Using Advanced Features | Polycom VVX 300 guide

Polycom® VVX® 300 and 310 Business Media Phones User Guide
Responding to Incoming Calls	19
Ignoring Incoming Calls	20
Rejecting Incoming Calls	20
Forwarding Incoming Calls to Another Person	20
During Calls	20
Holding Calls	21
Transferring Calls	21
Setting Up and Handling Conference Calls	22
Setting Up Conference Calls	22
Holding and Resuming Conference Calls	23
Ending Conference Calls	24
Splitting Conference Calls into Two Held Calls	24
Managing Conference Call Participants	24
Changing the Way Calls are Answered	25
Forwarding All Calls to Another Person	25
Rejecting Calls from a Contact	27
Diverting Calls from a Contact to Another Person	27
Using Do Not Disturb	27
Using Do Not Disturb with Multiple Lines	29
Listening to Voicemail	29
Viewing Recent Calls	30
Working with Your Contact Directory	32
Working with a Corporate Directory	35
Controlling What is Heard	37
Updating the Incoming Call Ringtone	37
Updating a Contact’s Ringtone	37
Changing the Speaker Volume	38
Changing the Ringer Volume	38
Muting the Microphone	38
Choosing Where You Hear Sound Effects	38
Managing Favorites	38
Working with Shared Lines	40
Chapter 3: Using Advanced Features	43
Using Buddy Lists	43
Updating Your Status	44
Setting Up and Managing a Buddy List	45
Blocking Contacts from Viewing Your Status	46
Monitoring Buddies	47
Integrating with Microsoft Lync Server 2010	48
Using the Browser	49

iv

Image 4

Polycom VVX 300 manual Using Advanced Features

Contents

Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User Guide TrademarksDisclaimer Limitation of Liability Contents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page How to Use this Guide Who Should Read this Guide? Conventions Used in this Guide Terms and Writing Conventions About This Guide Information Elements Related Documents Typographic Conventions Setup and maintenance documents Getting Started Phone Keys and Hardware To change views Phone ViewsWeb Info Attaching Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home View Lines View Calls View Understanding Phone Icons and Status IndicatorsLight grey-Held call Navigating Your Phone Interface If you want to… Do this… Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Web Info How to Register Your Phone Registering the Phone To access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility Using Basic Features How Your Phone Handles Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering Calls Answering Another Call Answering on a Shared Line Managing Multiple Calls To enable your phone to automatically answer callsAnswering Calls Automatically Placing Calls Calling from the Dialer To display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer Placing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites list Ending Calls Using HeadsetsTo redial a number Enabling Headset Memory Mode To enable Headset Memory ModeWeb Info More Information About Headsets Responding to Incoming Calls During Calls Ignoring Incoming CallsRejecting Incoming Calls Forwarding Incoming Calls to Another Person Holding Calls Transferring CallsTo hold a call To resume a held call Setting Up and Handling Conference Calls Setting Up Conference CallsTo set up a conference call To perform a blind transfer Power Tip How to Quickly Set Up a Conference Holding and Resuming Conference CallsTo place a conference call on hold To resume a held conference call Splitting Conference Calls into Two Held Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To disable call forwarding To forward all calls to another person Using Do Not Disturb Rejecting Calls from a ContactDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another person Troubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple Lines To enable or disable Do Not Disturb for a particular lineListening to Voicemail To toggle Do Not Disturb on and off To listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list To manage a call record To customize the list To remove all calls from the list Working with Your Contact DirectoryTo view your Contact Directory To view contact information To search for a contactTo dial a contact To add a contact Polycom VVX 300 and 310 Business Media Phones User Guide To update a contact’s information Working with a Corporate DirectoryTo delete a contact To view the Corporate Directory Power Tip Saving Corporate Directory Search Results To search the Corporate DirectoryTo dial a Corporate Directory contact To add a contact to your local Contact Directory Controlling What is Heard Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone To select a ringtone for a contact Changing the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Managing Favorites To see your Favorites Working with Shared Lines To make a contact a FavoriteTo quickly call a Favorite To reorder your Favorites Shared Line Icon and Status Status Indicator Page Using Advanced Features Using Buddy Lists Updating Your Status Setting Up and Managing a Buddy List To update your presence setting To update your Buddy list Power Tip Dialing BuddiesPower Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your Status Timesaver How to Quickly Unblock a Contact Monitoring Buddies Integrating with Microsoft Lync Server Using the Browser Navigating the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Entering Information in the Main Browser Push-to-Talk Mode Sending and Receiving PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedUpdating the Default Channel Updating Channel Subscriptions Group Paging Mode Sending and Receiving PagesTo send a Timesaver Automatically Sending a Adjusting the Volume of Pages Receiving Pages Changing Where Pages are Played Updating the Default Paging GroupUpdating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the Calendar To allow or disallow pages to play during an active call Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the Calendar Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone Using Your Computer’s Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To join a meeting from Meeting view To quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging into Phones Logging In and Out of a Phone To log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Calling and Answering from a Locked Phone To unlock your phoneTo call an authorized number from a locked phone Timesaver a Quick Way to Lock Your Phone To re-submit or enter your login credentials Accessing Features with Your Login CredentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To adjust the contrast on the phone display Changing the Language on Your PhoneChanging the Display Contrast To change the language To enable or disable the time and date display To update the time and date displayChanging the Time and Date Display Changing the Backlight To change the Backlight TimeoutTo change the backlight intensity Using One of Your Own Pictures as the Background Picture Changing the Phone’s Background PictureChanging the Background Picture To change the background picture Displaying Screen Savers Setting Up a Screen SaverClick + adjacent to Add a new background image To disable the Screen Saver setting To set up a screen saverInterrupting and Disabling Screen Savers Investigating Phone Warnings To view a detailed list of phone issuesRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo update your phone’s configuration Audio Diagnostics Administrative Tasks Page Getting Help Polycom CommunityPage Service Agreements Polycom Limited Warranty and Limitation LiabilityGoverning Law Limitations of Liability Warranty Exclusive Exclusions Safety, Compliance, and Disposal Information Industry Canada IC CE and Vcci Mark CE Mark R & TTE Directive EU only Copyright, Safety, and Regulatory Notices Echo Cancellation Russian ComplianceNew Zealand Telepermit PTC General Warning Operating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Polycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA