Answering Calls | Polycom VVX 300 instruction

Polycom® VVX® 300 and 310 Business Media Phones User Guide

During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you’re using the handset, you can switch

to headset mode by pressing , or switch to speakerphone mode by pressing .

When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected.

Troubleshooting: Why Doesn’t the Speakerphone Work?

If your speakerphone doesn’t work, your system administrator may have disabled it. You must handle calls using the handset or a headset. If your system administrator disables the speakerphone on your phone, Handsfree mode disabled appears on the screen after

you press .

Power Tip: Setting Up the Phone to Automatically Use Your Headset for All Calls

If you frequently use a headset, you can make the headset the default call path. To set this up, see Enabling Headset Memory Mode

Answering Calls

All incoming calls display in an Incoming Call window, as shown next.

To answer the call, do one of the following:

•To use the handset, pick up the handset.

•To use the speakerphone, press or press Answer.

•To use your headset, press .

If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in.

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Polycom VVX 300 manual Answering Calls, Troubleshooting Why Doesn’t the Speakerphone Work?

Contents

Polycom VVX 300 and 310 Business Media Phones Disclaimer Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks Limitation of Liability Contents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page How to Use this Guide Who Should Read this Guide? Conventions Used in this Guide Terms and Writing Conventions About This Guide Information Elements Related Documents Typographic Conventions Setup and maintenance documents Getting Started Phone Keys and Hardware Web Info Attaching Phone Hardware Phone ViewsTo change views Troubleshooting Why Can’t I Access a Certain View? Home View Lines View Light grey-Held call Understanding Phone Icons and Status IndicatorsCalls View Navigating Your Phone Interface If you want to… Do this… Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Web Info How to Register Your Phone Registering the Phone Web Info Using the Utility Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone Using Basic Features How Your Phone Handles Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically To enable your phone to automatically answer callsManaging Multiple Calls Placing Calls Calling from the Dialer To call from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites list To redial a number Using HeadsetsEnding Calls Web Info More Information About Headsets Enabling Headset Memory ModeTo enable Headset Memory Mode Responding to Incoming Calls Rejecting Incoming Calls During CallsIgnoring Incoming Calls Forwarding Incoming Calls to Another Person To hold a call Holding CallsTransferring Calls To resume a held call To set up a conference call Setting Up and Handling Conference CallsSetting Up Conference Calls To perform a blind transfer To place a conference call on hold Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To resume a held conference call Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls into Two Held Calls Forwarding All Calls to Another Person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To disable call forwarding To forward all calls to another person Diverting Calls from a Contact to Another Person Using Do Not DisturbRejecting Calls from a Contact To divert incoming calls from a contact to another person Troubleshooting Why Doesn’t the DND Icon Display? Listening to Voicemail Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line To toggle Do Not Disturb on and off To view your Recent Calls list Viewing Recent CallsTo listen to voicemail messages To manage a call record To customize the list To view your Contact Directory Working with Your Contact DirectoryTo remove all calls from the list To dial a contact To view contact informationTo search for a contact To add a contact Polycom VVX 300 and 310 Business Media Phones User Guide To delete a contact To update a contact’s informationWorking with a Corporate Directory To view the Corporate Directory To dial a Corporate Directory contact Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To add a contact to your local Contact Directory Updating a Contact’s Ringtone Controlling What is HeardUpdating the Incoming Call Ringtone To select a ringtone for a contact Choosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Managing Favorites To see your Favorites To quickly call a Favorite Working with Shared LinesTo make a contact a Favorite To reorder your Favorites Shared Line Icon and Status Status Indicator Page Using Advanced Features Using Buddy Lists Updating Your Status Setting Up and Managing a Buddy List To update your presence setting Power Tip How to Access Your Blocked and Watcher Lists To update your Buddy listPower Tip Dialing Buddies Blocking Contacts from Viewing Your Status Timesaver How to Quickly Unblock a Contact Monitoring Buddies Integrating with Microsoft Lync Server Using the Browser Navigating the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Entering Information in the Main Browser To send a PTT broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating Channel Subscriptions To send a Group Paging ModeSending and Receiving Pages Timesaver Automatically Sending a Adjusting the Volume of Pages Receiving Pages Updating Paging Group Subscriptions Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active Calls Using the Calendar To allow or disallow pages to play during an active call Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the Calendar Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Navigating Meeting View Working with Meeting Reminders To join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Starting and Stopping Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting view To quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging into Phones Logging In and Out of a Phone To log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password To lock your phone About Your User PasswordLocking and Unlocking Your Phone To call an authorized number from a locked phone Calling and Answering from a Locked PhoneTo unlock your phone Timesaver a Quick Way to Lock Your Phone To answer a call on a locked phone Accessing Features with Your Login CredentialsTo re-submit or enter your login credentials Troubleshooting What Happens if I Can’t Access Features? Page Changing the Display Contrast To adjust the contrast on the phone displayChanging the Language on Your Phone To change the language Changing the Time and Date Display To update the time and date displayTo enable or disable the time and date display To change the backlight intensity To change the Backlight TimeoutChanging the Backlight Changing the Background Picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture To change the background picture Click + adjacent to Add a new background image Setting Up a Screen SaverDisplaying Screen Savers Interrupting and Disabling Screen Savers To set up a screen saverTo disable the Screen Saver setting Restarting the Phone To view a detailed list of phone issuesInvestigating Phone Warnings To update your phone’s configuration Updating Phone ConfigurationTesting Phone Hardware Audio Diagnostics Administrative Tasks Page Getting Help Polycom CommunityPage Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of Liability Warranty Exclusive Exclusions Safety, Compliance, and Disposal Information Industry Canada IC CE and Vcci Mark CE Mark R & TTE Directive EU only Copyright, Safety, and Regulatory Notices New Zealand Telepermit Echo CancellationRussian Compliance PTC General Warning Hearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment Weee Polycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA