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Polycom VVX 300 and 310 Business Media Phones User Guide
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VVX 300
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Password
Updating the Default Channel
Administrative Tasks
Warranty
Updating Phone Configuration
Setting Up Conference Calls
Adjusting the Volume of Pages
Operating Ambient Temperatures
How to
What is
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Polycom® VVX® 300 and 310 Business Media Phones User Guide
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Contents
Polycom VVX 300 and 310 Business Media Phones
Polycom VVX 300 and 310 Business Media Phones User Guide
Trademarks
Disclaimer
Limitation of Liability
Contents
Using Advanced Features
Receiving Pages When You’re Not in an Active Call
Getting Help
End-User License Agreement for Polycom Software
Page
How to Use this Guide
Who Should Read this Guide?
Conventions Used in this Guide
Terms and Writing Conventions
About This Guide
Information Elements
Related Documents
Typographic Conventions
Setup and maintenance documents
Getting Started
Phone Keys and Hardware
Phone Views
To change views
Web Info Attaching Phone Hardware
Troubleshooting Why Can’t I Access a Certain View?
Home View
Lines View
Understanding Phone Icons and Status Indicators
Calls View
Light grey-Held call
Navigating Your Phone Interface
If you want to… Do this…
Entering Data and Updating Fields
Using the Dialpad Keys on the Phone Console
Web Info How to Register Your Phone
Registering the Phone
Configuring Your Phone Using the Web Configuration Utility
To access the Web Configuration Utility for your phone
Web Info Using the Utility
Using Basic Features
How Your Phone Handles Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
Answering Another Call
Answering on a Shared Line
To enable your phone to automatically answer calls
Managing Multiple Calls
Answering Calls Automatically
Placing Calls
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer, do one of the following
To call from the Dialer
Placing Calls from Favorites, Recent Calls, and Directories
Redialing Numbers
To call from the Recent Calls list
To call from your Favorites list
Using Headsets
Ending Calls
To redial a number
Enabling Headset Memory Mode
To enable Headset Memory Mode
Web Info More Information About Headsets
Responding to Incoming Calls
During Calls
Ignoring Incoming Calls
Rejecting Incoming Calls
Forwarding Incoming Calls to Another Person
Holding Calls
Transferring Calls
To hold a call
To resume a held call
Setting Up and Handling Conference Calls
Setting Up Conference Calls
To set up a conference call
To perform a blind transfer
Power Tip How to Quickly Set Up a Conference
Holding and Resuming Conference Calls
To place a conference call on hold
To resume a held conference call
Ending Conference Calls
Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
Forwarding All Calls to Another Person
To disable call forwarding
To forward all calls to another person
Using Do Not Disturb
Rejecting Calls from a Contact
Diverting Calls from a Contact to Another Person
To divert incoming calls from a contact to another person
Troubleshooting Why Doesn’t the DND Icon Display?
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for a particular line
Listening to Voicemail
To toggle Do Not Disturb on and off
Viewing Recent Calls
To listen to voicemail messages
To view your Recent Calls list
To manage a call record
To customize the list
Working with Your Contact Directory
To remove all calls from the list
To view your Contact Directory
To view contact information
To search for a contact
To dial a contact
To add a contact
Polycom VVX 300 and 310 Business Media Phones User Guide
To update a contact’s information
Working with a Corporate Directory
To delete a contact
To view the Corporate Directory
Power Tip Saving Corporate Directory Search Results
To search the Corporate Directory
To dial a Corporate Directory contact
To add a contact to your local Contact Directory
Controlling What is Heard
Updating the Incoming Call Ringtone
Updating a Contact’s Ringtone
To select a ringtone for a contact
Changing the Speaker Volume
Changing the Ringer Volume
Choosing Where You Hear Sound Effects
Managing Favorites
To see your Favorites
Working with Shared Lines
To make a contact a Favorite
To quickly call a Favorite
To reorder your Favorites
Shared Line Icon and Status Status Indicator
Page
Using Advanced Features
Using Buddy Lists
Updating Your Status
Setting Up and Managing a Buddy List
To update your presence setting
To update your Buddy list
Power Tip Dialing Buddies
Power Tip How to Access Your Blocked and Watcher Lists
Blocking Contacts from Viewing Your Status
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
Integrating with Microsoft Lync Server
Using the Browser
Navigating the Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
Push-to-Talk Mode
Sending and Receiving PTT Broadcasts
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Ending PTT Broadcasts
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Updating the Default Channel
Updating Channel Subscriptions
Group Paging Mode
Sending and Receiving Pages
To send a
Timesaver Automatically Sending a
Adjusting the Volume of Pages
Receiving Pages
Changing Where Pages are Played
Updating the Default Paging Group
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
Using the Calendar
To allow or disallow pages to play during an active call
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Opening and Closing the Calendar
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
Navigating Day View
Navigating Meeting View
Working with Meeting Reminders
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
To join a meeting from a meeting reminder
Using a Mouse and Keyboard with Your Phone
Using Your Computer’s Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To join a meeting from Meeting view
To quit Polycom Desktop Connector
Press this on your To do this on your phone… Keyboard…
Open Directories
Logging into Phones
Logging In and Out of a Phone
Placing Calls from Phones that are in the Logged-Out State
To log in to a phone
To log out of a phone
Changing Your Password
To change your user password
Locking the Phone
About Your User Password
Locking and Unlocking Your Phone
To lock your phone
Calling and Answering from a Locked Phone
To unlock your phone
To call an authorized number from a locked phone
Timesaver a Quick Way to Lock Your Phone
Accessing Features with Your Login Credentials
To re-submit or enter your login credentials
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Page
To adjust the contrast on the phone display
Changing the Language on Your Phone
Changing the Display Contrast
To change the language
To update the time and date display
To enable or disable the time and date display
Changing the Time and Date Display
To change the Backlight Timeout
Changing the Backlight
To change the backlight intensity
Using One of Your Own Pictures as the Background Picture
Changing the Phone’s Background Picture
Changing the Background Picture
To change the background picture
Setting Up a Screen Saver
Displaying Screen Savers
Click + adjacent to Add a new background image
To set up a screen saver
To disable the Screen Saver setting
Interrupting and Disabling Screen Savers
To view a detailed list of phone issues
Investigating Phone Warnings
Restarting the Phone
Updating Phone Configuration
Testing Phone Hardware
To update your phone’s configuration
Audio Diagnostics
Administrative Tasks
Page
Getting Help
Polycom Community
Page
Service Agreements
Polycom Limited Warranty and Limitation Liability
Governing Law
Limitations of Liability
Warranty Exclusive
Exclusions
Safety, Compliance, and Disposal Information
Industry Canada IC
CE and Vcci Mark CE Mark R & TTE Directive EU only
Copyright, Safety, and Regulatory Notices
Echo Cancellation
Russian Compliance
New Zealand Telepermit
PTC General Warning
Operating Ambient Temperatures
Australia
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Polycom VVX 300 and 310 Business Media Phones User Guide
End-User License Agreement for Polycom Software
Support Services
Upgrades
Limitation of Liability
USA
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