.10.3 Port port Configuration cfg Call Handling Configuration callWeb Server Httpd Shared Calls shared Hold, Local Reminder hold/localReminder Attribute Values Default Interpretation Directory directory Fonts font Presence presence Example of use 501 1.15.2 IP500 font IP500 1.15.1 IP400 font IP4001.15.3 IP600 font IP600 Following table lists the functions that are available Keys keys Platform IP300/, IP400/, IP500/, IP600/ and IP4000 Bitmaps bitmapsBitmaps used by the phone are defined in this section Indicators indicators Assignments Assignments Classes Classes LEDs led Following table, x is the LED numberGraphic Icons gi/ IP300/, IP400/, IP500/, IP600/ and IP4000 Level Interpretation Event Logging logging Three formats are available for the event timestamp Basic Logging level/change/ and renderType Example Copyright 2006 Polycom, Inc 139 Security security These settings affect security aspects of the phoneScheduled Logging Parameters scheduled Encryption encryption Password Lengths pwd/length RAM Disk RAMdisk Provisioning provisioning Request request Delay delay Feature feature Finder finder Resource resourceQuotas quotas Idle Display idleDisplay MicroBrowser microbrowser Browser Limits limits Main Browser main 148 Copyright 2006 Polycom, Inc Registration reg Per-phone Configuration phone1.cfg 150 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 151 152 Copyright 2006 Polycom, Inc Calls call Automatic Off-hook Call Placement autoOffHookDo Not Disturb donotdisturb Diversion divert Missed Call Configuration serverMissedCall No Answer noanswer Calls can be automatically diverted when the phone is busyForward All fwd Busy busy Do Not Disturb dnd Copyright 2006 Polycom, Inc 157 158 Copyright 2006 Polycom, Inc Messaging msg Message Waiting Indicator mwi Network Address Translation nat Roaming Buddies roamingbuddies Attendant attendant Roaming Privacy roamingprivacy Title Basic ProtocolsRFC and Internet Draft Support Request Support Header Supported Header Support Copyright 2006 Polycom, Inc 165 Response Supported Response Support4.1 1xx Responses Provisional 4.2 2xx Responses Success 4.4 4xx Responses Request Failure 4.3 3xx Responses Redirection 4.5 5xx Responses Server Failure Third Party Call Control Hold ImplementationReliability of Provisional Responses Transfer Phone supports the following SIP protocol extensions Protocol Extensions Or their successors Shared Call Appearance Signaling Dialog for bridged line appearance subscribe and notify Bridged Line Appearance Signaling Trusted Certificate Authority List Appendix 174 Copyright 2006 Polycom, Inc RGB Values Color Decimal Miscellaneous Administrative TasksAdding a Background Logo Model Width Height Color Depth Configuration File Changes Third Party Software Attribution 178 Copyright 2006 Polycom, Inc Copyright 2006 Polycom, Inc 179 Copyright and Permission Notice Curl