Polycom VVX 300 guide

Chapter 3: Using Advanced Features

Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields?

If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard will only work if the field has a flashing cursor.

When you use your mouse and keyboard with your phone, you can do the following:

•Use your keyboard to enter information on your phone screen.

•Use the number keys above the alphabetic characters to enter numeric information such as phone numbers. If you enable the Num Lock function on your keyboard, you can also use the numeric keypad on your keyboard.

•Copy information from your computer screen and paste it onto your phone screen, using your keyboard’s shortcuts to cut, copy, and paste. You can’t copy information from your phone screen and paste it onto your computer screen.

•Copy and paste information between fields on your phone screen by right-clicking the field, and choosing a clipboard command such as Cut (Ctrl+X), Copy (Ctrl+C), and/or Paste (Ctrl+V).

•Use your mouse pointer to highlight information on the phone.

•Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard.

•Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone.

•Use the Arrow keys to move within text fields.

•Hold Alt + Up Arrow key to increase the volume, and Alt + Down Arrow key to decrease the volume.

•Use the mouse scroll wheel to navigate through lists and menus.

Note: Placing Calls from Your Computer Keyboard

If you’re using PDC, you can’t place a call using New Call from Lines view. To place a call, select New Call from Home view, enter the phone number, and press New Call. Or, just enter the phone number and press New Call.

You can also use the function keys on your keyboard to save time and be more productive. The function keys are mapped to features on your phone, as shown in the following table.

Press this on your	To do this on your phone…
keyboard…

F1	Press the left-most soft key

65

Image 79

Polycom VVX 300 manual Press this on your To do this on your phone… Keyboard…

Contents

Polycom VVX 300 and 310 Business Media Phones Limitation of Liability Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks Disclaimer Contents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this Guide Terms and Writing Conventions Conventions Used in this Guide About This Guide Information Elements Typographic Conventions Related Documents Setup and maintenance documents Phone Keys and Hardware Getting Started To change views Phone ViewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View? Lines View Calls View Understanding Phone Icons and Status IndicatorsLight grey-Held call If you want to… Do this… Navigating Your Phone Interface Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your Phone To access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility How Your Phone Handles Calls Using Basic Features Answering Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering on a Shared Line Answering Another Call Managing Multiple Calls To enable your phone to automatically answer callsAnswering Calls Automatically Calling from the Dialer Placing Calls To display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls list Ending Calls Using HeadsetsTo redial a number Responding to Incoming Calls Enabling Headset Memory ModeTo enable Headset Memory Mode Web Info More Information About Headsets Forwarding Incoming Calls to Another Person During CallsIgnoring Incoming Calls Rejecting Incoming Calls To resume a held call Holding CallsTransferring Calls To hold a call To perform a blind transfer Setting Up and Handling Conference CallsSetting Up Conference Calls To set up a conference call To resume a held conference call Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To place a conference call on hold Splitting Conference Calls into Two Held Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To forward all calls to another person To disable call forwarding To divert incoming calls from a contact to another person Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another Person Troubleshooting Why Doesn’t the DND Icon Display? To toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Listening to Voicemail To listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list To customize the list To manage a call record To remove all calls from the list Working with Your Contact DirectoryTo view your Contact Directory To add a contact To view contact informationTo search for a contact To dial a contact Polycom VVX 300 and 310 Business Media Phones User Guide To view the Corporate Directory To update a contact’s informationWorking with a Corporate Directory To delete a contact To add a contact to your local Contact Directory Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To dial a Corporate Directory contact To select a ringtone for a contact Controlling What is HeardUpdating the Incoming Call Ringtone Updating a Contact’s Ringtone Managing Favorites Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects To see your Favorites To reorder your Favorites Working with Shared LinesTo make a contact a Favorite To quickly call a Favorite Shared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Setting Up and Managing a Buddy List Blocking Contacts from Viewing Your Status To update your Buddy listPower Tip Dialing Buddies Power Tip How to Access Your Blocked and Watcher Lists Monitoring Buddies Timesaver How to Quickly Unblock a Contact Integrating with Microsoft Lync Server Navigating the Main Browser Using the Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Receiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT Broadcasts Updating Channel Subscriptions Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default Channel Timesaver Automatically Sending a Group Paging ModeSending and Receiving Pages To send a Receiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group Subscriptions To allow or disallow pages to play during an active call Using the Calendar Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore? Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Working with Meeting Reminders Navigating Meeting View Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into Phones To log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phone To re-submit or enter your login credentials Accessing Features with Your Login CredentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To change the language To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display Contrast To enable or disable the time and date display To update the time and date displayChanging the Time and Date Display Changing the Backlight To change the Backlight TimeoutTo change the backlight intensity To change the background picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture Changing the Background Picture Displaying Screen Savers Setting Up a Screen SaverClick + adjacent to Add a new background image To disable the Screen Saver setting To set up a screen saverInterrupting and Disabling Screen Savers Investigating Phone Warnings To view a detailed list of phone issuesRestarting the Phone Audio Diagnostics Updating Phone ConfigurationTesting Phone Hardware To update your phone’s configuration Administrative Tasks Page Polycom Community Getting HelpPage Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Exclusions Warranty Exclusive Safety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada IC Copyright, Safety, and Regulatory Notices PTC General Warning Echo CancellationRussian Compliance New Zealand Telepermit Waste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HAC Polycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA