Chapter 2: Using Basic Features

Holding Calls

You can place any active call on hold. A held call displays in Calls and Lines view as follows:

To hold a call:

From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

Do one of the following:

From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed.

or

From Calls view, use the up and down arrow keys to highlight the call, and press Resume.

Transferring Calls

When you transfer a call to another person, you have the option to talk to the person before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to.

To transfer a call:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, place a call to the person you want to transfer the call to.

3When you hear the ring-back sound, press Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, connect and talk with the person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.

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Polycom VVX 300 manual Holding Calls, Transferring Calls, To hold a call, To resume a held call, To transfer a call