Holding Calls, Transferring Calls, To hold a call | Polycom VVX 300

Chapter 2: Using Basic Features

Holding Calls

You can place any active call on hold. A held call displays in Calls and Lines view as follows:

To hold a call:

•From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

•Do one of the following:

○From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed.

or

○From Calls view, use the up and down arrow keys to highlight the call, and press Resume.

Transferring Calls

When you transfer a call to another person, you have the option to talk to the person before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to.

To transfer a call:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, place a call to the person you want to transfer the call to.

3When you hear the ring-back sound, press Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, connect and talk with the person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.

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Polycom VVX 300 manual Holding Calls, Transferring Calls, To hold a call, To resume a held call, To transfer a call

Contents

Polycom VVX 300 and 310 Business Media Phones Limitation of Liability Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks Disclaimer Contents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this Guide Terms and Writing Conventions Conventions Used in this Guide About This Guide Information Elements Typographic Conventions Related Documents Setup and maintenance documents Phone Keys and Hardware Getting Started Web Info Attaching Phone Hardware Phone ViewsTo change views Home View Troubleshooting Why Can’t I Access a Certain View? Lines View Light grey-Held call Understanding Phone Icons and Status IndicatorsCalls View If you want to… Do this… Navigating Your Phone Interface Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your Phone Web Info Using the Utility Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone How Your Phone Handles Calls Using Basic Features Answering Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering on a Shared Line Answering Another Call Answering Calls Automatically To enable your phone to automatically answer callsManaging Multiple Calls Calling from the Dialer Placing Calls To call from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls list To redial a number Using HeadsetsEnding Calls Responding to Incoming Calls Enabling Headset Memory ModeTo enable Headset Memory Mode Web Info More Information About Headsets Forwarding Incoming Calls to Another Person During CallsIgnoring Incoming Calls Rejecting Incoming Calls To resume a held call Holding CallsTransferring Calls To hold a call To perform a blind transfer Setting Up and Handling Conference CallsSetting Up Conference Calls To set up a conference call To resume a held conference call Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To place a conference call on hold Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls into Two Held Calls Forwarding All Calls to Another Person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another person To disable call forwarding To divert incoming calls from a contact to another person Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another Person Troubleshooting Why Doesn’t the DND Icon Display? To toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Listening to Voicemail To view your Recent Calls list Viewing Recent CallsTo listen to voicemail messages To customize the list To manage a call record To view your Contact Directory Working with Your Contact DirectoryTo remove all calls from the list To add a contact To view contact informationTo search for a contact To dial a contact Polycom VVX 300 and 310 Business Media Phones User Guide To view the Corporate Directory To update a contact’s informationWorking with a Corporate Directory To delete a contact To add a contact to your local Contact Directory Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To dial a Corporate Directory contact To select a ringtone for a contact Controlling What is HeardUpdating the Incoming Call Ringtone Updating a Contact’s Ringtone Managing Favorites Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects To see your Favorites To reorder your Favorites Working with Shared LinesTo make a contact a Favorite To quickly call a Favorite Shared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Setting Up and Managing a Buddy List Blocking Contacts from Viewing Your Status To update your Buddy listPower Tip Dialing Buddies Power Tip How to Access Your Blocked and Watcher Lists Monitoring Buddies Timesaver How to Quickly Unblock a Contact Integrating with Microsoft Lync Server Navigating the Main Browser Using the Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Receiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT Broadcasts Updating Channel Subscriptions Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default Channel Timesaver Automatically Sending a Group Paging ModeSending and Receiving Pages To send a Receiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group Subscriptions To allow or disallow pages to play during an active call Using the Calendar Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore? Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Working with Meeting Reminders Navigating Meeting View To join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into Phones To log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password To lock your phone About Your User PasswordLocking and Unlocking Your Phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phone To answer a call on a locked phone Accessing Features with Your Login CredentialsTo re-submit or enter your login credentials Troubleshooting What Happens if I Can’t Access Features? Page To change the language To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display Contrast Changing the Time and Date Display To update the time and date displayTo enable or disable the time and date display To change the backlight intensity To change the Backlight TimeoutChanging the Backlight To change the background picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture Changing the Background Picture Click + adjacent to Add a new background image Setting Up a Screen SaverDisplaying Screen Savers Interrupting and Disabling Screen Savers To set up a screen saverTo disable the Screen Saver setting Restarting the Phone To view a detailed list of phone issuesInvestigating Phone Warnings Audio Diagnostics Updating Phone ConfigurationTesting Phone Hardware To update your phone’s configuration Administrative Tasks Page Polycom Community Getting HelpPage Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Exclusions Warranty Exclusive Safety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada IC Copyright, Safety, and Regulatory Notices PTC General Warning Echo CancellationRussian Compliance New Zealand Telepermit Waste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HAC Polycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA