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Polycom
VVX 300
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VVX 300
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Password
Updating the Default Channel
Administrative Tasks
Warranty
Updating Phone Configuration
Setting Up Conference Calls
Adjusting the Volume of Pages
Operating Ambient Temperatures
How to
What is
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Contents
Polycom VVX 300 and 310 Business Media Phones
Disclaimer
Polycom VVX 300 and 310 Business Media Phones User Guide
Trademarks
Limitation of Liability
Contents
Using Advanced Features
Receiving Pages When You’re Not in an Active Call
Getting Help
End-User License Agreement for Polycom Software
Page
How to Use this Guide
Who Should Read this Guide?
Conventions Used in this Guide
Terms and Writing Conventions
About This Guide
Information Elements
Related Documents
Typographic Conventions
Setup and maintenance documents
Getting Started
Phone Keys and Hardware
Web Info Attaching Phone Hardware
Phone Views
To change views
Troubleshooting Why Can’t I Access a Certain View?
Home View
Lines View
Light grey-Held call
Understanding Phone Icons and Status Indicators
Calls View
Navigating Your Phone Interface
If you want to… Do this…
Entering Data and Updating Fields
Using the Dialpad Keys on the Phone Console
Web Info How to Register Your Phone
Registering the Phone
Web Info Using the Utility
Configuring Your Phone Using the Web Configuration Utility
To access the Web Configuration Utility for your phone
Using Basic Features
How Your Phone Handles Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
Answering Another Call
Answering on a Shared Line
Answering Calls Automatically
To enable your phone to automatically answer calls
Managing Multiple Calls
Placing Calls
Calling from the Dialer
To call from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer, do one of the following
To call from the Recent Calls list
Placing Calls from Favorites, Recent Calls, and Directories
Redialing Numbers
To call from your Favorites list
To redial a number
Using Headsets
Ending Calls
Web Info More Information About Headsets
Enabling Headset Memory Mode
To enable Headset Memory Mode
Responding to Incoming Calls
Rejecting Incoming Calls
During Calls
Ignoring Incoming Calls
Forwarding Incoming Calls to Another Person
To hold a call
Holding Calls
Transferring Calls
To resume a held call
To set up a conference call
Setting Up and Handling Conference Calls
Setting Up Conference Calls
To perform a blind transfer
To place a conference call on hold
Power Tip How to Quickly Set Up a Conference
Holding and Resuming Conference Calls
To resume a held conference call
Managing Conference Call Participants
Ending Conference Calls
Splitting Conference Calls into Two Held Calls
Forwarding All Calls to Another Person
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
To disable call forwarding
To forward all calls to another person
Diverting Calls from a Contact to Another Person
Using Do Not Disturb
Rejecting Calls from a Contact
To divert incoming calls from a contact to another person
Troubleshooting Why Doesn’t the DND Icon Display?
Listening to Voicemail
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for a particular line
To toggle Do Not Disturb on and off
To view your Recent Calls list
Viewing Recent Calls
To listen to voicemail messages
To manage a call record
To customize the list
To view your Contact Directory
Working with Your Contact Directory
To remove all calls from the list
To dial a contact
To view contact information
To search for a contact
To add a contact
Polycom VVX 300 and 310 Business Media Phones User Guide
To delete a contact
To update a contact’s information
Working with a Corporate Directory
To view the Corporate Directory
To dial a Corporate Directory contact
Power Tip Saving Corporate Directory Search Results
To search the Corporate Directory
To add a contact to your local Contact Directory
Updating a Contact’s Ringtone
Controlling What is Heard
Updating the Incoming Call Ringtone
To select a ringtone for a contact
Choosing Where You Hear Sound Effects
Changing the Speaker Volume
Changing the Ringer Volume
Managing Favorites
To see your Favorites
To quickly call a Favorite
Working with Shared Lines
To make a contact a Favorite
To reorder your Favorites
Shared Line Icon and Status Status Indicator
Page
Using Advanced Features
Using Buddy Lists
Updating Your Status
Setting Up and Managing a Buddy List
To update your presence setting
Power Tip How to Access Your Blocked and Watcher Lists
To update your Buddy list
Power Tip Dialing Buddies
Blocking Contacts from Viewing Your Status
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
Integrating with Microsoft Lync Server
Using the Browser
Navigating the Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
To send a PTT broadcast
Push-to-Talk Mode
Sending and Receiving PTT Broadcasts
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Ending PTT Broadcasts
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Updating Channel Subscriptions
To send a
Group Paging Mode
Sending and Receiving Pages
Timesaver Automatically Sending a
Adjusting the Volume of Pages
Receiving Pages
Updating Paging Group Subscriptions
Changing Where Pages are Played
Updating the Default Paging Group
Allowing Pages to Play During Active Calls
Using the Calendar
To allow or disallow pages to play during an active call
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Opening and Closing the Calendar
Navigating Day View
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
Navigating Meeting View
Working with Meeting Reminders
To join a meeting from a meeting reminder
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
Starting and Stopping Polycom Desktop Connector
Using a Mouse and Keyboard with Your Phone
Using Your Computer’s Mouse and Keyboard with Your Phone
To join a meeting from Meeting view
To quit Polycom Desktop Connector
Press this on your To do this on your phone… Keyboard…
Open Directories
Logging into Phones
Logging In and Out of a Phone
To log out of a phone
Placing Calls from Phones that are in the Logged-Out State
To log in to a phone
Locking the Phone
Changing Your Password
To change your user password
To lock your phone
About Your User Password
Locking and Unlocking Your Phone
To call an authorized number from a locked phone
Calling and Answering from a Locked Phone
To unlock your phone
Timesaver a Quick Way to Lock Your Phone
To answer a call on a locked phone
Accessing Features with Your Login Credentials
To re-submit or enter your login credentials
Troubleshooting What Happens if I Can’t Access Features?
Page
Changing the Display Contrast
To adjust the contrast on the phone display
Changing the Language on Your Phone
To change the language
Changing the Time and Date Display
To update the time and date display
To enable or disable the time and date display
To change the backlight intensity
To change the Backlight Timeout
Changing the Backlight
Changing the Background Picture
Using One of Your Own Pictures as the Background Picture
Changing the Phone’s Background Picture
To change the background picture
Click + adjacent to Add a new background image
Setting Up a Screen Saver
Displaying Screen Savers
Interrupting and Disabling Screen Savers
To set up a screen saver
To disable the Screen Saver setting
Restarting the Phone
To view a detailed list of phone issues
Investigating Phone Warnings
To update your phone’s configuration
Updating Phone Configuration
Testing Phone Hardware
Audio Diagnostics
Administrative Tasks
Page
Getting Help
Polycom Community
Page
Governing Law
Service Agreements
Polycom Limited Warranty and Limitation Liability
Limitations of Liability
Warranty Exclusive
Exclusions
Safety, Compliance, and Disposal Information
Industry Canada IC
CE and Vcci Mark CE Mark R & TTE Directive EU only
Copyright, Safety, and Regulatory Notices
New Zealand Telepermit
Echo Cancellation
Russian Compliance
PTC General Warning
Hearing Aid Compatibility HAC
Operating Ambient Temperatures
Australia
Waste Electrical and Electronic Equipment Weee
Polycom VVX 300 and 310 Business Media Phones User Guide
End-User License Agreement for Polycom Software
Support Services
Upgrades
Limitation of Liability
USA
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